The problem: Every minute matters in fire response. As climate change amplifies the intensity of wildfires—with longer fire seasons, dryer fuels, and faster winds—new ignitions spread faster and put more communities at risk. Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders. Fire authorities need a faster way to detect, confirm, and pinpoint fires so that they can quickly respond—preventing small flare-ups from becoming devastating infernos.
About Pano: We are a 175+ person growth-stage hybrid-remote start-up, headquartered in San Francisco. We are the leader in early wildfire detection and intelligence, helping fire professionals respond to fires faster and more safely—with the right equipment, timely information, and enhanced coordination—so that they can stop a new ignition before it grows. Pano AI combines advanced hardware, software, and artificial intelligence into an easy-to-use, web-based platform. Leveraging a network of ultra-high-definition, 360-degree cameras atop high vantage points, as well as satellite and other data feeds, Pano AI produces a real-time picture of threats in a geographic region and delivers immediate, actionable intelligence.
Pano AI has been recognized by Fast Company as one of the Top 10 Most Innovative AI Companies in 2023, and as one of the Top 50 Most Innovative Companies of 2026—ranking #1 in the Sustainability category. The company was also named to TIME’s list of the 100 Most Influential Companies of 2025 and identified by MIT Technology Review as one of the top 15 climate tech companies to watch in 2024. Pano AI has been featured in leading publications, including The Wall Street Journal, Bloomberg, and CNBC.
The company serves dozens of government and enterprise customers across 16 U.S. states, five Australian states, and British Columbia, Canada, and currently monitors more than 50 million acres of land worldwide. It has raised $89 million in venture capital from investors including Giant Ventures, Liberty Mutual Ventures, Tokio Marine Future Fund, Congruent Ventures, Initialized Capital, Salesforce Ventures, and T-Mobile Ventures. Learn more at https://www.pano.ai/.
We're looking for a Technical Program Manager to manage schedules and lead field execution of installation, maintenance, and troubleshooting for Pano's camera systems across our Australian sites. This role sits within the Operations team and is responsible for executing installation and service work against established plans, managing field schedules and timelines, and coordinating directly with local site contacts and, where needed, Australian fire and land management authorities. You will install and configure hardware, respond to system issues in the field, and keep sites running reliably. Your work will directly impact how quickly and effectively Pano brings coverage online across Australia to meet customer needs.
Please note: This is a remote contract role. Must be based in Australia.
What you’ll do
Manage field schedules and dispatch timelines for installation and maintenance work, coordinating technician availability against site needs
Perform on-site installations of camera hardware and supporting equipment, ensuring systems are properly configured and fully operational at customer locations
Conduct scheduled and reactive maintenance visits — inspecting, servicing, and repairing hardware and software issues on-site
Troubleshoot system issues in the field, working directly with engineering to diagnose root causes and implement fixes
Provide on-call support on a rotating basis, responding to critical field issues and system outages, including mobilizing on-site as needed
Support station coverage assessments by evaluating on-the-ground conditions and operational needs
Be the hands-on presence that keeps installations moving and resolves critical path issues in the field
What you’ll bring
5+ years of experience in Field Operations, Field Service, Installation/Maintenance Technician work, or a related hands-on technical role
Experience managing field schedules or dispatch alongside hands-on installation/service work
Experience installing, servicing, or troubleshooting hardware/software integrated systems in the field
Technical aptitude to perform hands-on diagnostics and troubleshooting, with the ability to escalate to engineering when needed
Comfortable working independently on-site with minimal supervision
Strong problem-solving skills and a proactive, ownership-driven mindset
Willingness to travel up to 60–80% and participate in on-call/maintenance rotations
Final compensation for regular full-time employees is determined by a variety of factors, including job-related qualifications, education, experience, skills, knowledge, and geographic location. In addition to base salary, regular full-time roles are eligible for equity. Benefits are tailored to local market standards and statutory requirements in the employee's country of employment, and may include health coverage, retirement or pension contributions, and paid time off. Specific benefit details will be shared during the interview process.
