In-Demand Java Jobs in Melbourne, Vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd
D2L Australia Pty Ltd —Melbourne VIC
- $79,500 a year
- Full-time
- Computer Science
- Customer service
- Microsoft Office
Quick Apply
1d
Developer Programmer
Passionate Fire —Melbourne VIC
- $85,000 - $90,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Azure
Quick Apply
21h
Digital Channels Testing & QA Analyst
Australian Unity —Melbourne VIC
- Contract
- Hybrid work
- Management
- Computer Science
- Salesforce
- Health insurance
- Parental leave
Delivery Consultant: Agentic AI FullStack SDE, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- DevOps
- Master's degree
- AWS
19h
Oracle CCS Consultant
Infosys —Melbourne VIC
- $108,571 - $119,893 a year
- Presentation skills
- Bachelor's degree
- Communication skills
- Health insurance
- Parental leave
14h
ServiceNow Developer
Capgemini Sogeti —Melbourne VIC
- Full-time
- Hybrid work
- Administrative experience
- Scripting
- AI
8d
Systems Development Engineer, Region Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Administrative experience
- AWS
- AI
ServiceNow Developer
Capgemini —Melbourne VIC
- Full-time
- Hybrid work
- Administrative experience
- Scripting
- AI
Technical Lead
Tes Global —Melbourne VIC
- Full-time
- Computer science
- Management
- Computer Science
Quick Apply
Senior Technical Analyst
Coles Group —Hawthorn East VIC
- Full-time
- Management
- Analysis skills
- Agile
- Free parking
- Employee stock purchase plan
Senior Consultant - Full Stack Developer
Fabric Group Holdings —Melbourne VIC
- Azure
- AWS
- Software development
Senior Consultant - Oracle Retail
Deloitte —Melbourne VIC
- Oracle
- Merchandising
- ERP systems
- Parental leave
Enterprise Architect, Professional Services, Google Cloud
Google —Melbourne VIC
- Full-time
- Computer Science
- Bachelor's degree
- No degree
3d
Workday Integration Consultant (AU Citizen for Security Clearance)
Accenture —Melbourne VIC
- Full-time
- Communication skills
- On-the-job training
Principal Engineer
News Corp —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- AWS
- Agile
- Parental leave
2h
Workday Integration Specialist (AU Citizen for security clearance)
Accenture —Melbourne VIC
- Full-time
- Communication skills
- On-the-job training
System Development Engineer, Network Core
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
DevOps Engineer â€“ Join a Mission-Driven Cyber Security & Defence Firm
The Argyle Network —Melbourne VIC
- $140,000 a year
- Full-time
- DevOps
- Engineering
- Office
AEM Tech Lead Engineer
Tennis Australia —Melbourne VIC
- Full-time
- Azure
- AWS
- APIs
- On-the-job training
- Parental leave
4d
Principal Engineer
REA Group —Richmond VIC
- Full-time
- Hybrid work
- Azure
- AWS
- Agile
- Parental leave
16h

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java jobs near melbourne, vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd

D2L Australia Pty Ltd
Melbourne VIC

Quick Apply

Job Details

Full-time
$79,500 a year
1 day ago

Qualifications

Computer Science
IIS
Customer service
Technical support
Microsoft Office
SQL
Bachelor's degree
Certificate II
REST
LDAP
APIs
Time management
Information Technology

Full Job Description

Headquartered in Ontario, Canada, D2L Australia Pty Ltd ("D2L Australia") is an Australian subsidiary of D2L Inc. The business provides a suite of proprietary eLearning software systems/solutions to clients and learners in higher education, schools, healthcare, government and the enterprise sector. D2L Australia is seeking a full time Software Engineer (Product Support Specialist) to provide advanced technical support for our eLearning software by investigating, diagnosing and resolving complex application issues experienced by customers. Acting as the primary technical escalation point for client technical teams, this role will be based in Melbourne (VIC 3000).

Base salary: $79,500 (plus super)

Main Responsibilities:

· Analyse, diagnose and resolve complex application and technical issues reported by users through systematic investigation and troubleshooting.

· Serve as the primary technical escalation point for clients and internal teams, managing high-priority incidents and providing timely resolutions.

· Communicate with users via phone, email, chat and case management systems to identify, document and manage technical support requests within defined service levels.

· Research technical issues using product documentation, technical manuals and knowledge resources to determine root causes and implement effective solutions or workarounds.

· Identify and rectify configuration issues and perform advanced troubleshooting of authentication protocols, APIs, SIS integrations, LTIs and other application integrations.

· Develop and execute SQL queries and analyse IIS logs and diagnostic data to investigate application behaviour and accurately report technical findings.

· Collaborate with cross-functional teams to investigate complex issues, identify root causes and recommend appropriate technical solutions.

· Contribute to product improvement by preparing software defect reports, feature enhancement requests and identifying trends that support future technical modifications.

· Create and maintain technical documentation, including knowledge base articles, FAQs and support documentation for both internal teams and customers.

· Monitor and manage support cases by maintaining accurate case records, meeting service level objectives and participating in shift-based operational support.

Required Qualification and Experience:

· At least a bachelor’s degree in computer science or other relevant fields in information technology or software engineering

· 3 years of work experience in a similar role

· Customer service experience highly regarded

Ideal Skills and Attributes:

· Ability to analyse, diagnose and resolve complex software issues through systematic investigation and root cause analysis.

· Proficiency in web applications, APIs, SOAP/REST services, XML, HTML, Java, C#, .NET, JavaScript, LTI and related technologies.

· Ability to write and interpret complex SQL queries, analyse IIS logs, and use diagnostic tools (e.g., Wireshark and Fiddler) to investigate application behaviour.

· Experience with Active Directory, Office 365, OAuth, LDAP, SAML and related authentication solutions.

· Ability to communicate complex technical information clearly, collaborate with internal teams and clients, manage escalations, and provide technical guidance and support.

Job Type: Full-time

Pay: $79,500.00 per year

Work Location: In person

Quick Apply

Refine Your Search

java jobs in melbourne, vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd

Developer Programmer

Digital Channels Testing & QA Analyst

Delivery Consultant: Agentic AI FullStack SDE, AWS Professional Services

Oracle CCS Consultant

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Technical Lead

Senior Technical Analyst

Senior Consultant - Full Stack Developer

Senior Consultant - Oracle Retail

Enterprise Architect, Professional Services, Google Cloud

Workday Integration Consultant (AU Citizen for Security Clearance)

Principal Engineer

Workday Integration Specialist (AU Citizen for security clearance)

System Development Engineer, Network Core

DevOps Engineer â€“ Join a Mission-Driven Cyber Security & Defence Firm

AEM Tech Lead Engineer

Principal Engineer

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