In-Demand Behavior support Jobs in Melbourne, Vic

Client Success Manager
Circana Australia —Melbourne VIC
- Remote
- Machine learning
- Organisational skills
- AI
Quick Apply
11d
Marketing Manager – Events & Community (Australia)
Binance —Melbourne VIC
- Full-time
- Hybrid work
- AI
Quick Apply
Email Marketing Senior Specialist
FeverUp —Melbourne VIC
- Hybrid work
- CRM software
- Spanish
- Marketing
- Health insurance
- Gym membership
Quick Apply
Business Development Manager
Zebra Technologies —Hawthorn East VIC
- Full-time
- Hybrid work
- Marketing
- English
- Business development
Tender Engineer - Melbourne
Schneider Electric —Melbourne VIC
- Urgently hiring
- ERP systems
- Electrical experience
- Communication skills
- Annual leave
- Opportunities for advancement
5d
Security Engineering Manager, AWS Security Corporate Response
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- Master's degree
- AWS
Senior QA Engineer - Web3 Wallet
Binance —Melbourne VIC
- Full-time
- Remote
- APIs
- AI
Quick Apply
Senior Engineer
Weir Group —Clayton VIC
- Full-time
- Microsoft Excel
- CAD
- Engineering
Binance Accelerator Program - Backend Engineer (Java), Risk
Binance —Melbourne VIC
- Contract
- Remote
- Computer Science
- Master's degree
- Bachelor's degree
Quick Apply
13d
Senior Software QA Engineer
Halliburton —Melbourne VIC
- Part-time
- Azure
- Management
- Computer Science
5d
Site WHS Manager, Workplace Health & Safety
Amazon Commercial Services Pty Ltd - F47 —Ravenhall VIC
- Full-time
- Bachelor's degree
- Manufacturing
EOI | External Auditor | Senior Associate | Financial Services
PWC Australia —Southbank VIC
- Annual leave
- Parental leave
Product Fulfilment Operations Manager
Vista —Melbourne VIC
- Microsoft Excel
- Analysis skills
- AI
3d
Store Manager - Cremorne adiCentre Corporate Concept Store, VIC
Adidas —Melbourne VIC
- Full-time
- Sales
- Leadership
2d
Heavy Vehicle Fleet Mechanic
FedEx AMEA —Melbourne VIC
- Full-time
- Heavy equipment operation
- Engineering
- Education
SSS Behaviour Analyst
Department of Education —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Master's degree
- Communication skills
2h
Data Scientist
Publicis Groupe Holdings B.V —Southbank VIC
- Azure
- Data analysis skills
- SQL
Quick Apply
2h
Account Director
Publicis Groupe Holdings B.V —Port Melbourne VIC
- Leadership
- Communication skills
- Marketing
Quick Apply
2h

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Client Success Manager

Circana Australia
Melbourne VIC

Quick Apply

Job Details

11 days ago

Qualifications

Jira
Machine learning
Confluence
Natural language processing
Organisational skills
HTTPS
AI
Communication skills

Full Job Description

Manager, Client Success

Let’s be unstoppable together!

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at www.circana.com (http://www.circana.com/).

What will you be doing?

We are seeking a user-focused, detail-oriented, resourceful individual to support the ongoing success of Emiri client deployments. This role bridges product support, user experience, and development by investigating issues, coordinating resolutions, coaching commercial teams, and managing communication between users, client service teams, and product development.

Job Responsibilities

Apply a voice of customer lens to user feedback and issues to surface enhancement opportunities and influence the product roadmap

Own issue root cause identification and resolution to triage root causes between feature enhancements, system bugs, and user education

Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos

Support setup, configuration, and QA of client models

Drive continuous improvement of support processes, tools and user education materials

Clearly communicate guidance and resolutions to users or internal teams

Test new enhancements or fixes prior to release to ensure quality and expected behavior

Prepare concise write-ups of confirmed bugs or feature requests for the development team

Requirements

Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri

Background in product or client support, operations, or troubleshooting technical issues, ideally with a focus on data-driven AI tools

Analytical and problem-solving skills, with the ability to investigate user reports, logs, and system behavior to identify root causes

Strong organizational skills to support multiple client deployments and maintain flawless on-time delivery and service levels

Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams

Tech-curious mindset, comfortable learning prompt engineering and system behavior, with a process-driven approach to managing issues, QA, and feedback loops

Familiarity with AI systems, natural language processing tools, or machine learning products

Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems

5+ years of experience in client support for data analytics and reporting

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

Stay Curious: Being hungry to learn and grow, always asking the big questions.

Seek Clarity: Embracing complexity to create clarity and inspire action.

Own the Outcome: Being accountable for decisions and taking ownership of our choices.

Center on the Client: Relentlessly adding value for our customers.

Be a Challenger: Never complacent, always striving for continuous improvement.

Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.

Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): Australia

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice (https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.circana.com%2Fcandidate-privacy-notice%2F&data=05%7C02%7CSarah.Dutille%40circana.com%7C686d6e77ad604a43171e08dcf4f324b6%7C43728c2044474b27ac2e4bdabb3c0121%7C0%7C0%7C638654572350943196%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=PQDi90rj%2F44ipptKRuKQJZFkcdZ%2BLZCGX4IoUL2ANI8%3D&reserved=0) ) Your current employer will not be contacted without your permission.

#LI-AO1

#Remote

Quick Apply

Refine Your Search

behavior support jobs in melbourne, vic

Client Success Manager

Marketing Manager – Events & Community (Australia)

Email Marketing Senior Specialist

Business Development Manager

Tender Engineer - Melbourne

Security Engineering Manager, AWS Security Corporate Response

Senior QA Engineer - Web3 Wallet

Senior Engineer

Binance Accelerator Program - Backend Engineer (Java), Risk

Senior Software QA Engineer

Site WHS Manager, Workplace Health & Safety

EOI | External Auditor | Senior Associate | Financial Services

Product Fulfilment Operations Manager

Store Manager - Cremorne adiCentre Corporate Concept Store, VIC

Heavy Vehicle Fleet Mechanic

SSS Behaviour Analyst

Data Scientist

Account Director

I want to receive the latest job alert for behavior support in melbourne, vic

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