Service Team Lead / Manager
Epic IT —North Perth WA
- Full-time
- Azure
- Management
- Team management
Quick Apply
Principal Engineer - Development Integrations
Fortescue —Perth WA
- Monday to Friday
- Computer Science
- Engineering
5d
Site & Materials Coordinator
Babcock International —Henderson WA
- Full-time
- Microsoft Office
- Communication skills
- Negotiation
3d

Discover related jobs

Based on your search for computer engineer jobs.

Forward Deployed AI Scientist - Consulting (Graduate), BCG X
Boston Consulting Group —Perth WA
For Associate applications, you should be in your final year of undergraduate or postgraduate studies or have already graduated from a degree with no more than…
5d
IT Asset & Licensing Analyst
Western Power —Perth WA
A tertiary qualification in Computer Science, Law, Engineering or a related discipline is desirable; however, we also value equivalent skills, experience and…
4d

I want to receive the latest job alert for computer engineer in perth, wa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

computer engineer jobs near perth, wa

Principal Software Engineer jobs in Fyshwick Act

Junior Forward Deployed Engineer Lyra jobs in Sydney Nsw

Undergraduate Engineer, Mechatronics, Robotics jobs in Brisbane Qld

Principal Software Engineer jobs in The Pines Qld

Software Developer jobs in Melbourne Vic

Computer Engineer jobs in Murrumbeena Vic

Principal Software Engineer jobs in Madeley Wa

Principal Software Engineer jobs in East Fremantle Wa

Sil Coordinator Sydney jobs in Sydney Nsw

Social Media Coordinator jobs in Sydney Nsw

Leasure Lifestile Coordinator jobs in New South Wales

Hardware Coordinator jobs in Rutherford Nsw

Material Coordinator jobs in Greystanes Nsw

Material Coordinator jobs in Queensland

Target Team Member jobs in Sydney Nsw

Community Service jobs in Wangaratta Vic

Full Time Team Leader, Vitasoy jobs in Wodonga Vic

Team Leader jobs in Sydney Nsw

Customer Service Team Lead jobs in Melbourne Vic

Service Team Lead / Manager

Epic IT -
North Perth WA

Quick Apply

Job Details

Full-time

Qualifications

Azure
Management
Team management

Full Job Description

Elevate Your Career with Epic IT: Where Innovation Meets Opportunity

At Epic IT, we don’t just fix computers; we build permanent solutions. We are a fast-growing Perth MSP and MSSP known for our "Epic IT DNA"—a commitment to accountability, permanence, and industry-leading response times. We answer 90% of calls in under 36 seconds and offer our clients a 90-day satisfaction guarantee. We are looking for a leader who is as obsessed with service excellence as we are.

We believe in empowering our team to reach new heights. Our unique internal culture cultivates talent, encourages leadership, and celebrates success. When you join Epic IT, you're not just taking a job – you're embarking on a career journey with a company that's passionate about technology, committed to our people, and dedicated to making a real impact in the IT industry.

Looking to be part of a forward-thinking team that's reshaping IT solutions in Perth? Epic IT is your destination for professional growth, cutting-edge technology, and meaningful work.

We are seeking a Service Team Lead / Manager to head our Business-As-Usual (BAU) service operations. You will be the engine room of our service desk, ensuring our Level 1 engineers are supported, our clients are happy, and our operations run like clockwork.

This isn't just a desk job—it’s a leadership role where you will mentor the next generation of engineers and step in as the "hero" when complex client situations need a calm, expert hand.

Key Responsibilities * Team Management (BAU): Own the daily rhythm of the service desk. This includes rostering, workload balancing, and ensuring we meet our 15-minute response and 2-hour resolution targets.

Mentoring & Development: Lead the growth of our Level 1 Service Desk team (including our offshore members). You’ll be responsible for their technical uplift and career progression.
Escalation Point: Act as the primary point of escalation for challenging client situations. You’ll use your technical background and high emotional intelligence to diffuse situations and find "permanent" solutions.
Process Excellence: Uphold our operational standards, including our ISO27001 compliance (Clear Desk/Clear Screen policies) and ITIL-aligned workflows.
Client Advocacy: Ensure our 98% client retention rate remains high by identifying service trends and proactively addressing potential pain points.

About You * Experienced: You have a solid background in MSP environments and understand the fast-paced nature of service desk operations.

Technically Grounded: You are comfortable with the Microsoft Stack (M365, Azure), 3CX, and modern PSA/RMM tools. You’ve "been there, done that" at Level 1 and 2.
A Natural Leader: You enjoy coaching others more than just fixing the ticket yourself. You know how to build a roster that works and a culture that wins.
Cool Under Pressure: When a client is frustrated, you are the calmest person in the room.

Why Join Epic IT? * Join a CRN Fast50 award-winning team (2018, 2024 & 2025).

Work with a team of 30+ specialists across AI, Cyber, and Cloud.
A culture of "Permanence"—we do things right the first time.
A clear career path into Service Delivery Management or Technical Architecture.

Quick Apply

Refine Your Search

computer engineer jobs in perth, wa

Service Team Lead / Manager

Principal Engineer - Development Integrations

Site & Materials Coordinator

Discover related jobs

I want to receive the latest job alert for computer engineer in perth, wa

Related Searches

Explore jobs in more locations

Elevate Your Career with Epic IT: Where Innovation Meets Opportunity

Job Seeker Tools

Employer Tools

Browse

Stay Connected