In-Demand Solution specialist Jobs in Canberra Act

Senior Incident Management Lead (ITSM Specialist) (NV1/NV2)
Capgemini Sogeti —Canberra ACT
- Hybrid work
- Analysis skills
- AI
3d
Integrated Logistics Support GWEO
KBR —Canberra ACT
- Full-time
- Analysis skills
- Communication skills
- Parental leave
4d
Assistant - Catering
Compass Group Australia —Canberra ACT
- $25.86 an hour
- Part-time
- Customer service
- POS
- Organisational skills
Vulnerability & Patch Management Officer
Fujitsu —Canberra ACT
- Contract
- Management
SAP Senior Business Support Analyst - Finance
CSIRO —Canberra ACT
- $118,102 - $127,808 a year
- Part-time
- Writing skills
4d
Export Control Specialist
Amentum —Canberra ACT
- Full-time
Group Leader Design and Drafting
Stantec —Canberra ACT
- Part-time
- CAD
- Engineering
- Leadership
- Work from home
- Employee assistance program
Senior Consultant
Red Hat, Inc. —Canberra ACT
- Contract
- Hybrid work
- DevOps
- Administrative experience
- Scripting
Security Engineer
Downer Group —Canberra ACT
- Azure
Leader, Sales
Cisco Systems —Canberra ACT
- Full-time
- Sales
- Negotiation
Cloud Infrastructure Engineer
Showtime Consulting —Canberra ACT
- Full-time
- Communication skills
Quick Apply
9d
Assistant Director, Capital Works
Australian Electoral Commission —Canberra ACT
- $122,163 - $137,665 a year
- Full-time
- Management
5d
Senior Cloud System Engineers
Showtime Consulting —Canberra ACT
- Full-time
- Azure
Quick Apply
9d
Senior Service Now Consultant
Leidos —Canberra ACT
- Full-time
- Administrative experience
- Annual leave
Specialist BD Leader – National Security & Defense Sector, ANZ Public Sector, ANZ Public Sector
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
- Management
- Master's degree
- Business development
Client Financial Management Specialist
Accenture —Canberra ACT
- Full-time
Customer Banking Specialist - Queanbeyan (Fixed Contract to 30.04.27)
Commonwealth Bank —Canberra ACT
- Full-time
- Hospitality
- Customer service
- Financial services
10d
Chef
Compass Group Australia —Canberra ACT
- $32 an hour
- Part-time
- Management
- Cooking
- Kitchen experience
Rehabilitation Consultant - Occupational Therapist
Konekt —Canberra ACT
- Full-time
Quick Apply
Sales Specialist - Client Solutions Group
Dell Technologies —Canberra ACT
- Full-time
- Hybrid work
- Sales
- AI
- Leadership

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solution specialist jobs near canberra act

Senior Incident Management Lead (ITSM Specialist) (NV1/NV2)

Capgemini Sogeti -
Canberra ACT

Apply Now

Job Details

3 days ago

Qualifications

Jira
ITIL Certification
Incident management
IT service management
Analysis skills
ITIL
ServiceNow
Problem management
AI

Full Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

We are hiring an experienced ITSM professional specializing in Incident Management to govern and enhance the end-to-end incident management process across a multi-supplier ecosystem. This role is critical in ensuring service stability, driving SLA performance, and delivering consistent, high-quality service outcomes aligned with ITIL best practices.

The ideal candidate is a seasoned professional with deep expertise in incident governance, service delivery, and continuous improvement, capable of operating in complex enterprise environments.

Key Responsibilities

Incident Management Governance

Govern and oversee the integrated incident management process across multiple vendors and internal teams.
Ensure alignment with ITIL frameworks, organizational policies, and client expectations.
Maintain consistency in incident handling standards across the entire ecosystem.

Monitoring & Performance Management

Monitor incident trends, patterns, and recurring issues to proactively identify improvement opportunities.
Track incident escalations and resolution timelines, ensuring timely closures.
Analyze incident data to identify systemic issues and recommend preventive measures.

Incident Classification & Prioritization

Enforce consistent incident classification, prioritization, and categorization standards.
Ensure appropriate severity levels are assigned, enabling effective response and escalation.
Drive adherence to incident lifecycle processes and documentation standards.

Major Incident Management

Coordinate and facilitate Major Incident (P1/P2) response and resolution activities.
Lead major incident reviews (MIRs) and ensure all stakeholders are aligned.
Ensure root cause analysis (RCA) is conducted and corrective/preventive actions are tracked to closure.

Service Level Management & Stakeholder Communication

Drive compliance with Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
Work closely with suppliers to address performance gaps and improve service metrics.
Escalate breaches and implement corrective actions where needed.
Provide consolidated incident reports, dashboards, and insights to leadership and stakeholders.
Deliver actionable insights on service performance, risks, and improvement opportunities.
Act as the single point of accountability for incident-related communications across the organization.

Job Description - Grade Specific

Experience

Minimum 10+ years of experience in IT Service Management (ITSM).
Strong background in Incident Management and service delivery.
Experience working across industries such as insurance, education, utilities, or similar sectors.

Technical & Tool Expertise

Hands-on experience with ITSM tools such as:
ServiceNow OR Jira Service Desk (or similar platforms)
Strong understanding of incident lifecycle workflows and automation.

ITIL & Process Expertise

Deep knowledge of ITIL frameworks, particularly Incident and Problem Management.
Proven ability to align ITIL processes with client/business needs.
Experience driving process adherence, standardization, and governance.

Core Competencies

Strong analytical and problem-solving skills.
Excellent stakeholder management and communication abilities.
Ability to work in complex, multi-vendor environments.
Demonstrated focus on continuous improvement and operational excellence.

Key Attributes

Proactive and process-driven mindset.
High level of accountability and ownership.
Ability to operate under pressure, especially during major incidents.
Passion for service quality, governance, and efficiency improvements.

Desirable Qualifications

ITIL Certification (v3/v4 preferred)
Experience in enterprise-scale service operations
Exposure to automation, AI-driven incident management, or analytics tools is a plus

What you’ll love about working here

Experience a Positive Work-Life Balance: We prioritize your well-being with hybrid and flexible working arrangements, making it easy to balance your personal and professional life.
Own your Growth: Dive into endless learning opportunities with courses from Capgemini University and numerous external certifications. Benefit from digital learning platforms and specialized campuses in AI, Cloud, Data, and Sustainability. Propel your career with our award-winning
Career Acceleration programs. Thrive in an Inclusive Environment: We don't just believe in inclusion; we live it. Be part of a workplace that values authenticity, inclusion, and belonging. We encourage applications from all backgrounds, even if you don’t meet every requirement. Research shows that individuals from underrepresented groups often hesitate to apply unless they meet every criterion. If you're excited about this role, we welcome your application and invite you to share what you can bring.
Work with Integrity: Join a company recognized by Ethisphere as one of the World’s most Ethical companies.
Collaborate with Industry Leaders: Gain exposure to top global companies, including 145 of the Fortune 500, through your work with Capgemini.
Showcase Your Skills: Participate in our internal annual global tech challenges and help address world issues.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com

Apply Now

Refine Your Search

solution specialist jobs in canberra act

Senior Incident Management Lead (ITSM Specialist) (NV1/NV2)

Integrated Logistics Support GWEO

Assistant - Catering

Vulnerability & Patch Management Officer

SAP Senior Business Support Analyst - Finance

Export Control Specialist

Group Leader Design and Drafting

Senior Consultant

Security Engineer

Leader, Sales

Cloud Infrastructure Engineer

Assistant Director, Capital Works

Senior Cloud System Engineers

Senior Service Now Consultant

Specialist BD Leader – National Security & Defense Sector, ANZ Public Sector, ANZ Public Sector

Client Financial Management Specialist

Customer Banking Specialist - Queanbeyan (Fixed Contract to 30.04.27)

Chef

Rehabilitation Consultant - Occupational Therapist

Sales Specialist - Client Solutions Group

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