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Product Lifecycle Specialist - WA

Payload Industries Pty Ltd
Forrestfield WA

Apply Now

Job Details

Full-time
$140,000 - $160,000 a year

Qualifications

Asset management
ERP systems
Mechanical Engineering
Microsoft Office
Elevated work platform operation
Diploma
Communication skills

Full Job Description

Join a global mining OEM shaping the future of mine site performance
Join a high-performing team driving innovation across the mining industry
Support WA's mines with trusted engineering expertise and technical solutions

About Us

Schlam Payload is the global expert in load and haul attachments.

Headquartered in Western Australia, one of the world’s most productive mining regions, we design and manufacture the industry’s leading mining truck bodies and buckets for hard rock operations. Backed by unmatched lifecycle support, our focus on innovation, engineering excellence, and quality has made us the partner of choice for many of the world’s leading mining companies.

Are you a technically minded professional who enjoys building strong customer relationships and solving complex equipment challenges?

About the Role

We are seeking a Product Lifecycle Specialist to join our Product Lifecycle Services team and provide exceptional technical support to a portfolio of major mining clients across Western Australia. In this customer-focused role, you will work closely with site personnel, engineering teams, and internal stakeholders to maximise equipment performance, drive customer satisfaction, and identify opportunities for parts and service growth.

As a Product Lifecycle Specialist, you will act as a trusted advisor to key customers, providing technical guidance, troubleshooting support, defect management, and ongoing product lifecycle care for mining buckets, truck trays, wear packages, and related mobile equipment solutions.
Your ability to build lasting customer relationships while delivering practical technical solutions will be critical to the success of this role.

Key Responsibilities

You will be the trusted technical partner for a portfolio of mining customers, delivering expert advice, resolving equipment issues, and helping maximise asset performance throughout the product lifecycle. You'll work closely with customers, engineering, sales, and service teams to provide practical solutions while supporting business growth and continuous improvement.

Your duties will include but not be limited to:

Providing technical support, troubleshooting assistance, and site-based customer support.
Conducting inspections, performance reviews, and recommending maintenance and reliability improvements.
Managing defect investigations, warranty claims, and resolution processes with internal and external stakeholders.
Supporting the commissioning and performance monitoring of new trays, buckets, and mining equipment.
Identifying opportunities for parts and service sales within existing customer accounts.
Building strong customer relationships and delivering an exceptional customer experience.
Gathering field feedback, conducting root cause analysis, and collaborating with Engineering to improve product performance and durability.
Maintaining accurate technical documentation, reporting, and inspection records

About You

To be successful in this role, you will have:

Diploma or Degree in Mechanical Engineering or a related discipline.
Minimum 3 years' experience in technical services, customer support, field service, maintenance, or account management.
Experience within mining, mobile equipment, heavy industry, or related sectors.
Strong knowledge of haul truck trays, mining buckets, wear parts, or mobile equipment.
Excellent communication and stakeholder management skills.
Ability to explain technical concepts clearly to customers and non-technical stakeholders.
Strong organisational and problem-solving capabilities.
Experience using Microsoft Office and ERP systems such as MYOB EXO or similar.

Desirable:

Project Management qualifications.
Equipment maintenance, diagnostics, or asset management certifications.
Experience supporting mechanical engineering teams.

What We Offer

Opportunity to work with leading mining customers across Western Australia.
A highly autonomous and customer-focused role.
Exposure to innovative mining and mobile equipment solutions.
Collaborative team environment with strong engineering and operational support.
Career growth opportunities within a growing organisation.

Apply Now
If you're passionate about technical problem solving, customer success, and building long-term relationships within the mining industry, we'd love to hear from you.

Apply Now

Refine Your Search

account resolution specialist jobs

Product Lifecycle Specialist - WA

Purchasing Officer

SOC Analyst L2

Head of Finance Operations

Regulatory Affairs Consultant - Core Team

Product Specialist Crushing

ICT Systems Administrator

Finance Systems Manager - 18 months contract

Network & IT Systems Engineer

DevOps Engineer

Dynamics ERP F&O Service Delivery Manager (Managed Services)

Customer Engineer, APAC Market

Web Producer

Ambassador

Senior Associate - Family Law

Product Support Specialist - Australia

Team Leader & Project Manager, Treasury Services

Senior Client Retention Specialist

Account Verification and Fraud Specialist

Customer Experience Specialist

I want to receive the latest job alert for account resolution specialist

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