In-Demand Analytics consultant Jobs in Docklands, Vic

BPO Support Consultant
Sourceo —Melbourne VIC
- Full-time
- Microsoft Excel
- Leadership
- Communication skills
- Parental leave
1d
Senior Learning & Development Consultant
Red Energy —Richmond VIC
- Contract
- Hybrid work
- No degree
- Employee discount
Quick Apply
Senior Consultant | Strategy & Business Design
Deloitte —Melbourne VIC
- Communication skills
- Parental leave
Consultant
Circana Australia —Melbourne VIC
- Hybrid work
- Sales
- Marketing
- Bachelor's degree
Quick Apply
7d
Data Engineer - Consultant
Intelligen Group —Melbourne VIC
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- SQL
Quick Apply
Associate Consultant
Circana —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
4d
Business Development Manager
Gridcog —Melbourne VIC
- Hybrid work
- Sales
- Research
- Business development
Quick Apply
Senior Media Insights Consultant
Circana Australia —Melbourne VIC
- Hybrid work
- Sales
- Marketing
- AI
Quick Apply
Consultant
Analytic Partners —Melbourne VIC
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
Quick Apply
2d
Help us grow our Curio network
Curio Group —Carlton VIC
- Contract
- Remote
- AI
11h
EOI | Transaction Services Specialist | Senior Consultant | Deals
PWC Australia —Southbank VIC
- Finance
- Master's degree
- Business Administration
- Annual leave
- Employee assistance program
Marketing Automation Consultant
AustralianSuper —Melbourne VIC
- Full-time
- Marketing
- No degree
- Financial services
10d
GlobalView Lead Implementation Consultant
ADP —Cremorne VIC
- ERP systems
- Human resources
- Time management
- On-the-job training
Technical Success Manager
Darktrace —Melbourne VIC
- Full-time
- Communication skills
Lead Cloud Solutions Consultant
Concentrix —Melbourne VIC
- Full-time
- Hybrid work
- Salesforce
- AWS
- Financial services
Senior Business Consultant
ADP —Cremorne VIC
- Management
- Analysis skills
- Bachelor's degree
Principal Consultant - Customer Experience (CX), Technology and Industries
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- PMP
- AWS
- Bachelor's degree
4d
AWS Cloud Solutions Consultant - AWS Connect - CX
Concentrix —Melbourne VIC
- Full-time
- DevOps
- SQL
- AWS
Solutions Specialist
Domain Group —Cremorne VIC
- Hybrid work
- Sales
- Business development
- Presentation skills
- Parental leave
10d
Senior Media Insights Consultant
Circana —Melbourne VIC
- Full-time
- Sales
- Marketing
- AI

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BPO Support Consultant

Sourceo
Melbourne VIC

Apply Now

Job Details

Full-time
1 day ago

Benefits

Onsite gym
Parental leave

Qualifications

Power BI
Microsoft Excel
Tableau
Leadership
Communication skills

Full Job Description

Date: 27 Aug 2026

Location:

Melbourne, Australia

Company: Singtel Group

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

Reporting to the Associate Director, Global Collections Operations, the Operational BPO Reporting Consultant is responsible for end-to-end operational reporting, performance analytics, and vendor benchmarking across multiple offshore partner sites. The role translates data-driven insights into operational action, driving performance uplift, governance, and continuous improvement across Collections and Recoveries portfolios. Acting as a key link between reporting, operations, and vendor management, the role supports strategic decision-making and optimises customer, financial, and operational outcomes.

What You’ll Do | Your day to day will consist of

Own and deliver operational reporting and performance dashboards across all Collections and Recoveries portfolios.
Develop and manage vendor benchmarking scorecards, identifying performance trends, risks, and opportunities across partner sites.
Analyse operational, financial, compliance, and customer experience KPIs to drive actionable insights and performance improvements.
Lead reporting governance, executive reporting, and performance review packs to support business decision-making.
Partner with vendors and operational leaders to implement corrective actions, coaching initiatives, and performance uplift plans.
Drive reporting innovation through automation, dashboard enhancements, and optimisation of reporting tools and processes.

What You Bring | What makes you perfect for the role?

Strong experience in operational reporting, business intelligence, analytics, or performance management within a contact centre or collections environment.
Advanced capability in reporting and visualisation tools such as Power BI, Tableau, Excel, or similar platforms.
Proven ability to analyse complex data, identify root causes, and translate insights into practical business outcomes.
Experience managing vendor performance, benchmarking frameworks, and stakeholder engagement across multiple sites.
Strong communication and influencing skills, with the ability to present insights and recommendations to leadership teams.
A continuous improvement mindset with a passion for automation, operational excellence, and data-driven decision making.

The good stuff…. | What’s in it for you?

Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [[email protected]](mailto:[email protected]) or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit [https://www.optus.com.au/about/inclusion-diversity](https://www.optus.com.au/about/inclusion-diversity)

Apply Now

Refine Your Search

analytics consultant jobs in docklands, vic

BPO Support Consultant

Senior Learning & Development Consultant

Senior Consultant | Strategy & Business Design

Consultant

Data Engineer - Consultant

Associate Consultant

Business Development Manager

Senior Media Insights Consultant

Consultant

Help us grow our Curio network

EOI | Transaction Services Specialist | Senior Consultant | Deals

Marketing Automation Consultant

GlobalView Lead Implementation Consultant

Technical Success Manager

Lead Cloud Solutions Consultant

Senior Business Consultant

Principal Consultant - Customer Experience (CX), Technology and Industries

AWS Cloud Solutions Consultant - AWS Connect - CX

Solutions Specialist

Senior Media Insights Consultant

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