Create your best future and join Consumer Retail as a Regional General Manager.
What’s the role?
We are looking for our next Senior Leader to join our Retail Banking leadership team as a Regional General Manager in our Newcastle and Central Coast Region at Westpac. As a Regional General Manager, you’ll lead the Newcastle and Central Coast team as your own business, bringing together customer outcomes, commercial performance and a strong people culture. Leading a team of Bank Managers, you’ll focus on coaching, capability building and developing future leaders while lifting engagement and performance across your branches, ensuring excellence across all metrics and for our customers.
As part of the NSW and ACT state leadership team, you’ll play a key role in shaping how strategy lands in your region. You’ll strengthen community connections, drive growth across lending, deposits and digital banking and create an environment where customer obsession, inclusion and strong risk management are part of everyday decisions.
This is a permanent, full-time role based across Newcastle and Central Coast region, travel within this region is required.
What do I need?
- Proven experience leading leaders across multiple locations, regions or portfolios.
- A strong coaching and mentoring mindset, with a track record of developing high-performing teams and future leaders.
- The ability to translate strategy into clear, practical actions that drive results.
- Strong commercial acumen, balancing performance, risk management and customer outcomes.
- Demonstrated success leading change within a banking, sales or customer service environment.
- A customer-obsessed approach, with a commitment to delivering exceptional customer experiences and outcomes.
- Experience leading by example, role modelling high service standards and managing complex customer escalations.
- A proven ability to build inclusive, safe and engaged teams where people feel valued and can perform at their best.
- Confidence and curiosity to embrace AI and emerging technologies, leveraging new tools and insights to enhance team performance, customer outcomes and operational efficiency.
Why join us?
We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started, simply click on the APPLY or APPLY NOW button.
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
