In-Demand Banking development program Jobs in Western Australia

Customer Engagement Specialist
Bankwest —Perth WA
- Full-time
- Customer service
- Administrative experience
- Case management
3d
Specialist Process & Assurance
Rio Tinto —Perth WA
- Engineering
- No degree
- Relocation assistance
- Health insurance
4d
EOI | Commercial Professionals | Relocate to Perth, Australia
Webuild —Perth WA
- Engineering
- Administrative experience
- Communication skills
- Relocation assistance
- Parental leave
Manager, Financial Services
Bethanie Group —Perth WA
- Hybrid work
- Financial services
- Leadership
- Communication skills
- Health insurance
- Parental leave
3d
Cluster Finance and Business Support Manager (fulltime) - Holiday Inn Perth City Centre
Holiday Inn —Perth WA
- Full-time
- Microsoft Excel
- Finance
- Budgeting
- Annual leave
- Parental leave
Contracts Administrator
Webuild —Perth WA
- Remote
- Engineering
- Communication skills
- Health insurance
- Parental leave
Superintendent Ops Planning
Rio Tinto —Tom Price WA
- Relocation assistance
- Health insurance
3d
Receptionist - Greencross Vets Bedford
Greencross Vets —Bedford WA
- Full-time
- Customer service
- Administrative experience
- Clinic
- Employee assistance program
- Employee discount
Quick Apply
4d
Customer Engagement Specialist
ANZ Banking Group —Perth WA
- Full-time
5d
Supervisor Pastoral Stations
Rio Tinto —Perth WA
- Management
- Leadership
- Relocation assistance
- Health insurance
3d
Pathology Collector
Healius Corp. —Perth WA
- Blood sampling
- Communication skills
- Paid training
- Health insurance
6d
Technical Solutions Lead
ATCO Gas Australia —Jandakot WA
- Full-time
- Employee stock purchase plan
- Health insurance
9d
SMP Superintendent
Webuild —Kwinana WA
- Construction experience
- Health insurance
- Parental leave
Personal Banker Stirling
Australian Military Bank —Garden Island WA
- Full-time
- On-the-job training
- Parental leave
Supervisor Hydrogeology
Rio Tinto —Perth WA
- Communication skills
- Relocation assistance
- Health insurance
2d
Technical Solutions Lead
ATCO Gas —Perth WA
- Full-time
- Employee stock purchase plan
- Health insurance
Quick Apply
9d
Senior Specialist Water (Contracts & Procurement)
Rio Tinto —Perth WA
- Full-time
- Management
- Presentation skills
- Construction experience
- Health insurance
- Parental leave
12d
EOI | Construction Engineering Professionals | Relocate to Perth, Australia
Webuild —Perth WA
- Construction experience
- Hospital experience
- Relocation assistance
- Parental leave
Technical Services Engineer
ATCO Gas —Jandakot WA
- Full-time
- CAD
- Engineering
- Organisational skills
- Employee stock purchase plan
- Health insurance
Quick Apply
11d
Advisor Occupational Hygiene
Rio Tinto —Perth WA
- Communication skills
- Relocation assistance
- Health insurance
3d

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Customer Engagement Specialist

Bankwest -
Perth WA

Apply Now

Job Details

Full-time
3 days ago

Benefits

Paid volunteer leave

Qualifications

Customer service
Administrative experience
Case management
Communication skills

Full Job Description

A Bit About the Role

Our Community Assistance Line (CAL) & Power of Attorney (POA) Team is looking for Expressions of Interest from passionate, customer-focused colleagues who are looking for their next opportunity.

This permanent role combines supporting customers through the First Nations Customer Assistance Line and Power of Attorney functions. You'll work with customers, representatives, and stakeholders through some of life's most important and often challenging moments, providing guidance, support, and practical solutions with empathy and care.

As part of this role, you'll develop specialist knowledge while making a meaningful difference to customers navigating sensitive situations and complex processes.

This role involves exposure to complex and sensitive issues, including elder abuse, financial abuse, homelessness, and domestic and family violence. Applicants should be comfortable working in emotionally challenging environments and maintaining a customer-first approach in difficult situations.

Your Day-to-Day

Be the warm and engaging voice of the bank for customers contacting CAL and POA.
Receive inbound calls, make outbound calls, and support customers through digital channels.
Resolve customer enquiries at first point of contact wherever possible.
Review, assess, and process Power of Attorney and legal authority documentation.
Support customers and their representatives in understanding POA and legal authority processes.
Manage customer cases and workflows within CPS.
Complete administrative, compliance, and risk-related activities accurately and efficiently.
Support vulnerable customers, including those experiencing elder abuse, financial abuse, domestic and family violence, and homelessness.
Collaborate with internal teams and external stakeholders to achieve positive customer outcomes.
Contribute to the team's vision, values, and culture while adding value to every customer interaction.
Maintain awareness of operational risk, regulatory compliance, and workplace health and safety requirements.

A Bit About You

You'll be someone who:

Is empathetic, customer-focused, and passionate about helping others.
Takes ownership and accountability for delivering positive outcomes.
Has strong attention to detail and enjoys working through complex processes.
Communicates clearly and confidently with customers and stakeholders.
Stays organised and can manage competing priorities effectively.
Thrives in a fast-paced and evolving environment.
Is adaptable and resilient when dealing with sensitive or emotionally challenging situations.
Works well independently and as part of a collaborative team.
Welcomes feedback and is committed to continuous improvement.

We're Interested in Hearing From People With

Proven customer service experience.
Strong computer literacy and the ability to navigate multiple systems.
Excellent verbal and written communication skills.
Strong attention to detail and a high level of accuracy.
The ability to manage administrative and case management tasks effectively.
A proactive risk and compliance mindset.
Experience supporting vulnerable customers, or a genuine interest in working with vulnerable communities.
The ability to build trust and meaningful relationships with customers and stakeholders.

A Bit About Us

We're on a mission to become Australia's favourite digital bank, transforming from our roots as one of Australia's oldest banks into one that meets the needs of today's customers.

Our focus is on delivering intuitive products and experiences that make banking seriously uncomplicated. Our people are our greatest asset, and we foster a culture built on curiosity, collaboration, inclusion, and innovation.

We believe everyone should feel valued, empowered, and supported to do their best work, creating an environment where diverse perspectives and experiences are celebrated.

The Benefits

Flexible working arrangements to support work-life balance.
Opportunities to build specialist skills and grow your career.
Ongoing learning, development, and coaching support.
Annual volunteer leave to support causes that matter to you.
Access to a range of financial, lifestyle, and wellbeing benefits.
Meaningful recognition and reward programs.
The opportunity to make a genuine difference in the lives of customers and communities.

We're committed to building a team that reflects the rich diversity of our customers and communities and to creating an inclusive environment where everyone can thrive.

If you're excited about making a difference and helping customers through important life moments, we'd love to hear from you. Even if you don't meet every requirement, we encourage you to apply.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 07/09/2026

Apply Now

Refine Your Search

banking development program jobs in western australia

Customer Engagement Specialist

Specialist Process & Assurance

EOI | Commercial Professionals | Relocate to Perth, Australia

Manager, Financial Services

Cluster Finance and Business Support Manager (fulltime) - Holiday Inn Perth City Centre

Contracts Administrator

Superintendent Ops Planning

Receptionist - Greencross Vets Bedford

Customer Engagement Specialist

Supervisor Pastoral Stations

Pathology Collector

Technical Solutions Lead

SMP Superintendent

Personal Banker Stirling

Supervisor Hydrogeology

Technical Solutions Lead

Senior Specialist Water (Contracts & Procurement)

EOI | Construction Engineering Professionals | Relocate to Perth, Australia

Technical Services Engineer

Advisor Occupational Hygiene

I want to receive the latest job alert for banking development program in western australia

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