In-Demand Behavior support Jobs in Melbourne, Vic

Customer Success Manager New
Podium —Melbourne VIC
- $650 a month
- AI
- Communication skills
- Marketing
11h
Data Scientist, Market Growth (Lifecycle)
Binance —Melbourne VIC
- Full-time
- Remote
- Computer Science
- Master's degree
- SQL
Quick Apply
Golang Engineer (Recommendation), Strategy Engine
Binance —Melbourne VIC
- Full-time
- Remote
- Computer Science
- Engineering
- Master's degree
Quick Apply
Account Manager
Podium —Melbourne VIC
- $650 a month
- AI
- Communication skills
- Marketing
Client Success Manager
Circana Australia —Melbourne VIC
- Remote
- Machine learning
- Organisational skills
- AI
Quick Apply
13d
Tender Engineer - Melbourne
Schneider Electric —Melbourne VIC
- Urgently hiring
- ERP systems
- Electrical experience
- Communication skills
- Annual leave
- Opportunities for advancement
7d
Marketing Manager – Events & Community (Australia)
Binance —Melbourne VIC
- Full-time
- Hybrid work
- AI
Quick Apply
Generalist Classroom Teacher 6 Month Position- Grade 5/6 Teacher
Government schools —Melbourne Northern Suburbs VIC
- Full-time
- Leadership
- Communication skills
- Teaching
10h
Security Engineering Manager, AWS Security Corporate Response
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- Master's degree
- AWS
Senior QA Engineer - Web3 Wallet
Binance —Melbourne VIC
- Full-time
- Remote
- APIs
- AI
Quick Apply
Plant Manager
Sealed Air —Tullamarine VIC
- Manufacturing
- Leadership
- Communication skills
Senior Software QA Engineer
Halliburton —Melbourne VIC
- Part-time
- Azure
- Management
- Computer Science
7d
Senior Engineer
Weir Group —Clayton VIC
- Full-time
- Microsoft Excel
- CAD
- Engineering
Business Development Manager
Zebra Technologies —Hawthorn East VIC
- Full-time
- Hybrid work
- Marketing
- English
- Business development
Senior Brand&Growth Manager-ANZ
Binance —Melbourne VIC
- Remote
- Presentation skills
- Financial services
- AI
Quick Apply
1d
Binance Accelerator Program - Backend Engineer (Java), Risk
Binance —Melbourne VIC
- Contract
- Remote
- Computer Science
- Master's degree
- Bachelor's degree
Quick Apply
Store Manager - Cremorne adiCentre Corporate Concept Store, VIC
Adidas —Melbourne VIC
- Full-time
- Sales
- Leadership
4d
Site WHS Manager, Workplace Health & Safety
Amazon Commercial Services Pty Ltd - F47 —Ravenhall VIC
- Full-time
- Bachelor's degree
- Manufacturing
Product Fulfilment Operations Manager
Vista —Melbourne VIC
- Microsoft Excel
- Analysis skills
- AI
5d
EOI | External Auditor | Senior Associate | Financial Services
PWC Australia —Southbank VIC
- Annual leave
- Parental leave

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Customer Success Manager New

Podium -
Melbourne VIC

Apply Now

Job Details

$650 a month
11 hours ago

Benefits

Free snacks
Free drinks

Qualifications

AI
Communication skills
Marketing

Full Job Description

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

The Role:
As a Customer Success Manager - SMB at Podium, you will be the main point of contact for our SMB clients, orchestrating a seamless onboarding experience and driving their ongoing success. You’ll work closely with cross-functional partners, including Sales, Product, Marketing, and Finance, to address customer needs, proactively mitigate churn, and bolster overall retention. In this role, you will excel at cultivating multi-stakeholder relationships within your portfolio, balancing a deeply customer-centric approach with strong multitasking capabilities and keen attention to detail.

What you'll be doing:
Onboard multi-location, conduct training, and ensure the customers are completely connected to service offerings.

Strategically maintain and manage a portfolio of customers to maximise product usage and reduce retention risk.

Develop deep relationships within your portfolio to understand customer needs and offer value-based solutions using Podium’s range of products and services.

Manage onboarding cohorts, ensuring they meet key metrics within established timeframes.

Collaborate closely with the Sales team for complete transparency across the customer portfolio.

Serve as a product expert, understanding setup requirements for each solution to drive meaningful customer outcomes.

What You Should Have:
1–3 years of CX/CS experience with a track record of managing a customer portfolio and focusing on retention.

A deep understanding of the marketing technology industry and its key players.

Account management experience that includes identifying at-risk customers, driving product adoption and usage, and activating existing clients.

The ability to thrive in a constantly changing and evolving work environment.

Outstanding presentation and communication skills.

Excellent problem-solving skills, taking a consultative approach to find the best solutions.

What we bring:
Real growth and transparent career development opportunities - we’re still young in Australia with plenty of room to grow.

A unique product that makes an actual impact on the local businesses you love and support.

Attractive base + super and commissions package.

A generous $650 monthly ‘Benefits & Wellbeing’ allowance, spent how you please.

Free snacks and drinks, which are always stocked up.

You'll find Podium in the Queen & Collins building with access to end of trip facilities, bike storage and lockers.

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment. All successful candidates will be required to undergo a national crime check and are required to maintain full working rights in Australia.

Apply Now

Refine Your Search

behavior support jobs in melbourne, vic

Customer Success Manager New

Data Scientist, Market Growth (Lifecycle)

Golang Engineer (Recommendation), Strategy Engine

Account Manager

Client Success Manager

Tender Engineer - Melbourne

Marketing Manager – Events & Community (Australia)

Generalist Classroom Teacher 6 Month Position- Grade 5/6 Teacher

Security Engineering Manager, AWS Security Corporate Response

Senior QA Engineer - Web3 Wallet

Plant Manager

Senior Software QA Engineer

Senior Engineer

Business Development Manager

Senior Brand&Growth Manager-ANZ

Binance Accelerator Program - Backend Engineer (Java), Risk

Store Manager - Cremorne adiCentre Corporate Concept Store, VIC

Site WHS Manager, Workplace Health & Safety

Product Fulfilment Operations Manager

EOI | External Auditor | Senior Associate | Financial Services

I want to receive the latest job alert for behavior support in melbourne, vic

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