In-Demand Customer service representative Jobs in Rivervale, Wa

Customer Care Specialist
Epiroc —Perth WA
- On call
- CRM software
- Customer service
- ERP systems
- Parental leave
Customer Service Officer North Fremantle
Qube —North Fremantle WA
- Full-time
- Communication skills
- Employee assistance program
Guest Service Agent
Accor Apartments & Realty —Crawley WA
- Part-time
- Hospitality
- Front desk
- Communication skills
Customer Sales & Service - Repco Osborne Park - Casual
Repco —Osborne Park WA
Quick Apply
Customer Service Agent
Heidelberg Materials —Perth WA
- Full-time
- Construction experience
- Annual leave
- Parental leave
Customer Sales & Service - Repco Wangara - Casual
Repco —Wangara WA
Quick Apply
Member Support Consultant
Goodlife Health Clubs —Perth WA
- $65,000 a year
- Full-time
- First Aid Certification
- Gym membership
Customer Service Coordinator - HospEquip (Fixed Term Contract)
Device Technologies Australia —Perth WA
- Full-time
- CRM software
- Management
- Customer service
Ocean Freight Customer Service Representative
Toll Group —Perth WA
- Full-time
- Management
- Customer service
- Microsoft Office
Reddy Express Middle Swan - Customer Service Representative
Reddy Express - OTR Group —Middle Swan WA
- Part-time
3d
Customer Service
Certex Lifting —Bibra Lake WA
- Full-time
- Sales
- Customer service
- Communication skills
Customer Sales & Service - Repco Midland - Casual
Repco —Midland WA
Quick Apply
6d
Reddy Express Middle Swan - Customer Service Representative
OTR —Middle Swan WA
- Weekend availability
- Customer service
3d
Member Services Consultant
Royal Automobile Club of WA —West Perth WA
- Full-time
- Sales
- Customer service
Member Services - Morley & Alexander Heights
Viva Leisure Group —Perth WA
- CPR Certification
- Sales
- Customer service
- Parental leave
- Gym membership
Telstra Retail: Full Time Customer Service & Sales Consultant ARMADALE
Telstra —Armadale WA
- $71,330 a year
- Full-time
- Microsoft Excel
- Sales
- Communication skills
- Parental leave
11d
Customer Sales & Service - Repco Forrestdale - Casual
Repco —Forrestdale WA
Quick Apply
7d
Customer Sales & Service - Repco Cannington - Full Time
Repco —Cannington WA
- Full-time
- Parental leave
- Employee assistance program
Quick Apply
3d
Customer Service and Optical Assistant - Karrinyup
Oscar Wylee —Karrinyup WA
- Weekend availability
- Sales
- Communication skills
Quick Apply
10d
Telstra Retail: Full Time Customer Service & Sales Consultant ARMADALE
Telstra Business Technology Centre Perth South —Armadale WA
- $71,330 a year
- Full-time
- Microsoft Excel
- Sales
- Communication skills
- Parental leave
11d

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Customer Care Specialist

Epiroc -
Perth WA

Apply Now

Job Details

Benefits

Parental leave
E-learning courses provided

Qualifications

CRM software
Forklift Licence
Customer service
Supply chain
ERP systems
Forklift
E-commerce
Warehouse experience
Communication skills

Full Job Description

We are seeking a proactive and customer-focused Customer Care Specialist to join our team.

In this role, you will act as the primary point of contact for customer requests, ensuring accurate and timely processing of quotes and orders while delivering exceptional customer experience. Working collaboratively across Sales, Supply Chain, Finance, and Product teams, you will help drive a seamless quote-to-order process and build strong, long-term customer relationships.

This opportunity offers flexible location options and can be based in Mackay, Adelaide, Orange or Perth.

About the Role:

This role operates within an account-based customer model and may involve responsibilities across a range of customer engagement areas, including:

Supporting strategic and high-value customers alongside Sales Account Owners, Key Account Managers, and Business Development Managers
Managing customer interactions and orders across a shared customer portfolio
Deliver hands-on customer support while assisting with warehouse operations, forklift activities, goods handling, and maintaining a strong commitment to workplace safety and compliance
Acting as a key user of E-Commerce, CRM, and ERP systems as business processes continue to evolve.

Key Responsibilities:

Order Processing & Coordination

Prepare quotations and validate customer purchase orders for accuracy and completeness
Process manual and EDI orders for parts and capital equipment
Ensure timely and accurate order entry and order management

Customer Service & Communication

Deliver professional customer support via phone, email, and online channels
Respond promptly to pricing and availability enquiries
Confirm order details and maintain clear communication throughout the order lifecycle
Coordinate backorders and expedite overdue parts where required
Participate in after-hours on-call support as needed

Operational Support

Coordinate order changes, cancellations, returns, and customer credits
Monitor delivery schedules and proactively address delays
Support warehouse and on-site operational activities where required

Collaboration & Stakeholder Engagement

Work closely with Sales, Product Management, Supply Chain, and Finance teams
Support escalation management and align customer requirements with internal processes
Assist with reporting and provide market or competitor feedback
Support regional teams and travel to branch locations when operational coverage is required

Safety & Compliance

Adhere to all OH&S and SHEQ policies and procedures
Promote and contribute to a strong safety-first culture

About You

To succeed in this role, you will ideally possess:

Strong customer service and communication skills
Excellent attention to detail and organisational abilities
Experience in order processing, customer support, or supply chain coordination
The ability to manage competing priorities in a fast-paced environment
Strong teamwork and stakeholder engagement skills
Experience using CRM, ERP, or E-Commerce systems (preferred)
Forklift licence or warehouse experience (advantageous for on-site roles)

What We Offer

Competitive remuneration package
Generous paid parental leave for all parents
Above-NES long service leave benefits
Years of service recognition awards
Company-paid Income Protection insurance
Support of a global company with unlimited career and mobility opportunities
A huge array of training opportunities including internal product training, access to e-learning and education assistance to study externally
Opportunity to be part of a values-driven company, committed to your professional development

If you are passionate about delivering outstanding customer service and enjoy working in a collaborative and fast-paced environment, we would love to hear from you.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com

Apply Now

Refine Your Search

customer service representative jobs in rivervale, wa

Customer Care Specialist

Customer Service Officer North Fremantle

Guest Service Agent

Customer Sales & Service - Repco Osborne Park - Casual

Customer Service Agent

Customer Sales & Service - Repco Wangara - Casual

Member Support Consultant

Customer Service Coordinator - HospEquip (Fixed Term Contract)

Ocean Freight Customer Service Representative

Reddy Express Middle Swan - Customer Service Representative

Customer Service

Customer Sales & Service - Repco Midland - Casual

Reddy Express Middle Swan - Customer Service Representative

Member Services Consultant

Member Services - Morley & Alexander Heights

Telstra Retail: Full Time Customer Service & Sales Consultant ARMADALE

Customer Sales & Service - Repco Forrestdale - Casual

Customer Sales & Service - Repco Cannington - Full Time

Customer Service and Optical Assistant - Karrinyup

Telstra Retail: Full Time Customer Service & Sales Consultant ARMADALE

I want to receive the latest job alert for customer service representative in rivervale, wa

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