In-Demand Audio visual Jobs in Parramatta, Nsw

Service Delivery Team Leader – Sydney
Convergint Technologies —Sydney NSW
- Management
- Leadership
- Communication skills
14d
Helpdesk Services Engineer II
BigCommerce —Sydney NSW
- Full-time
- Hybrid work
- Google Suite
- Management
- Customer service
1d
Receptionist
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Health insurance
- Parental leave
Quick Apply
1d
Senior Category Manager - Technology
Big W —Bella Vista NSW
- Full-time
6d
Digital Technology / LED Screen – Sales Executive
ULA Group —Condell Park NSW
- Full-time
- Sales
- Outdoor work
NSW Managed Service Administrator
Pro AV Solutions —Frenchs Forest NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Quick Apply
Receptionist
JLL —Sydney NSW
- Day shift
- Hospitality
- Customer service
- Microsoft Office
- Health insurance
- Parental leave
16h
Assistant Accountant
Universal Music Group —Sydney NSW
- Full-time
- Microsoft Excel
- ERP systems
- Communication skills
Helpdesk Services Engineer II
Commerce —Sydney NSW
- Full-time
- Hybrid work
- Google Suite
- Management
- Customer service
1d
Senior Content Strategist Digital and Social
News Corp —Sydney NSW
- Full-time
- Hybrid work
- AI
- Leadership
- Parental leave
Demand Operations Manager
News Corp —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Software development
- Agile
- Parental leave
Assistant Store Manager | OPSM | Liverpool, NSW
OPSM —Liverpool NSW
- Sales
- Customer service
- Merchandising
- Health insurance
- Employee assistance program
10d
Sales and Business Development Representative
JFK Automation —Sydney NSW
- Sales
- Marketing
- Microsoft Office
tradesmen
Thorntek Electrical —Sydney NSW
- Urgently hiring
- Customer service
- Communication skills
NSW Site Service Manager
Pro AV Solutions —Frenchs Forest NSW
- Full-time
- Hybrid work
- Organisational skills
- Leadership
- Communication skills
Quick Apply
6d
Account Manager
AVI-SPL —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Project Manager
Kayder —Sydney NSW
- AutoCAD
- Communication skills
- Paid training
Senior Design Engineer
AVI-SPL —Sydney NSW
- Full-time
- AutoCAD
- CAD
- Systems design
Staff Software Engineer (one level above Senior) - Video - Content and Discovery
Canva —Sydney NSW
- Full-time
- Hybrid work
- University
- Communication skills
- Parental leave
Quick Apply
NSW Senior Commissioning Engineer
Pro AV Solutions —Sydney NSW
- Full-time
- Hybrid work
- Employee assistance program
Quick Apply
14h

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Service Delivery Team Leader – Sydney

Convergint Technologies -
Sydney NSW

Apply Now

Job Details

14 days ago

Qualifications

Management
CCTV
Security
Leadership
Communication skills

Full Job Description

Convergint is seeking an ambitious and results-driven Customer Service Desk Manager to join our dynamic team in Sydney. This is your chance to become part of a global leader in security, network, and audio-visual solutions.

About Convergint

Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

About the role

The Service Delivery Team Leader is responsible for leading the Service Desk function that schedules and supports service technicians across electronic security projects and maintenance activities. This role ensures customer requests, faults, and preventative maintenance tasks are logged, prioritised, and scheduled efficiently, while maintaining high standards of customer service, compliance, and technician productivity.

Your responsibilities will include:

Service Coordination & Scheduling

Oversee the scheduling of field service technicians to ensure optimal utilisation, minimal downtime, and timely response to customer requests.
Manage job allocation, including preventative maintenance, urgent breakdowns, and project support tasks.
Coordinate with customers, subcontractors, and suppliers to confirm appointment times, access requirements, and service expectations.

Customer Experience

Ensure all customer requests are logged, acknowledged, and responded to in line with agreed SLAs.
Act as the primary escalation point for customers with urgent or unresolved service issues.
Maintain strong communication with clients, providing updates on job status, technician ETAs, and completion reports.

Team Leadership

Lead and mentor the service desk/scheduling team, providing coaching, support, and development opportunities.
Manage workload distribution across the team to ensure consistent coverage during business hours.
Foster a culture of accountability, responsiveness, and continuous improvement.

Performance & Reporting

Track and report on key metrics such as first-time fix rate, technician utilisation, SLA compliance, and customer satisfaction.
Analyse service desk data to identify recurring faults, scheduling bottlenecks, and improvement opportunities.
Work with the Operations Manager and National Service Manager to balance reactive and preventative maintenance workload.

What we’re looking for

Experience in service desk, scheduling, or operations management (electronic security or related industries preferred).
Demonstrated ability to lead a small-to-medium team in a high-volume scheduling environment.
Familiarity with service management software.
Understanding of electronic security systems (CCTV, access control, alarms, intercoms) desirable but not essential.
Strong organisational and scheduling skills, with the ability to manage competing priorities.
Excellent communication skills (both customer-facing and internal).
Analytical thinker with problem-solving and continuous improvement mindset.
Customer-focused with a professional and solutions-oriented approach.

Ready to take your career to the next level?

If you’re a driven and ambitious professional with a passion for account management and a desire to join an industry leader, we want to hear from you! Click on the apply now button to join our vibrant Convergint team and help shape the future of security and workplace technology.

Please note that only shortlisted candidates will be contacted

Job Categories: Customer Service Support

Job Locations: Sydney

Regions: Oceania

Apply Now

Refine Your Search

audio visual jobs in parramatta, nsw

Service Delivery Team Leader – Sydney

Helpdesk Services Engineer II

Receptionist

Senior Category Manager - Technology

Digital Technology / LED Screen – Sales Executive

NSW Managed Service Administrator

Receptionist

Assistant Accountant

Helpdesk Services Engineer II

Senior Content Strategist Digital and Social

Demand Operations Manager

Assistant Store Manager | OPSM | Liverpool, NSW

Sales and Business Development Representative

tradesmen

NSW Site Service Manager

Account Manager

Project Manager

Senior Design Engineer

Staff Software Engineer (one level above Senior) - Video - Content and Discovery

NSW Senior Commissioning Engineer

I want to receive the latest job alert for audio visual in parramatta, nsw

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