In-Demand Helpdesk support Jobs in Australia

IT Support Officer
Attorney General's Department —Darwin NT
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
4d
IT Support/Helpdesk
Supaglu —Sydney Western Suburbs NSW
- Contract
- Customer service
- Organisational skills
- IT
8d
IT Support Specialist
VALD —Brisbane QLD
- Full-time
- Azure
- Administrative experience
- Communication skills
Quick Apply
10d
Junior IT Support Officer
Flower Power —Erskine Park NSW
- $75,000 - $80,000 a year
- Full-time
- Azure
- Microsoft Office
- University
- Travel reimbursement
Quick Apply
10d
Support Analyst
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Azure
- Management
- SQL
11d
Level 3 Helpdesk Engineer / Project Engineer
Inniti —Homebush NSW
- Full-time
- Azure
- Microsoft Office
- SharePoint
Quick Apply
2d
ICT Customer Support Officer
Melgrand —Thornbury VIC
- $78,000 - $85,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick Apply
8d
IT Service Desk Analyst
Stratco —Gepps Cross SA
- Management
- Communication skills
- Time management
- Employee assistance program
Senior Customer Service Hero
ClassBento —Chatswood NSW
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Google Suite
- Customer service
- Cooking
Quick Apply
IT Support Officer
Workers Lifestyle Group —Blacktown NSW
- Customer service
- No degree
- POS
2d
Technical Support Officer
Colliers —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Level 1 - IT Support Engineer
Gerdy Solutions —Rosehill NSW
- $50,000 - $60,000 a year
- Full-time
- Management
- Administrative experience
- In-person
- Employee discount
Quick Apply
12d
IT Support Officer - Broadbeach, QLD
Ignite —Broadbeach QLD
- Full-time
- Computer Science
- Customer service
- Bachelor's degree
Customer Service Travel Helpdesk
Allianz —Brisbane QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Advanced Care Support Helpdesk Worker
Department of Families, Fairness and Housing —Melbourne VIC
- Full-time
- Recruiting
- Communication skills
12d
IT Support Specialist - ANZ
Arthrex —Sydney NSW
- Computer science
- Management
- Customer service
- Health insurance
9d
Support Analyst
Department of Education —Melbourne City Centre VIC
- Full-time
- Azure
- Management
- SQL
11d
Service Desk Analyst
Fujitsu —Sydney NSW
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
Customer Service Officer
Serco Plc —Murdoch WA
- $35.80 an hour
- Full-time
- Management
- Customer service
- Data entry
8d
Applications Support Analyst
Charter Bridge Consulting —Sydney NSW
- Full-time
- SQL
- SharePoint

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IT Support Officer

Attorney General's Department -
Darwin NT

Apply Now

Job Details

Permanent | Temp to perm | Full-time
4 days ago

Qualifications

Incident management
Customer service
Microsoft Office
Administrative experience
Records management
IT support
SharePoint
Document management systems
Communication skills
Help desk

Full Job Description

Job description
Agency Attorney-General’s Department Work unit Director of Public Prosecutions
Job title IT Support Officer Designation Administrative Officer 4
Job type Full time Duration Ongoing
Salary $79,664 - $90,824 Location Darwin
Position number 51214 RTF 355550 Closing 14/09/2026
Contact Officer Melinda Listing on 08 8935 7500 on [email protected]
About the agency https://justice.nt.gov.au/ | https://dpp.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=355550

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss
this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the
OCPE website.

Primary objective
Provide technical support ensuring systems are reliable for internal and external users and maintain agencywide operational continuity of
IT services. The role works in a helpdesk environment, sets up devices for new joiners, coordinates with NT Government (NTG) and
external IT stakeholders (DCDD, Police IT, courts, defence), and escalates procedural gaps or major and complex system and IT outages
to the Digital Solutions Coordinator for resolution.
Context statement
The DPP operates independently within the Attorney-General’s Department.
Key duties and responsibilities
1. Provide frontline agencywide IT support and troubleshooting for internal staff and external users, responding to help requests

promptly.
2. Configure, provide and deploy user devices (laptops/desktops, tablets), peripherals and user accounts for new starters and maintain

accurate inventory and configuration records in conjunction with the Office Manager.
3. Diagnose, escalate, and coordinate resolution of system outages and high-priority issues in collaboration with the Digital Solutions

Coordinator.
4. Monitor systems and provide timely updates to stakeholders and assist incident management until resolution.
5. Assist with system maintenance tasks as agreed with the Digital Solutions Coordinator.
6. Coordinate with third-party IT providers and external agency IT teams (e.g., NTG IT, DCDD, police IT, digital transformation/court

teams, defence agencies) to resolve cross‑organisational issues.
7. Identify gaps in procedures, recommend technical or process improvements, and escalate upgrade or procurement needs to the Digital

Solutions Coordinator.
8. Assist with agreed system maintenance tasks (patching, basic server/service checks, backups) and user onboarding and offboarding.
Selection criteria
Essential
1. Demonstrated experience in an IT support or helpdesk role with practical troubleshooting of desktops, laptops, tablets (iPad), printers

and common peripherals.
2. Working knowledge of Microsoft Windows and Office 365 productivity suite, familiarity with account administration and common

enterprise applications.
3. Strong customer service and communication skills with the ability to explain technical issues in plain language to non-technical

stakeholders.
4. Demonstrated experience working with digital case management, records management, and document management systems, including

configuration, user support, and content management on intranet platforms.
5. Demonstrated good level of technical literacy with experience using and administering enterprise collaboration and document storage

platforms (for example SharePoint or equivalent).
6. Effective problem-solving and prioritisation skills; ability to perform under pressure during outages and manage multiple stakeholder

expectations.
Desirable
1. Working Knowledge and experience using NT Government systems, including Resolve and Axon.
2. Qualifications in IT, computer science or related fields.
Further information
The successful applicant will be required to undergo a criminal history check including a Fingerprint scan and Name Check. A criminal
history check will not exclude an applicant from this position unless it is a relevant criminal history. Pre-employment form is to be submitted
with your online application, to support the selection panel in assessing your application.

Apply Now

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helpdesk support jobs in australia

IT Support Officer

IT Support/Helpdesk

IT Support Specialist

Junior IT Support Officer

Support Analyst

Level 3 Helpdesk Engineer / Project Engineer

ICT Customer Support Officer

IT Service Desk Analyst

Senior Customer Service Hero

IT Support Officer

Technical Support Officer

Level 1 - IT Support Engineer

IT Support Officer - Broadbeach, QLD

Customer Service Travel Helpdesk

Advanced Care Support Helpdesk Worker

IT Support Specialist - ANZ

Support Analyst

Service Desk Analyst

Customer Service Officer

Applications Support Analyst

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