In-Demand Assurance analyst Jobs in Parramatta, Nsw

1st Line Support Analyst
Quartix —Newtown NSW
- Monday to Friday
- Remote
- Salesforce
- Organisational skills
- Health insurance
- Annual leave
14h
Senior Testing Analyst
Sydney Metro —Sydney NSW
- $163,145 - $182,721 a year
- Full-time
6d
Sustainability Analyst
Heidelberg Materials —Parramatta NSW
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
- Parental leave
- Employee assistance program
1d
Business Insights Analyst
NSW Rural Fire Service —Sydney Olympic Park NSW
- $104,323 - $115,110 a year
- Temporary
- Hybrid work
- Supervising experience
- Recruiting
- Annual leave
9d
Configuration Data Analyst
AMP Limited —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Administrative experience
- AWS
- Work from home
- Employee assistance program
9d
Senior Financial Reporting Risk Management & Compliance Analyst
Transport For NSW —Macquarie Park NSW
- $141,678 - $158,677 a year
- Full-time
1d
Clinical Development Analyst - Computer Assisted Coding
Solventum —North Ryde NSW
- Full-time
- Anatomy knowledge
- Computer skills
- AI
Senior Analyst | Banking and Financial Services
Macquarie Group Limited —Sydney NSW
- Full-time
- Remote
- Financial services
- AI
- Communication skills
- Annual leave
- Work from home
10d
Senior Risk Analyst
TMGM —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Financial services
Quick Apply
Assurance Analyst
Connective Broker Services Pty Ltd —Sydney NSW
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
Quick Apply
7d
Senior Consultant - Technology Strategy and Transformation - Financial Services
EY —Sydney NSW
- Recruiting
- Organisational skills
- Parental leave
Commercial Property Analyst
Domain Group —Pyrmont NSW
- Microsoft Excel
- Research
- Finance
6d
Technology and Operations Centre Referrals
Accenture —Sydney NSW
- Full-time
- On-the-job training
- Parental leave
Cyber Security Analyst
On The Line Australia —Sydney NSW
- Full-time
- Salesforce
- Analysis skills
- Communication skills
- Parental leave
- Employee assistance program
3d
Senior Analyst | Internal Audit & Controls Advisory | Sydney
Deloitte —Sydney NSW
- Communication skills
- Parental leave
Senior Analyst Cyber Security
Sydney Metro —Sydney NSW
- $141,678 - $158,677 a year
- Full-time
10d
Senior Analyst | External Audit, Listed | Sydney
Deloitte —Sydney NSW
- Bachelor's degree
- Business
- Leadership
- Parental leave
- Employee discount
Senior Technical Project Manager
NASDAQ —Sydney NSW
- Full-time
- Management
- Scripting
- Agile
- Employee stock purchase plan
- Health insurance
Senior Analyst | External Audit - Financial Services | Sydney
Deloitte —Sydney NSW
- Bachelor's degree
- Financial services
- Business
- Parental leave
- Employee discount
Senior IT Cyber Governance, Risk and Compliance Analyst
Reserve Bank of Australia —Sydney NSW
- Full-time
- Hybrid work
13d

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1st Line Support Analyst

Quartix -
Newtown NSW

Apply Now

Job Details

14 hours ago

Benefits

Health insurance
Annual leave
Parental leave
Employee assistance program
Gym membership
Maternity leave
Paid sick leave
On-site parking

Qualifications

Salesforce
Organisational skills

Full Job Description

Based in Newtown Headquarters, Monday to Friday 8:30am until 17:00pm

We are looking for a Customer Support Analyst to provide the highest standard of technical and customer support to our UK customers.

As the first point of contact for new and existing customers, you will deliver expert, customer-focused support through Salesforce case management, live chat, telephone, and email. You will be responsible for triaging, investigating, and resolving product-related queries, escalating more complex issues to 2nd Line Support where appropriate.

The role focuses on delivering timely responses, maintaining accurate case records, and ensuring high standards of customer service.

Key responsibilities

Act as the first point of contact for new and existing UK customers.
Provide technical support via Salesforce case management, live chat, telephone, and email.
Investigate, diagnose, and resolve customer queries across all Quartix products and features.
Manage a high volume of support cases, ensuring timely updates and resolutions.
Maintain accurate customer records and case updates within Salesforce.
Process customer system changes using Fleet Tracking and internal databases.
Deliver customer training and support on Fleet Tracking features.
Escalate complex technical issues to 2nd Line Support where required.
Build and maintain positive relationships with customers, installers, and internal departments.
Monitor recurring support issues and identify opportunities for process improvement.
Arrange engineer service calls where issues cannot be resolved remotely.
Support colleagues with additional tasks and training as required.

What we’re looking for

We’re looking for someone who is organised, detail-oriented, and able to deliver a high standard of technical and customer support in a busy environment.

The successful candidate will have:

Excellent attention to detail, with the ability to accurately investigate, process, and record customer information.
Strong logical processing and problem-solving skills to help diagnose and resolve customer queries.
The ability to multitask effectively and manage competing priorities throughout the day.
Confidence managing a high volume of support cases while ensuring timely updates and resolutions.
Good organisational skills and the ability to manage your own workload effectively.
The ability to work independently using your own initiative, as well as collaboratively as part of a wider team.
A professional and customer-focused approach, with a commitment to providing a high standard of support.

Don’t meet every requirement? We’d still love to hear from you. If you don’t tick every box but believe you have the skills and potential to succeed in the role, we encourage you to apply.

Your Rewards and Savings

Competitive salary (and bonuses for certain roles)
5% employer contribution to company pension through Royal London
33 days holiday (25 days annual leave plus 8 bank holidays FTE)
Opportunity to buy or sell annual leave (up to 5 days FTE)
Free onsite parking
Discounts on big brands and gym memberships

Your Health and Wellbeing

Employer-paid cash health plan
Paid sick pay
Employee Assistance Programme (EAP)
Online GP 24/7 via Telephone or Email
Free eye tests and prescription glasses (for VDU use)
Cycle to Work scheme
Free onsite tea, coffee, chilled filtered water, biscuits and fresh fruit

Your Friends and Family

2x Salary life assurance cover
Enhanced maternity and paternity leave
Staff Social Events
Refer-a-Friend scheme

Your Career and Professional Development

Regular training and development
We are dedicated to promoting from within, wherever possible
Long service awards
Opportunity to work as part of a great team, dedicated to customer service excellence

Interested in this role?

To register your interest, please attach your CV and cover letter.

Please note that you must have the right to work in the region that this job is listed in.

Apply Now

Refine Your Search

assurance analyst jobs in parramatta, nsw

1st Line Support Analyst

Senior Testing Analyst

Sustainability Analyst

Business Insights Analyst

Configuration Data Analyst

Senior Financial Reporting Risk Management & Compliance Analyst

Clinical Development Analyst - Computer Assisted Coding

Senior Analyst | Banking and Financial Services

Senior Risk Analyst

Assurance Analyst

Senior Consultant - Technology Strategy and Transformation - Financial Services

Commercial Property Analyst

Technology and Operations Centre Referrals

Cyber Security Analyst

Senior Analyst | Internal Audit & Controls Advisory | Sydney

Senior Analyst Cyber Security

Senior Analyst | External Audit, Listed | Sydney

Senior Technical Project Manager

Senior Analyst | External Audit - Financial Services | Sydney

Senior IT Cyber Governance, Risk and Compliance Analyst

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