In-Demand Technical support Jobs in Broadmeadows, Vic

Senior IT Support Officer
BioAgilytix —Melbourne VIC
- Full-time
- Azure
- Microsoft Office
- Administrative experience
Quick Apply
1d
Service Desk Analyst
Grant Thornton Australia —Melbourne VIC
- Full-time
- Azure
- Microsoft Office
- Administrative experience
- Health insurance
- Gym membership
1d
Data Center IT Support Engineer, MEL - DCO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Senior Paraplanner – Technical & Advice Support
Focus Partners Australia & Escala Partners —Melbourne VIC
- Management
- Financial services
- Communication skills
Quick Apply
Level 2 IT Support Team Leader
Accent Group —Cremorne VIC
- Full-time
- Microsoft Office
- POS
- Leadership
Quick Apply
2d
Customer Service Desk Lead (Technical)
Semtech —Melbourne VIC
- Full-time
- CRM software
- Salesforce
- Engineering
8d
Desktop Support Officer
Centorrino Technologies —Melbourne VIC
- $55,000 - $70,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick Apply
5d
Senior IT Systems Administrator
KBR —Melbourne VIC
- Full-time
- Bachelor's degree
- No degree
- Parental leave
IT and online digital services support
EMC Technologies —Melbourne VIC
- Management
- Marketing
- EMR systems
Functional Support Analyst, Clinical / Patient & Client Management System
Department of Health —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Management
- Recruiting
1d
Senior Paraplanner – Technical & Advice Support
Focus Financial Partners —Melbourne VIC
- Management
- Financial services
- Communication skills
Sitecore Systems Administrator
Accenture —Melbourne VIC
- Full-time
- Azure
- Management
- DevOps
7d
Infrastructure Support Senior Analyst - AU Citizen
Accenture —Melbourne VIC
- Full-time
- Azure
- Administrative experience
- AWS
- Parental leave
Senior Service Desk Officer
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Customer service
- Communication skills
- Health insurance
- Annual leave
2d
Computer Network Support
Medical iT —Melbourne VIC
Support Systems Safety Analyst
BAE Systems —Melbourne VIC
- Full-time
- Hybrid work
6d
IT Support Engineer (Field)
ITConnexion —Melbourne VIC
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program
13d
Senior Engineer ICT and Integration
Downer Group —Melbourne VIC
- Full-time
- Management
- Engineering
- Electrical experience
12d

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Senior IT Support Officer

BioAgilytix -
Melbourne VIC

Quick Apply

Job Details

Full-time
1 day ago

Qualifications

Azure
Microsoft Office
Administrative experience
Analysis skills
Virtualisation
Organisational skills
AI
Communication skills
Information Technology

Full Job Description

360biolabs is Australia's most comprehensive quality-accredited specialty laboratory services organisation. 360biolabs is a BioAgilytix company and part of a leading global contract research organisation (CRO) supporting the development of innovative new medicines in a quality-controlled environment. At 360biolabs, we develop and conduct pharmacokinetics (PK) and pharmacodynamic (PD) assays across a wide variety of therapeutic areas to ensure the success of our clients' clinical trials and preclinical studies.

Working at 360biolabs means working with the best people (and technology) in our field. With a genuine focus on development, you will have access to local and global opportunities. You will also have access to a diverse offering of wellbeing and connection initiatives which reflects that people are our priority.

Goals:
The goal of the 360biolabs IT Department is to maximize the organisation's operational efficiency through the use of infrastructure, technology and resources.

Objectives:
The objective of the 360biolabs IT Department is to manage technical infrastructure and provide services in support to the various business groups in accordance with 360Biolabs values and strategic objectives.

Role Details:

To provide IT support with adherence to industry best practice and relevant regulatory guidelines.

Key Responsibility Areas

The key responsibility areas (KRAs) are the major outputs for which the position is responsible and are not a comprehensive statement of the position activities

Information Technology

Assist in investigating, analysing and resolving hardware and software problems
Assist in setting up workstations (laptops, desktops, docks and monitors)
Assist with software installation
Installation and management of hardware, including liaising with the vendor (Eg. Dell) to resolve technical and warranty issues
Managing incidents and user requests ensuring a proactive approach to minimising impacts and reducing reoccurring incidents
Maintain effective communication with business users when resolving incidents and fulfilling requests
Escalate and communicate issues to senior team members when necessary
Supporting Microsoft products e.g. Windows XP/7/10, Office 2010/2013/2016, Windows Servers, Office (2010, 2013, O365), Teams
Supporting a range of scientific software
Build and deployment of new laptop according to 360biolabs’ SOE (standard operating environment)
Management of the hardware and software inventory list, including routine backups
Assist in investigating, developing and delivering new solutions to user’s IT related requests
Assist with system upgrades, installation, integration, customisation and configuration
Test new application systems and hardware, and resolve configuration conflicts and errors
Assist with general IT documentation and administration
Assist in maintaining IT SOPs, continuity and inventory documentation
Ensure compliance with SOPS, Standard and Guidelines for IT Systems
Assist in refining documented processes and procedures as part of ongoing continuous improvement
Provide general IT administrative support and ensure procedures are fulfilled
Collaborate well in a cross functional matrix environment

Safety

Ensure the safe and efficient conduct of company activities
Ensure compliance to relevant internal processes and statutory requirements

Team Work

Maintain high levels of communication with colleagues

Communication:

Effectively communicate issues related to IT and associated infrastructure to all relevant parties

Professional Development

Attend meetings associated with Information Technology or the work of 360biolabs
Participate in professional activities including attendance at training courses and seminars in the field of expertise

Key Selection Criteria

Degree in IT or equivalent plus relevant experience (Essential)

Experience / Knowledge / Attributes

High degree of self-motivation with the ability to work independently and to effectively manage and prioritise work (Essential)
Eagerness to learn, be pro-active and willing to share knowledge (Essential)
Strong analytical and problem solving skills; ability to perform root cause analysis (Essential)
Approachable individual that is dedicated to providing friendly support, as well as willing to go the extra mile (Essential)
Excellent administrative and organisational skills (Essential)
Ability to work effectively as part of a multi-disciplinary team (Essential)
Excellent analytical, interpersonal, verbal and written communication skills (Essential)
High level of attention to detail (Essential)
Understanding of networking and server administration, and virtualisation and backup methodologies (Desirable)
Experience working in a Scientific Environment (Pharma/Biotech) (Desirable)
Experience working with a range of scientific software (Desirable)
Experience working with Office 365 Admin Console and Azure AD (Desirable)

For further information, please contact our Careers Team ([email protected]). Please submit your application via the job link if you're interested in joining us, as we’re not able to process applications sent by email.

Apply now if you have what it takes to join our team!

360biolabs is a flexible, equal opportunity employer looking for committed and like-minded people to join us. Our culture is something we are very proud of, celebrating each individual and everything they bring to our team. We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQIA+ community and people with a disability.

To express your interest in this position please submit a CV and cover letter. Applications only accepted from Australian / NZ residents with valid Australian work rights.

#360biolabs

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

technical support jobs in broadmeadows, vic

Senior IT Support Officer

Service Desk Analyst

Data Center IT Support Engineer, MEL - DCO

Senior Paraplanner – Technical & Advice Support

Level 2 IT Support Team Leader

Customer Service Desk Lead (Technical)

Desktop Support Officer

Senior IT Systems Administrator

IT and online digital services support

Functional Support Analyst, Clinical / Patient & Client Management System

Senior Paraplanner – Technical & Advice Support

Sitecore Systems Administrator

Infrastructure Support Senior Analyst - AU Citizen

Senior Service Desk Officer

Computer Network Support

Support Systems Safety Analyst

IT Support Engineer (Field)

Senior System Development Engineer, Core Networking (Relocation support available)

Senior Engineer ICT and Integration

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