This advert is for 2 x Ongoing Roles
Position Contacts
EH84 - Andrew Pickersgill - [email protected]
EH88 - Tracey Blake - [email protected]
About the role:
The Functional Support Analyst role ensures the smooth operation, maintenance, and user support of software systems that underpin patient care, finance and supply functionality and healthcare workflows. This role bridges technical expertise and health sector understanding to resolve issues, optimise system performance, and support health sector staff effectively.
Key responsibilities include:
- Provide support for Health Sector applications, addressing user issues and system faults.
- Monitor system performance, identify problems, and coordinate timely resolution with technical teams.
- Log, track, and manage incidents and service requests using IT service management tools.
- Perform root cause analysis for recurring issues and recommend preventive measures.
- Collaborate with developers, vendors, and clinical teams to implement fixes and improvements.
- Participate in after-hours support and on-call rotations as required.
About us:
At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.
We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.
About you:
Can you demonstrate the following?
- Prepares reports, briefs and correspondence on complex issues including technical reports and authoritative advice.
- Clearly conveys specialist concepts, policies and technical information to clients, staff and stakeholders using language and formats appropriate to the audience.
- Researches and applies advanced theoretical knowledge in a specialised field to operational problem solving. This includes maintaining an expert knowledge of key client deliverables such as statutory extracts, billing requirements, legal and regulatory requirements.
- Applies processes authoritatively to identify, log and manage existing and emerging risks affecting applications and services, including escalation where appropriate to clients and stakeholders.
- Determines and applies operational service delivery responses in accordance with agreed standards and service expectations.
- Contributes to the continuous improvement of application functional support workflows across the annual cycle.
Qualifications / Specialist Expertise
- A tertiary qualification in fields related to Information Technology or relevant experience in the Health Information Technology sector.
- ITIL Foundation certification or equivalent understanding of IT service management practices.
- Demonstrated understanding of the Victorian public health sector operating environment and the use of digital systems to support clinical, financial or operational workflows.
- Experience supporting business or clinical applications in a production environment, including incident, service request and problem management.
- Experience using IT service management tools to log, track and manage incidents and service requests, and to provide accurate status updates to stakeholders.
- Ability to undertake initial investigation and analysis of application issues, identify patterns or recurring problems, and contribute to root cause analysis and continuous improvement activities.
- Experience working with technical teams, vendors or external partners to coordinate issue resolution and system improvements.
- Understanding of the importance of data accuracy, statutory reporting, billing or regulatory requirements in a health sector context.
What we offer:
- The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
- A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
- A strong commitment to work-life balance, including a diverse array of flexible working arrangements.
How to apply:
Applications should include a resume and a cover letter. Click the `Apply' button to view further information about the role including key contact details and the advertisement closing date.
We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at [email protected]. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.
If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email [email protected]. Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.
Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in the strictest confidence in line with our Privacy Policy.
