In-Demand Senior manager digital risk risk consulting Jobs in Parramatta, Nsw

Principal Customer Success Manager
OpenText —North Sydney NSW
- Management
- Bachelor's degree
- No degree
12h
Director - Presales Enterprise Architect (Data/AI and Applications)
NTT DATA —Sydney NSW
- Full-time
- Azure
- Computer Science
- Sales
Technical Director – Environment and Planning
AECOM —Sydney NSW
- Full-time
- Hybrid work
Principal Environmental Scientist – Contaminated Land - Relocate to Darwin
AECOM —Sydney NSW
- Full-time
- Hybrid work
- Budgeting
- Communication skills
- Relocation assistance
9d
Principal Civil Engineer - Infrastructure Design & Delivery - Relocate to Adelaide
AECOM —Sydney NSW
- Full-time
- Hybrid work
- AutoCAD
- Civil engineering
- Relocation assistance
Principal Civil Engineer, Infrastructure Design & Delivery
AECOM —Sydney NSW
- Full-time
- Hybrid work
- AutoCAD
- Civil engineering
Senior Client Consulting Manager - Visa Consulting & Analytics (VCA) - Sydney or Melbourne
Visa AP (Australia) Pty Ltd —Sydney NSW
- Full-time
- Management
- Research
- Business development
Quick Apply
Senior Manager, Enterprise Transformation & AI Strategy (North Sydney)
Coca-Cola Europacific Partners —Sydney NSW
- Full-time
- AI
- Analytics
5d
Advisory & Consulting Manager, Risk & Audit
Diligent Corporation —Sydney NSW
- Hybrid work
- Management
- In-person
- AI
- Annual leave
Quick Apply
6d
Senior Implementation Consultant - KYC & Identity (4042)
GBG —Sydney NSW
- Full-time
- Hybrid work
- Research
- Analysis skills
- Organisational skills
Quick Apply
5d
HashiCorp Vault Product Owner
Showtime Consulting —Sydney NSW
- Full-time
- Azure
- DevOps
- AWS
Quick Apply
1d
Consultant
Analytic Partners —Sydney NSW
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
Quick Apply
1d
Environment Professionals – Relocate to Perth!
AECOM —Sydney NSW
- Full-time
- Hybrid work
- Business development
- Leadership
- Communication skills
- Relocation assistance
2d
Sales Director- Insurance
Infosys —Sydney NSW
- Financial services
- AI
5d
Analytics Director
Jellyfish —Sydney NSW
- Full-time
- Hybrid work
- SQL
- Presentation skills
- AI
- Annual leave
18h
Mgr, Key Accounts
Royal Caribbean Group —North Sydney NSW
- Management
- Sales
- Salesforce
1d
Associate Director, Drainage - Relocate to Perth!
AECOM —Sydney NSW
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Relocation assistance
6d

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Principal Customer Success Manager
OpenText —North Sydney NSW
WHAT YOU NEED TO SUCCEED: •Bachelor’s degree in a technical or business discipline, or equivalent•Professional Experience of 5+ years in customer ownership…
12h
Business Process Consultants - Six Sigma
NCS Australia —Sydney NSW
Telecommunications or large-scale customer/channel environments (contact centre, retail, digital, sales & service).
Quick Apply

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Principal Customer Success Manager

OpenText -
North Sydney NSW

Apply Now

Job Details

12 hours ago

Qualifications

ITIL Certification
Programme management
Management
Incident management
Bachelor's degree
ITIL
Problem management
AI
Business

Full Job Description

OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Job Location: Sydney or Perth

OPENTEXT – Information reimaginedAt OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. OpenText
YOUR IMPACT: You are the overall relationship owner to OpenText Managed Services accounts. The CSM is a trusted advisor and partner that understands the customer's business and strategy as it relates to their OT product portfolio.The CSM ensures operational health, customer satisfaction and ensures that the customer is receiving the maximum ROI of their OpenText investment.
WHAT THE ROLE OFFERS: Customer Management: •Overseeing overall success management of the customer which includes weekly status calls, monthly SLA reporting, site visits and business reviews, issue tracking, cross-functional communication with other OT teams (i.e., support, sales, product management, etc.).•Provide customers and internal management with regular reports and status updates, including timelines, milestones, risks, issues, decision and overall status.•Drive Adoption and Success planning, define customer value and manage the account growth is a key part of this role. Strategic Planning: •Ability to run in person Customer Success Workshops, Design Thinking workshops and accurately documenting the outcomes.•Ability to elicit and document customer business vision, short and long-terms goals and business objectives, and success metrics into a Customer Success Plan and establish a Success program governance model to track outcomes.•Strategically manage customers, delight and exceed customer expectations and proactively nurture customer to be referenceable.•Own the customer Journey and drive value, growth and the expansion of OpenText footprint through increasing adoption, utilisation and customer satisfaction.Escalation Management: •Facilitate communication between various teams when needed to restore customer wellness and stability.•Provides expert incident and problem management for high impact and critical customer issues and ensures root-cause analysis is conducted, and a corrective action plan is followed through with any learning applied for future benefit.•Proactively Manage the customer’s cloud service to prevent escalations or missing service levels.
WHAT YOU NEED TO SUCCEED: •Bachelor’s degree in a technical or business discipline, or equivalent•Professional Experience of 5+ years in customer ownership roles such as customer success, consulting& program management in a SaaS Content Management and/or Customer Communication Management managed solutions)•Strong client focus – ability to operate at a senior level and represent OpenText in front of customer executives.•Excel at building long-term internal and external relationships on various levels of stakeholders, great interpersonal skills, and emotional intelligence. Confidence to converse with senior decision-makers. Ability to educate and reframe customer thinking, via a mix of data and wider insights, to ensure a successful outcome.•Be familiar with Customer Success metrics& their interpretation.•AI savvy who’s able to drive change towards AI based tools and able to apply AI in the workplace. AI Knowledge, Studies, know-How or Experience will be given preference.•ITIL, Project and Program Management Certifications are preferred.•Willingness to travel as needed (up to 25%)

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Apply Now

Refine Your Search

senior manager digital risk risk consulting jobs in parramatta, nsw

Principal Customer Success Manager

Director - Presales Enterprise Architect (Data/AI and Applications)

Technical Director – Environment and Planning

Principal Environmental Scientist – Contaminated Land - Relocate to Darwin

Principal Civil Engineer - Infrastructure Design & Delivery - Relocate to Adelaide

Principal Civil Engineer, Infrastructure Design & Delivery

Senior Client Consulting Manager - Visa Consulting & Analytics (VCA) - Sydney or Melbourne

Senior Manager, Enterprise Transformation & AI Strategy (North Sydney)

Advisory & Consulting Manager, Risk & Audit

Senior Implementation Consultant - KYC & Identity (4042)

HashiCorp Vault Product Owner

Consultant

Environment Professionals – Relocate to Perth!

Sales Director- Insurance

Analytics Director

Mgr, Key Accounts

Associate Director, Drainage - Relocate to Perth!

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