Company Description
At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.
At Sydney Olympic Park, our precinct brings together three iconic brands, Pullman, Novotel, and Ibis. Each offering a distinct guest experience while sharing a unified team spirit. Whether it’s the upscale sophistication of Pullman, the modern comfort of Novotel, or the smart simplicity of Ibis, our hotels work together to deliver exceptional service in one of Sydney’s most dynamic and event-rich locations.
As part of this precinct, you’ll be joining a collaborative, high-energy that thrives on diversity, creativity, and genuine connection. We’re proud to be part of a global network while maintaining a strong local identity, where every team member is empowered to grow, contribute, and make a difference.
Job Description
At Novotel & ibis Sydney Olympic Park, we're looking for an energetic and hands on Assistant Executive Housekeeper to help lead our Housekeeping team and ensure our hotels continue to deliver outstanding experiences for every guest, every stay. This is an exciting opportunity for a housekeeping professional ready to take the next step in their leadership career.
Reporting to the Executive Housekeeper, you'll play a key role in the day to day leadership of the Housekeeping Department, helping to maintain the highest standards of cleanliness, presentation and guest comfort across guest rooms, public areas and back of house spaces. You'll be a visible leader who motivates the team, drives productivity, manages quality standards and ensures operations run smoothly and efficiently. When the Executive Housekeeper is away, you'll confidently step into a Department Head capacity and lead the department.
What You'll Be Doing
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Assisting in overseeing the cleaning and presentation of guestrooms and public areas to ensure exceptional guest experiences
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Supporting the implementation and maintenance of Accor Housekeeping standards, systems and procedures
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Monitoring room cleaning productivity and ensuring departmental targets are achieved
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Handling guest feedback, requests and complaints professionally and efficiently
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Liaising closely with the hotel's laundry provider to maintain high laundering standards and manage linen, uniforms and guest laundry services
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Managing lost property processes in accordance with hotel policies
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Maintaining accurate stock inventories for linen, guest supplies, amenities and housekeeping equipment
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Ensuring housekeeping equipment is properly maintained and serviced
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Identifying opportunities to improve service standards, increase efficiency and reduce costs
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Leading, coaching and supporting team members to achieve their best every day
Qualifications
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Minimum 2 years of experience in a Housekeeping leadership role within a hotel environment (Supervisor, Assistant Manager or similar).
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Knowledge of Opera PMS or similar hotel management systems.
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Ability to work across a rotating roster including weekends, public holidays and major event days
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Strong knowledge of hotel housekeeping operations and quality standards, with exceptional organisational skills and a proactive approach to problem solving.
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A proven leader with experience motivating and developing diverse housekeeping teams, exceptional communication skills, and a positive, hands-on approach.
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An energetic and detail-oriented leader who thrives in a fast-paced hotel environment and is passionate about delivering exceptional standards through strong team engagement.
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Sound understanding of inventory management, rostering and productivity targets
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Understanding of workplace health and safety requirements
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Have full work rights in Australia
Additional Information
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities to grow your career are endless!
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ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
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Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
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Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
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Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
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Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Why Join the Sydney Olympic Park Precinct?
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Be part of a collaborative, multi-brand precinct team in a dynamic location.
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Enjoy exclusive staff benefits such as $5 duty meals, complimentary coffee and free parking on non major event days.
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Be part of a vibrant, high energy precinct with Sydney's biggest events right on your doorstep.
