In-Demand Technical support Jobs in Broadmeadows, Vic

Customer Service Desk Lead (Technical)
Semtech —Melbourne VIC
- Full-time
- CRM software
- Salesforce
- Engineering
6d
IT Support Analyst
Russell Kennedy —Melbourne VIC
- Call employer
- Microsoft Office
- Organisational skills
- Communication skills
4d
Sitecore Systems Administrator
Accenture —Melbourne VIC
- Full-time
- Azure
- Management
- DevOps
5d
Desktop Support Officer
Centorrino Technologies —Melbourne VIC
- $55,000 - $70,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick Apply
3d
Infrastructure Support Senior Analyst - AU Citizen
Accenture —Melbourne VIC
- Full-time
- Azure
- Administrative experience
- AWS
- Parental leave
Level 2 IT Support Team Leader
Accent Group —Cremorne VIC
- Full-time
- Microsoft Office
- POS
- Leadership
Quick Apply
7h
Help Desk Technician
ALSTOM —West Melbourne VIC
Computer Network Support
Medical iT —Melbourne VIC
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program
11d
IT Support Engineer (Field)
ITConnexion —Melbourne VIC
Senior Engineer ICT and Integration
Downer Group —Melbourne VIC
- Full-time
- Management
- Engineering
- Electrical experience
10d
Support Systems Safety Analyst
BAE Systems —Melbourne VIC
- Full-time
- Hybrid work
4d
Desktop Support Analyst (First Nations Identified)
Centorrino Technologies —Melbourne VIC
- $50,000 - $55,000 a year
- Part-time
- Communication skills
Quick Apply
7h
IT Support Technician
Microcel —Epping VIC
- Up to $50 an hour
- Full-time
- English
- Administrative experience
- In-person
Quick Apply
10h
Technical Support Officer CTBT
Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) —Yallambie VIC
- $92,450 - $97,052 a year
- Full-time
- Research
18h
ICT Technical Specialist
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health insurance
- Annual leave
21h
Senior Service Desk Officer
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Customer service
- Communication skills
- Health insurance
- Annual leave
9h

Discover related jobs

Based on your search for technical support jobs.

Cafe Assistant
genU —Broadmeadows VIC
Experience in hospitality, retail, customer service or a similar role. Perfect for people looking for part-time work that fits around other commitments and…
$26 an hour
Salesperson
Harvey Norman —Broadmeadows VIC
Flexibility across retail trading hours including weekends, public holidays and late night trades. Have a passion for retail.
7d

I want to receive the latest job alert for technical support in broadmeadows, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support jobs near broadmeadows, vic

Customer Service Desk Lead (Technical)

Semtech -
Melbourne VIC

Apply Now

Job Details

Full-time
6 days ago

Qualifications

CRM software
Incident management
Salesforce
CCNA
Engineering
IT service management
Technical support

Full Job Description

Job Location: Melbourne (must be living in Melbourne or relocate to Melbourne within 2 weeks) Work from office as per company policy. Currently 4 days .

Job Summary:

This role is responsible for managing and delivering technical support for M2M devices and airtime services (mobile and satellite) across a large, diverse customer base. The role is hands-on – personally troubleshooting and resolving complex issues while guiding and developing a small team of L2 support engineers. The role works closely with the Sales, Accounts, and mobile network provider teams to ensure prompt and effective issue resolution for customers.

Responsibilities:

Own the end-to-end incident management lifecycle at a L2/L3 layer – define, document, and continuously improve processes; drive team adherence through training, audits, and corrective action [ 10% ].

Review and triage incoming customer tickets daily; assign issues to team members based on skill level, while personally managing complex or high-impact issues through to resolution; maintain clear and timely communication with customers throughout the issue lifecycle, collaborating with Sales and Accounts teams to ensure consistent communication and a coordinated response. [ 35% ]

Manage escalations to M2M device vendors and airtime service providers; hold third parties accountable to agreed resolution timeframes and maintain productive working relationships to support fast customer outcomes. [ 10% ]

Manage day-to-day team operations including workload distribution, rostering, and performance coaching; act as the first escalation point for team members and support them in resolving issues assigned to them. [ 10% ]

Engage proactively with airtime service providers on new services/platforms/products or changes to existing ones; lead the planning, testing, and execution of onboarding activities to ensure seamless transitions with minimal customer impact. [ 25% ]

Produce and present regular performance reports to stakeholders; drive process compliance and lead audits and assessments. [ 10% ]

Minimum Qualifications:

An engineering degree in Electronics, Telecommunications or Computer Networks or a related field.
Minimum eight (8) years of experience in a technical support role (L2 or L3), including at least five (5) years supporting mobile airtime services, IP networks, and M2M devices, and at least three (3) years leading a technical support team.

Experience as a power user of Cisco Jasper or equivalent M2M connectivity management platform, and CRM systems (ZOHO or Salesforce preferred).
Strong stakeholder management skills with the ability to navigate complex, multi-party incidents effectively.
Proven ability to lead and guide a small team of technical support engineers.

Desired Qualifications

ITSM ticketing platform experience, preferably ZOHO Desk.
Experience with Satellite network services like IRIDIUM, Viasat etc.
Cisco CCNA or equivalent IP networking certification.
Experience with Palo Alto firewalls or equivalent next-generation firewall platforms.

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

#LI-Onsite

Apply Now

Refine Your Search

technical support jobs in broadmeadows, vic

Customer Service Desk Lead (Technical)

IT Support Analyst

Sitecore Systems Administrator

Desktop Support Officer

Infrastructure Support Senior Analyst - AU Citizen

Level 2 IT Support Team Leader

Help Desk Technician

Computer Network Support

Senior System Development Engineer, Core Networking (Relocation support available)

IT Support Engineer (Field)

Senior Engineer ICT and Integration

Support Systems Safety Analyst

Desktop Support Analyst (First Nations Identified)

IT Support Technician

Technical Support Officer CTBT

ICT Technical Specialist

Senior Service Desk Officer

Discover related jobs

I want to receive the latest job alert for technical support in broadmeadows, vic

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected