In-Demand Technical support Jobs in Brisbane, Qld

Team Lead Support Analyst- Centrered IT
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- IT
- Computer skills
Quick Apply
5d
Training System Admin / Operator, ILS2
Yorktown Systems Group —Brisbane QLD
- Full-time
- Associate degree
Senior ICT & Security Engineer
Stantec —Brisbane QLD
- Part-time
- Microsoft Access
- Communication skills
- Work from home
- Employee assistance program
IT Field Technician
DXC Technology —Brisbane QLD
- Full-time
- Customer service
- In-person
- Time management

Discover related jobs

Based on your search for technical support jobs.

IT Service Delivery & Technical Operations Manager
Affinity Education Group —Brisbane QLD
Provide level 2/3 technical support and perform hands-on administration across servers, networks, cloud platforms and endpoints.
Team Lead Support Analyst- Centrered IT
Lyra Technology Group —Brisbane QLD
1-2 days WFH per week after probation. You will be working full-time on-site with one of Centrered's largest clients, while working closely with the IT team and…
Quick Apply
5d

I want to receive the latest job alert for technical support in brisbane, qld

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support jobs near brisbane, qld

Systems Administrator jobs in Brisbane QLD

Team Member, Cotton On jobs in Darwin Nt

Disability Support jobs in Wagga Wagga Nsw

Disability Support Worker jobs in Sydney Nsw

Support Worker jobs in Maitland Nsw

Security Security jobs in Ballarat Vic

Fifo Security jobs in Western Australia

Security Guard jobs in Melbourne Vic

Senior Security Engineer jobs in East Perth Wa

Systems Administrator jobs in Monash University Vic

Systems Administrator jobs in Dandenong North Vic

Systems Administrator jobs in Marrickville Nsw

Systems Administrator jobs in Coburg North Vic

Energy Systems Engineer Assistant jobs in Sydney Nsw

Team Lead Support Analyst- Centrered IT

Lyra Technology Group
Brisbane QLD

Quick Apply

Job Details

Permanent | Full-time
5 days ago

Qualifications

Azure
IT support
IT
Computer skills
Communication skills

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About The Position

One of our operating companies, Centrered IT, is looking for a Team Lead Support Analyst in Brisbane.

This is a client-facing leadership role where you will be the primary point of contact for service escalations, providing technical guidance to Support Analysts and helping clients get the most from their IT environment.

You will be working full-time on-site with one of Centrered's largest clients, while working closely with the IT team and key client stakeholders.

As a senior member of the Managed Services team, you will provide leadership, mentoring and escalation support to analysts while maintaining strong relationships with clients.

Responsibilities:

Provide technical leadership, guidance and mentoring to Support Analysts, including pod leadership where required.
Act as a key escalation point for complex client issues.
Lead and mentor Incident, Problem and Change Management processes.
Analyse technical issues and perform root cause analysis.
Support the design, planning and enhancement of ICT network architectures.
Install and configure routers, firewalls, switches, cabling and other network devices.
Maintain core server architecture, including patching, updates, servicing and planned upgrades.
Maintain and manage Microsoft 365 environments and backup solutions.
Support cyber security initiatives and promote a “security first” approach.
Undertake capacity planning and reporting on core systems.
Drive the effective use of existing and emerging technologies to achieve business outcomes.
Provide telephone, face-to-face and remote support, including site visits where required.
Maintain accurate technical and customer-facing documentation.
Build and maintain strong client relationships through consistent, professional and responsive service.
Promote collaboration and teamwork across the Managed Services team and wider business.

Skills required

5-10 years’ experience in an IT support or managed services environment.
Previous experience leading, mentoring or managing an IT support team.
Strong experience handling technical escalations from support team members.
Solid computer and IT skills.
Experience working in a Managed Service Provider (MSP) environment is highly desirable.
Strong understanding of Microsoft 365 environments.
Experience with Windows 10/11, Windows Server and Active Directory/Azure Active Directory.
Experience with networking technologies, including routers, switches and firewalls.
Strong problem-solving and root cause analysis skills.
Excellent communication and client relationship skills.
Ability to work collaboratively while taking ownership of escalated issues.
Ability to travel or attend client sites as required.
Relevant IT certifications or a willingness to undertake certification training.

Benefits

Dedicated professional development time
Brisbane-based, client-site position.
Certification training every week to support your professional development.
1-2 days WFH per week after probation.
Career progression opportunities within Centrered IT.
The opportunity to work closely with one of our largest clients and key stakeholders.

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

technical support jobs in brisbane, qld

Team Lead Support Analyst- Centrered IT

Training System Admin / Operator, ILS2

Senior ICT & Security Engineer

IT Field Technician

Discover related jobs

I want to receive the latest job alert for technical support in brisbane, qld

Explore jobs in more locations

Company Overview

Job Seeker Tools

Employer Tools

Browse

Stay Connected