In-Demand Solution architect Jobs in Canberra, Act

Junior Genesys Cloud CX Architect
Unisys —Canberra ACT
- Full-time
- Management
- Customer service
- Communication skills
1d
AI LLM Architect
Accenture —Canberra ACT
- Full-time
- Master's degree
- Education
- Bachelor's degree
- On-the-job training
- Parental leave
Referrals for AWS
Accenture —Canberra ACT
- Full-time
- AWS
- Referral program
Technology and Operations Centre Referrals
Accenture —Canberra ACT
- Full-time
- On-the-job training
- Parental leave
Strategic Account Technology Strategist, Defence and Intelligence
Microsoft —Canberra ACT
- Full-time
- Azure
- AI
Cloud Endpoint Solution Engineer
Microsoft —Canberra ACT
- Full-time
- Azure
- Computer Science
- Master's degree
Technical Specialist (D365 CE) ACT
Canon —Canberra ACT
- Azure
- DevOps
- Analysis skills
- Work from home
Solution Designer
Accenture —Canberra ACT
- Full-time
- AWS
- Analysis skills
- APIs
- On-the-job training
- Parental leave
Lead AD Architect
Accenture —Canberra ACT
- Full-time
- Master's degree
- Bachelor's degree
- Parental leave
Principal Cloud Architect - Federal Government
Verizon —Lyneham ACT
- Azure
- Computer Science
- SQL
- Work from home
Genesys Cloud CX Architect
Unisys —Canberra ACT
- Full-time
- Patient monitoring
1d
Client Executive - Government Cyber Workforce Solutions
Thales —Deakin ACT
- Full-time
- Hybrid work
- Recruiting
- In-person
- Parental leave
Lead Cloud Migration Architect
Unisys —Canberra ACT
- Azure
- AWS
- AI
AWS DevOps Engineer
Accenture —Canberra ACT
- Full-time
- Software troubleshooting
- DevOps
- AWS
Cisco & Nokia BNG Engineer / Network Desing Engineer
Showtime Consulting —Canberra ACT
- Management
- No degree
- Communication skills
2d
IT Midrange Database Specialist - APS 6
Australian Taxation Office —Canberra ACT
- $101,142 - $116,131 a year
6d
Cyber Security - Design & Deploy Engineer / Architect
Fujitsu —Barton ACT
- Azure
- Microsoft Office
8d
Defence & Intelligence Technical Leaders – Mission Software Solutions – Canberra & Melbourne
Leidos —Canberra ACT
- Full-time
- AI
- Leadership
- Annual leave
SD-WAN / SASE Architect & Consultant
Accenture —Canberra ACT
- Full-time
- Azure
- AWS
- AI
10d
AWS Cloud Engineer
Accenture —Canberra ACT
- Full-time
- Computer Science
- AWS
- Education

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solution architect jobs near canberra, act

Junior Genesys Cloud CX Architect

Unisys -
Canberra ACT

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Job Details

Full-time
1 day ago

Qualifications

Management
Incident management
Customer service
Communication skills

Full Job Description

What success looks like in this role:

We're looking for a Junior Genesys Cloud CX Architect to support mission-critical contact centre services, providing Level 1 and 2 support across Genesys Cloud CX, telephony, call routing, IVRs, user administration, and platform enhancements. Working alongside senior engineers, you'll resolve incidents, support upgrades and changes, maintain service performance, and contribute to the ongoing improvement of critical customer environments

Providing Level 1 and 2 support for Genesys Cloud CX users and services.
Troubleshooting issues across agents, queues, call routing, telephony, user access, and reporting.
Monitoring incidents, alerts, and service requests to ensure timely resolution.
Managing user administration, licensing, permissions, and contact centre configuration.
Supporting platform upgrades, enhancements, testing, and software deployments.
Assisting with IVR and Architect flow maintenance under senior guidance.
Contributing to incident investigations, root cause analysis, and service improvements.
Maintaining technical documentation, procedures, and knowledge articles.
Collaborating with internal teams, stakeholders, vendors, and support partners.
Participating in on-call and after-hours support when required.

You will be successful in this role if you have:

Basic knowledge of Genesys Cloud CX or contact centre technologies.
Understanding of contact centre operations and customer service environments.
Familiarity with telephony, call routing, and queue management concepts.
Experience with incident and service request management.
Strong troubleshooting and problem-solving skills.
Ability to follow documented procedures and technical guidance.
Strong communication and stakeholder engagement skills.
A genuine desire to learn cloud, telephony, and contact centre technologies.

If you're looking to take the next step in your technology career and grow your expertise in Genesys Cloud and contact centre solutions, we'd love to hear from you.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .

Apply Now

Refine Your Search

solution architect jobs in canberra, act

Junior Genesys Cloud CX Architect

AI LLM Architect

Referrals for AWS

Technology and Operations Centre Referrals

Strategic Account Technology Strategist, Defence and Intelligence

Cloud Endpoint Solution Engineer

Technical Specialist (D365 CE) ACT

Solution Designer

Lead AD Architect

Principal Cloud Architect - Federal Government

Genesys Cloud CX Architect

Client Executive - Government Cyber Workforce Solutions

Lead Cloud Migration Architect

AWS DevOps Engineer

Cisco & Nokia BNG Engineer / Network Desing Engineer

IT Midrange Database Specialist - APS 6

Cyber Security - Design & Deploy Engineer / Architect

Defence & Intelligence Technical Leaders – Mission Software Solutions – Canberra & Melbourne

SD-WAN / SASE Architect & Consultant

AWS Cloud Engineer

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