JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
This Role: The Client Suites Supervisor is responsible for overseeing the day-to-day operations of the Client Suites and Executive Reception teams, ensuring the delivery of exceptional hospitality and client service experiences. Reporting to the Guest Services Lead, this role provides leadership, operational oversight, and workforce management to ensure seamless service delivery across all executive and client-facing environments.
An Overview of the role:
Operations Management
- Oversee the daily operations of Client Suites and Executive Reception areas, ensuring exceptional service delivery and seamless client experiences.
- Ensure all Client Suites floors, meeting rooms, and executive reception spaces are appropriately covered and maintained to a five-star hospitality standard.
- Monitor service quality and identify opportunities to improve operational effectiveness and client satisfaction.
- Resolve operational issues promptly and escalate significant concerns to the Guest Services Lead when required.
- Maintain high workplace presentation standards and ensure compliance with workplace policies, procedures, and service standards.
- Provide regular updates on operational performance, challenges, and improvement initiatives.
Team Leadership and Scheduling
- Lead, coach, and motivate the Client Suites and Executive Concierge teams to deliver consistent, high-quality service.
- Develop and maintain staff rosters to ensure comprehensive coverage across operating hours, executive support requirements, and special events.
- Coordinate shift patterns, manage leave requests, and arrange coverage for planned and unplanned absences.
- Monitor team performance and provide regular feedback and development opportunities.
- Provide regular performance and workforce updates to the Guest Services Lead.
Event and Meeting Coordination
- Ensure all meetings, events, and executive hospitality requirements are delivered to the highest standard.
- Ensure adequate staffing coverage for before-hours and after-hours meetings and events, coordinating extended shifts where required.
- Support VIP visits and executive stakeholder engagements, ensuring an exceptional guest experience at all times.
- Provide operational support and coverage for Executive Reception functions as required, ensuring consistent service standards across all client-facing areas.
Training and Development
- Design, implement, and deliver comprehensive onboarding and training programmes for new Client Suites Concierge team members, ensuring service standards are maintained.
- Conduct ongoing coaching, skills development sessions, performance reviews, and mentoring to maintain team capability and service excellence.
- Identify opportunities to improve team knowledge, hospitality skills, and operational effectiveness.
- Document training progress and competency outcomes and provide regular updates to the Guest Services Lead.
Reporting and Communication
- Maintain regular communication with the Guest Services Lead regarding team performance, operational challenges, client feedback, and service improvement opportunities.
- Prepare and maintain operational reports, event records, and workforce updates.
- Ensure clear and timely communication with stakeholders regarding meetings, events, and service requirements.
- Contribute to the development and implementation of best practices and continuous improvement initiatives.
Sounds like you? We are looking with:
Minimum three years' experience in hospitality, concierge services, executive reception, workplace experience, or other client-facing environments.
Experience coordinating meetings, events, and executive hospitality services.
Strong organisational and communication skills with a demonstrated ability to manage multiple priorities in a fast-paced environment.
Proven ability to lead, train, and motivate team members while maintaining high service standards.
Strong stakeholder management and relationship-building skills.
Excellent problem-solving and conflict resolution capabilities.
Exceptional attention to detail and commitment to service excellence.
Excellent verbal and written communication skills.
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number ABREQ519987
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
