In-Demand Telecommunications engineer Jobs in Parramatta, Nsw

Senior Network Engineer Sensitive Customer
Optus —Macquarie Park NSW
- University
- Communication skills
- Parental leave
12h
Data Engineer
Optus —Sydney NSW
- SQL
- Parental leave
- Employee discount
1d
L4 Senior Network Engineer
FinXL —Sydney NSW
- Contract
- Communication skills
Senior AI Engineer - Data Scientist (Sydney/Melbourne)
Capgemini Sogeti —Sydney NSW
- Computer Science
- Data analysis skills
- Master's degree
Senior Software Engineer II
RELX —North Sydney NSW
- Full-time
- Computer Science
- Data analysis skills
- Analysis skills
- Health insurance
- Employee assistance program
Transmission Line Engineer
Downer Group —North Ryde NSW
- Full-time
- Construction experience
Customer Success Architect
Prophet Tech Pty Ltd —Sydney NSW
- Full-time
- SQL
- Marketing
- Analytics
Quick Apply
13d
Senior Consultant - Exposure Management & Asset Visibility
NCS Australia —Sydney NSW
- Full-time
- Hybrid work
- Management
- APIs
Quick Apply
5d
Construction Project Manager
Equinix —Sydney NSW
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
5d
Senior Solutions Engineer (Presales) - Enterprise Customers
Neo4j —Sydney NSW
- Azure
- Computer Science
- Engineering
Ground Terminal Tech Operations Engineer, Amazon Leo Ground Systems
Amazon Kuiper Australia Pty Ltd —Sydney NSW
- Full-time
- Bachelor's degree
- No degree
- Scripting
Principal Software Engineer – Backend Platforms & Service Domains
Commonwealth Bank —Sydney NSW
- Full-time
- AWS
- APIs
- AI
Secondary Design Engineer
Enerven —Macquarie Park NSW
- Full-time
- Engineering
- Research
- Health insurance
- Parental leave
4d
Azure/Databricks Cloud Architect
Pyramid Global Technologies —Sydney NSW
- Azure
- Computer Science
- Data analysis skills
DevOps Engineer â€“ Join a Mission-Driven Cyber Security & Defence Firm
The Argyle Network —Sydney NSW
- $140,000 a year
- Full-time
- DevOps
- Engineering
- Office
Sales Engineer
LiveU —Castle Hill NSW
- Computer Science
- Engineering
- Bachelor's degree
Quick Apply
Security Program Manager, AWS DC Security
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- Management
- AWS
- Construction experience
- Health insurance
- Employee assistance program
6d
Partner Sales Manager (Re-seller) - ANZ
ServiceNow —Sydney NSW
- Full-time
- Hybrid work
- Management
- Sales
- Salesforce
Quick Apply
System Engineer RAN OSS
Optus —Macquarie Park NSW
- Management
- Computer Science
- Bachelor's degree
- Parental leave
9d
Principal Network Architect, Backbone Network
Firmus Technologies —Sydney NSW
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
7d

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Senior Network Engineer Sensitive Customer

Optus -
Macquarie Park NSW

Apply Now

Job Details

12 hours ago

Benefits

Onsite gym
Parental leave
On-site parking

Qualifications

ITIL Certification
Incident management
Customer relationship management
Telecommunication
Communication skills

Full Job Description

Date: 1 Sept 2026

Location: Macquarie Park, Australia

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Company: Singtel Group

Senior Network Engineer – Sensitive Customer

At Optus, we’re a challenger brand with a challenger spirit. We’re committed to creating better experiences for our customers and communities through reliable, innovative and connected services.

About the role

As the Senior Network Engineer – Sensitive Customer, you’ll provide Level 1 operational coverage and technical support for sensitive and secure incident management. You’ll take end-to-end ownership of network fault restoration and incident tickets, ensuring services are restored efficiently and customer service levels and KPI expectations are met.

You’ll work across internal engineering and operations teams, field services, third-party providers, Government and Emergency Services organisations, and regulatory stakeholders. This role is suited to a technically capable network operations professional who can work calmly in a sensitive environment, coordinate multiple stakeholders and continuously improve service outcomes.

What You’ll Do

Monitor, localise, correct and verify incidents affecting sensitive and secure customer services and platforms, managing tickets through to resolution.
Ensure compliance with Customer Service Level and KPI requirements, contributing to performance reporting and team evaluations.
Act as the first escalation point within the Level 1 team, coordinating with Tier 1 and Tier 2 engineering, field services, service desks, third parties and vendors.
Liaise with Government and Emergency Services organisations on authorised requests, including location triangulation, call tracing and other lawful information requests.
Identify service improvement opportunities, maintain high-quality documentation, follow operational processes and perform mandatory onshore service functions as required.
Participate in a 24x7 shift roster while working onsite at the Optus Sydney Campus.

What makes you perfect for the role?

Strong experience with Voice and Red Hat Enterprise Linux technologies, including command-line navigation, log analysis, service management and system administration in a telecommunications environment.
The ability to analyse end-to-end call flows across multiple network domains, including IMS-Fixed, carrier interconnect and international traffic routing.
Experience across network operations, infrastructure and telecommunications, with a broad understanding of telecommunications technologies and service environments.
Demonstrated capability in technical and process leadership, including mentoring and upskilling team members, adopting new technologies and improving operational processes.
ITIL v4 certification or a commitment to achieving it, along with strong written and verbal English communication skills and effective stakeholder engagement.
Experience in customer relationship management, service level management or process development will be highly regarded.

The good stuff…

Competitive remuneration, plus $80 monthly credit, 25% off Optus products and exclusive shopping discounts with our retail partners — making everyday life a little more affordable. Genuine Flexibility - work three days in the office, two days from wherever works best for you.
An office campus that has it all - cafes chill out zones, GP, post office, gym and on-site childcare centre. It’s designed for real life.
Great leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever matters most to you.
Inclusive, carer-neutral paid Parental Leave of up to 16 weeks, because family comes first.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Your wellbeing matters, so we offer with free counselling and support services, available 24/7 in-person, by phone, SMS, or video.
A free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon. Or, heaps of onsite parking. Plus, end of trip facilities with lockers, showers, irons and hair dryers

Not every box ticked? Apply anyway. We believe the right mindset matter more than a perfect CV. We’ll back you to grow from there.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

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Apply Now

Refine Your Search

telecommunications engineer jobs in parramatta, nsw

Senior Network Engineer Sensitive Customer

Data Engineer

L4 Senior Network Engineer

Senior AI Engineer - Data Scientist (Sydney/Melbourne)

Senior Software Engineer II

Transmission Line Engineer

Customer Success Architect

Senior Consultant - Exposure Management & Asset Visibility

Construction Project Manager

Senior Solutions Engineer (Presales) - Enterprise Customers

Ground Terminal Tech Operations Engineer, Amazon Leo Ground Systems

Principal Software Engineer – Backend Platforms & Service Domains

Secondary Design Engineer

Azure/Databricks Cloud Architect

DevOps Engineer â€“ Join a Mission-Driven Cyber Security & Defence Firm

Sales Engineer

Security Program Manager, AWS DC Security

Partner Sales Manager (Re-seller) - ANZ

System Engineer RAN OSS

Principal Network Architect, Backbone Network

I want to receive the latest job alert for telecommunications engineer in parramatta, nsw

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