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Customer Service Technician - STEDI Truganina

NAPA Auto Parts -
Truganina VIC

Apply Now

Job Details

Full-time

Qualifications

Sales
Customer service
Driver Licence
Communication skills

Full Job Description

Location Truganina, Australia
Category Sales Function
Job ID R26_0000020693
Date posted 06/26/2026
Brand Stedi
Status Full time
Job Type On-Site

Obsessed with 4WD and the power of serious lighting upgrades?

Do words like lightbars, spotties, driving lights, camp lighting, plug‑and‑play harnesses and lumen output get you fired up?

Are you the go-to in your crew for beam patterns, colour temps, and the perfect setup for your next night run?

Yeah… us too.

We’re on the hunt for a passionate, switched-on Customer Service Technician who lives and breathes automotive lighting. If you love turning night into day and helping customers build the ultimate lighting setup, you’ll fit right in.

Why Join STEDI?

Be part of a modern, dynamic, and supportive work environment.
Work-life balance with great hours and an energetic team culture.
Opportunities for growth, career development, and recognition for your contributions.
Be part of a market-leading, innovative, and trusted brand.
Attractive remuneration based on experience.
Career Growth: Pathways for professional development and internal promotion.
Team Culture: Work alongside passionate, fun, like-minded individuals.
Modern Facilities: Our headquarters in Truganina offers a state-of-the-art work environment.
Stability: A secure position with a trusted employer in a growing industry.

Key Responsibilities

Assisting customers with advanced technical assistance and work with customer to solve technical issues and when necessary, working with the product team to make changes as required.

Delivering outstanding sales and service experiences to customers through phone, email, and other channels.
Processing orders, returns, and resolve customer inquiries promptly and effectively.
Building and maintaining lasting relationships with our B2C customers.
Collaborating with our onsite warehouse team to ensure seamless customer service.
Upholding brand presentation standards and contribute to brand awareness.
Supporting a positive and professional environment for customers and colleagues.

The ideal candidate will

Have a passion for the 4WD, camping, or automotive industry.
Demonstrate strong interpersonal and communication skills.
Be reliable, punctual, and self-motivated.
Possess excellent attention to detail, organizational, and follow-up skills.
Ability to navigate and learn computer systems and software.
Be adaptable and excited to learn and grow with our team.

Required Skills

Previous experience in Customer Service, Parts Interpretation, Retail, or Trade Sales.
Automotive knowledge is highly desirable.
Strong written and verbal communication skills, including excellent grammar.
Full Australian driver’s license.

If you are enthusiastic about delivering exceptional customer service and have a genuine interest in automotive and outdoor industries, we’d love to hear from you.

About STEDI

STEDI is a premier provider of high-quality automotive lighting and accessories, dedicated to reshaping the industry through innovation, reliability, and exceptional service. Our products are crafted for 4WD enthusiasts, off-roaders, and outdoor adventurers across Australia who expect nothing less than premium performance and durability. Our team is passionate about creating premium products and delivering exceptional customer service.

Send your CV to our Careers Team by clicking APPLY!

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.comor create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Apply Now

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