Role title: Intake and Engagement Officer
Role type: Permanent, full time
Role grade: Counsellor, Level 1 (Year 1-4)
Shift details: Full-time position working across Monday to Saturday
Department and location: GambleAware South Eastern, St Vincent’s Public Hospital, Sydney
Salary: $79,419.00 to $92,801.00 + Super + Salary Packaging
Welcome to St Vincent’s Hospital Sydney
Join a team built on a proud legacy of world-class care, true compassion, and deep community roots.
Founded by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat. As Sydney’s premier and iconic inner-city public hospital, we serve the entire population, providing world-class care to all people, including the most vulnerable in our community. Across our renowned precinct, we feature cutting-edge programs and surgery infrastructure, fostering clinical excellence and professional growth.
Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep.
Read on to explore this exciting role and the fantastic perks waiting for you here.
About the role
Be the first point of contact for GambleAware South Eastern Sydney, conducting intake, triage and assessment, developing care plans and delivering brief counselling interventions to identify and respond to client treatment needs
Coordinate client case allocation, referrals and appropriate support for people affected by gambling, including emergency care where required
Deliver brief therapeutic telephone interventions using motivational interviewing and cognitive behavioural therapy principles, while managing and de-escalating callers who may be distressed, frustrated or in crisis
Liaise with GambleAware services and the Office of Responsible Gambling to support service coordination, including participation in the region-wide intake meeting and the direct booking system
Maintain accurate client records, statistics and routine outcome measures, while managing competing priorities autonomously and participating in supervision, professional development, education and training as required
Participate in community engagement and outreach or educational activities as required
About you
Relevant tertiary qualification in counselling or behavioural science, with eligibility for membership of the relevant professional association
Demonstrated experience in intake, screening and bio-psychosocial assessments, with the ability to identify client needs and support access to appropriate services
Experience delivering brief therapeutic interventions, counselling services and treatment plans
Experience working with addiction, mental health or problem behaviours, with the ability to work effectively in a multidisciplinary environment and autonomously with minimal supervision
Demonstrated computer literacy across word processing, spreadsheets, databases, email and electronic clinical information systems
What we can offer you
Exceptional Rewards: Competitive pay and not-for-profit salary packaging to maximise your income
World-Class: Be part of a renowned precinct alongside the Garvan & Victor Chang institutes
Excellence: Premier heart/lung transplant program, advanced robotics, & pioneering HIV/AIDS initiatives
Cutting-Edge Oncology: Deliver advanced cancer care and trials at the renowned Kinghorn Cancer Centre
Community: Support vital programs for First Nations, homelessness, mental health, & drug and alcohol care
Professional Advancement: Accelerate your career with study leave and Curran Foundation scholarships
Health & Wellbeing: Fitness Passport, discounted private health, & cultural recognitions and celebrations
Coming from NSW Health?: Smooth transfer of your qualifying service and leave entitlements
Sponsorship / work rights for Australia
Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.
Equal opportunity
We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.
As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.
How to apply
The closing date for applications is 4th September 2026.
Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with each of the things listed in the About You section of this job advert.
Respectfully, this role is not open to recruitment agencies.
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]
