In-Demand Retention representative Jobs

Customer Resolution Representative
IKEA —Tempe NSW
- $28.31 an hour
- Weekend availability
- Hybrid work
- Customer service
- Conflict management
- Computer skills
- Annual leave
- Parental leave
Area Manager
Sebastian Property Services —Melbourne VIC
- $90,000 - $100,000 a year
- Full-time
- Organisational skills
- Budgeting
- In-person
Quick Apply
3d
Community Liaison Officer
Compass Group Australia —Roxby Downs SA
- Full-time
- Hospitality
- No degree
- Communication skills
Student Support Representative
Contour Education —Melbourne VIC
- $55,000 - $75,000 a year
- Weekend availability
- Hybrid work
- Senior Secondary Certificate of Education
- Education
- AI
- Employee assistance program
Quick Apply
Area Manager – Hospitality & Facilities Services
Compass Group Australia —Western Australia
- Full-time
- Leadership
- Communication skills
- Negotiation
2026_Shire of Carnarvon - General Service Officer
Shire of Carnarvon —Carnarvon WA
- From $63,748.89 a year
- Overtime
- Management
- Travel reimbursement
- COVID-19 protective measures
Quick Apply
People & Culture Business Partner (Distribution Center, Ravenhall)
Lululemon —Ravenhall VIC
- Full-time
- Management
- Conflict management
- Annual leave
- Employee discount
Aftermarket Sales Representative
Xylem —Kemps Creek NSW
- Full-time
- Sales
- Salesforce
- Business development
- Health insurance
- Gym membership
SSR VIC Cranbourne
The Arnott's Group —Rowville VIC
- Part-time
- Sales
- Merchandising
- No degree
- Parental leave
- Gym membership
Account Manager
Boral —Newcastle NSW
- Full-time
- Sales
- Business development
- Construction experience
13d
Learning Specialist Range 3: Instructional Practice Leader Teacher Development
Victorian Government —Bendigo VIC
- Full-time
- Communication skills
- Teaching
- Negotiation
13d
Clinical Trial Data Administrator
Peter MacCallum Cancer Centre —Parkville VIC
- $69,438 - $76,764 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Annual leave
2d
In Work Mentor - Castle Hill & Parramatta
AMES Australia —Castle Hill NSW
- $79,627 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance program
- Employee discount
8d
Account Manager Insurance
Nutrien Ag Solutions —Ballarat VIC
- Full-time
- Communication skills
- Negotiation
- Parental leave
7d
Marketing & CRM Specialist
BetMakers —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Parental leave
- Employee assistance program
Quick Apply
7d
Leading Teacher Range 3: Student Engagement Coordinator x 7 positions
Victorian Government —Bendigo VIC
- Full-time
- Leadership
- Teaching
- Negotiation
13d
Consulting Manager
Fujitsu —Barton ACT
- Management
- Budgeting
- Leadership
7h
Sales and Marketing Manager
Prepaid King Pty Ltd —Sydney NSW
- $75,000 - $85,000 a year
- Full-time
- Management
- Sales
- Business development
Quick Apply
9d
Account Executive
Shift —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Sales
- Salesforce
- Parental leave
6d
Merchandiser - Parramatta
The Arnott's Group —Huntingwood NSW
- Part-time
- Sales
- Merchandising
- No degree
7d

I want to receive the latest job alert for retention representative

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

retention representative jobs near

Customer Representative jobs in Tempe NSW

Sales Marketing Manager jobs in Sydney NSW

Area Manager jobs in Melbourne VIC

Account Manager jobs in Newcastle NSW

Area Manager jobs in Western Australia

Crm Specialist jobs in Melbourne VIC

Account Executive jobs in Melbourne VIC

Customer Representative jobs in Hoppers Crossing Vic

Customer Success Associate Healthcare jobs in Glen Iris Vic

Customer Banking Specialist jobs in Burwood Nsw

Customer Representative jobs in Victoria

Customer Representative jobs in Bankstown Nsw

Customer Representative jobs in Canberra Act

Customer Service Admin jobs in Berala Nsw

Brothel Manager, Reception, Adult Industry jobs in Lilydale Vic

Brothel Manager, Reception, Adult Industry jobs in Sydney Nsw

Sales Executive jobs in Ermington Nsw

Brothel Manager, Reception, Adult Industry jobs in Melbourne Vic

Insurance Manager jobs in Sydney Nsw

Case Manager Working From Home jobs in Melbourne Vic

Customer Resolution Representative

IKEA -
Tempe NSW

Apply Now

Job Details

Permanent | Full-time
$28.31 an hour

Benefits

Annual leave
Uniform provided
Parental leave
Employee assistance program

Qualifications

Customer service
Conflict management
Computer skills
Communication skills

Full Job Description

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Sydney (Tempe)
Employment type

Full Time Permanent co-worker
Department

Customer Relations
Deadline

2026-08-27

Candidate profile (title) Our team within IKEA

Candidate profile (text) - Default language At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

The role of Customer Resolution Representative (Resolutions Generalist) supports this vision by delivering a seamless and positive customer experience across remote channels. It focuses on providing empathetic, customer-centric support, understanding individual needs, and offering effective, solution-oriented resolutions that build trust in the IKEA brand. Through strong communication, conflict management, and product knowledge, the role helps maximise customer satisfaction, contribute to business goals, and provide valuable insights that continuously improve the overall customer experience.

Key responsibilities (title) What you need to know

Key responsibilities (text) Working at IKEA has its benefits and rewards:

$28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
Rosters published 4 weeks in advance.
15% Co-worker discount
Subsidised meals and complimentary drinks in our Co-worker restaurant
Free uniforms provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
24/7 access to our Employee Assistance Program for health and wellbeing support

Additional Information:

Position type: Permanent, full time 76 hours per fortnight.
Internal job title: Resolutions Generalist
Work location: Customer Service Centre (RCMP), Tempe NSW. (hybrid work arrangements)
Working hours: availability required between 8:00am to 8:30pm (AEST) weekdays and alternating weekends (both Saturday & Sunday).

Recruitment Process Overview:

Video interview: if shortlisted, you may be invited to complete a short pre-recoreded video interview.
Interview panel: next step is an online interview with the hiring team.
Training: will commence on Monday 3 August, for a period of 4 weeks (Mon-Fri, 9am-5pm). After that, you’ll receive your regular roster.

Team vision ( title) About this work area

Team vision (text) As Customer Resolution Representative your responsibilities will include, but are not limited to:

Receiving high-volume inbound contacts, operating contact centre telephony and other communication systems.
Providing customers with after sales solutions that meet their needs, balancing cost consciousness and customer experience.
Making use of problem-solving and resolutions techniques in the customer contact to contribute to smooth and positive interactions that drive customer retention and brand trust.
Answering all customer enquires through our different communication channels (phone, chat, email, etc.) within the set timeframes.
Document all customer interactions, inquiries, and resolutions in our CRM system to maintain accurate and up-to-date records.
Investigating complex cases, liaising with IKEA service providers, and assessing quality & extended guarantee related claims.

Let's connect Who you are

Let´s connect As a Customer Resolution Representative, you are:

Proven experience in a customer service role, particularly in retail or contact centre is highly valued.
Curious with strong problem-solving skills to help create innovative solutions for our remote customers.
Able to demonstrate excellent written and verbal communication skills showcasing a polite and friendly manner.
Good attention to detail along with the ability to remain composed when working under pressure.
Have proficient computer skills and an ability to learn about all technical aspects of the IKEA systems.
A team player with a ‘Togetherness’ mindset but also be also to work independently and find solutions.
The drive to offer great and convenient solutions, demonstrating a customer-centric and truly empathic approach in every customer interaction, to maximise customer satisfaction.

Local section (title) We need people like you

Local section (text) At IKEA, work is so much more than a job. Come join us!

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

Living our values
Being your unique self, while respecting and including others
A passion for home furnishing
Performing & delivering while learning & developing
Having fun!

Apply Now

Refine Your Search

retention representative jobs

Customer Resolution Representative

Area Manager

Community Liaison Officer

Student Support Representative

Area Manager – Hospitality & Facilities Services

2026_Shire of Carnarvon - General Service Officer

People & Culture Business Partner (Distribution Center, Ravenhall)

Aftermarket Sales Representative

SSR VIC Cranbourne

Account Manager

Learning Specialist Range 3: Instructional Practice Leader Teacher Development

Clinical Trial Data Administrator

In Work Mentor - Castle Hill & Parramatta

Account Manager Insurance

Marketing & CRM Specialist

Leading Teacher Range 3: Student Engagement Coordinator x 7 positions

Consulting Manager

Sales and Marketing Manager

Account Executive

Merchandiser - Parramatta

I want to receive the latest job alert for retention representative

Explore jobs in more locations

Why you will love us

What we all have in common

Job Seeker Tools

Employer Tools

Browse

Stay Connected