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Administration Assistant (Higher Education)

Engineering Institute of Technology -
Perth WA

Apply Now

Job Details

Permanent | Full-time
5 days ago

Benefits

Employee assistance program
Transportation links
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Management
Customer service
Engineering
Microsoft Office
Records management
Data management
LMS
Moodle
Communication skills
Time management

Full Job Description

Posted: 12/08/2026

Closing Date: 10/09/2026

Job Type: Permanent - Full Time

Location: Perth

Job Category: Higher Education - Administration

About EIT
The Engineering Institute of Technology (EIT) is one of the only institutes in the world specialising in engineering education and training. We deliver industry driven professional certificates and accredited Diplomas, Advanced Diplomas, Undergraduate Certificates, Graduate Certificates, Bachelor Degrees, Master Degrees and a Doctor of Engineering to both domestic and international students via our unique online and on-campus delivery methodology.

With offices in Australia, UK, USA, and South Africa and an ever-growing portfolio of courses, we are experiencing a period of strong growth and continued development. Our head office is located in West Perth close to multiple public transport alternatives and at walking distance from great cafes. We also have campuses in Melbourne and Brisbane, with further expansion plans into other exciting locations.

Due to continued growth, EIT has an exciting opportunity to join our vibrant team and make a difference in the lives of our students. The Administration Assistant (Higher Education) is responsible for delivering high-quality administrative support to the Higher Education (HE) team and a diverse cohort of domestic and international students.

Based in our Perth office, this fast-paced role requires professionalism, initiative, and excellent communication skills to manage inquiries, maintain records, and ensure the smooth operation of student services and academic processes. The successful candidate will demonstrate a proactive, solutions-oriented approach and be committed to providing an exceptional student experience in compliance with institutional policies and sector regulatory requirements.

Job Description

Key Responsibilities:

Student Enrolment & Records Management

Respond to student enquiries related to enrolments, unit selection, fees, study progress, and academic calendars within 48 hours.

Issue letters of offer, process online acceptances, and liaise with the Admissions team to ensure accurate documentation.

Process student requests for deferral, withdrawal (unit or course), and study plan adjustments in line with institutional policies.

Maintain accurate and up-to-date student records in the Student Management System (SMS) and Learning Management System (LMS), ensuring compliance and data integrity.

Enrol students and update study plans in accordance with progression rules and timelines.

Academic Administration

In collaboration with the administration lead, assisting with tutorial scheduling in collaboration with academic staff and address timetable queries.

Assist with the preparation and processing of examination materials, including invigilation, exam packs, attendance sheets, and IRIS invigilation reviews.

Support Learning Support Officers (LSOs) during peak times by helping manage attendance records and providing classroom set-up for early morning sessions.

Process unofficial transcript requests and provide timely responses to student documentation enquiries.

Prepare and distribute orientation materials for on-campus students each intake period.

Assist with graduation eligibility checks and prepare completion letters and graduation documentation.

Finance & Payment Coordination

Monitor outstanding tuition fees and work with the Finance team to follow up on unpaid accounts.

Assist with resolving enrolment and payment discrepancies within agreed timelines.

Reception & General Campus Support

Provide reception coverage and welcome students and visitors to the Perth campus.

Respond to general inquiries and manage front-desk operations as needed.

Oversee the upkeep of the student services kitchen area to ensure cleanliness and functionality.

Coordinate outbound post and courier services on behalf of the academic team.

Communication & HE Support

Monitor shared inboxes and action incoming student enquiries promptly.

Maintain efficient and professional communication with students and internal stakeholders to ensure timely resolution of issues.

Administrative Support & File Management

Provide general admin support to the Higher Education team including data entry, scanning, and document filing (e.g., marked assessments).

Support adherence to administrative workflows and contribute to maintaining consistency across documentation and procedures.

Assist other departments during high-volume periods or when additional coverage is required.

Process Improvement & Compliance

Support the implementation of company policies and compliance standards across all workflows.

Contribute ideas and feedback for continuous improvement of processes and systems.

Maintain familiarity with institutional and regulatory policies to ensure practices remain compliant with TEQSA, ESOS, and CRICOS requirements.

Professional Development

Participate in relevant training opportunities and team briefings.

Engage in at least two formal or informal upskilling activities each year to enhance role effectiveness and stay current with sector practices.

Key Selection Criteria

Essential:

Excellent written and verbal communication skills with a strong command of professional English.

Demonstrated experience in high-quality customer service delivery.

Strong organisational and time management skills, with the ability to prioritise effectively.

High attention to detail and proven ability to work with data and complex systems.

Initiative and the ability to work independently as well as collaboratively in a team environment.

Ability to remain calm and professional under pressure or in response to urgent student needs.

Proficiency in Microsoft Office (Word, Excel, Outlook) and data management systems.

Desirable:

Experience working in higher education, particularly in student administration or academic services.

Familiarity with student management and learning management systems (e.g. Moodle).

Understanding of the Australian Higher Education sector and regulatory frameworks (e.g., TEQSA, ESOS, CRICOS).

Desired Skills and Experience

Why Join Us?

Work-Life Balance: We understand that life can be hectic, and we want to ensure that you have the flexibility you need to thrive both personally and professionally. To help with this balance, we offer 4 days of study leave so you can thrive in your career and with your education.

Professional Growth: As an educational institution, we believe in the power of lifelong learning. You'll have abundant opportunities to enhance your skills and knowledge through seminars, workshops, and various professional development initiatives.

Employee Wellbeing: Your wellbeing matters to us. That's why we provide access to confidential counselling services through our Employee Assistance Program. We also make sure you’re in safe hands while you’re at work, with our leadership team currently undertaking mental health first aid training.

Inclusive Culture: At EIT, diversity, equity, and inclusion (DE&I) aren't just buzzwords – they're integral to who we are. We're proud to be registered with the 'Welcome Here' project, showing our commitment to supporting the LGBTQIA+ community. We also offer scholarships to encourage women in STEM fields and our EIT Equity & Diversity Bursary supports less privileged and underrepresented communities, ensuring that everyone has equal access to opportunities for success.

End-of-Trip Facilities and Free On Site Parking: To support our employees' active lifestyles, we offer end-of-trip facilities. Whether you're cycling, jogging, or hitting the gym, our facilities are designed to make juggling your health and work as easy as possible.

This is what our current staff have to say about working at EIT:

"EIT highly values teamwork and culture and is quick to identify areas of improvement and action it quickly"

"Inclusive, kind, caring, great, lots of opportunities and exciting projects."

"I have worked across many industries and across many workplaces, but the praise, culture and attitude of not only my coworkers but management highlight the integrity of EIT."

"Open and transparent from top down. Trusting of employees"

Comments are from the 2025 Staff Engagement Survey

Equal Employment Opportunity:

EIT embraces and values a diverse workforce. We are an equal-opportunity employer and recognise that an inclusive and diverse workforce is key to building the best team environment and achieving positive business outcomes.

First Nations people, those identifying as LGBTQIA+, people of all ages, with disabilities and culturally diverse people are encouraged to apply

Apply Now

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time front end assistant jobs

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