At Tennis Australia, we're creating a more playful world through tennis, for everyone. From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.
We're a team of imaginative and passionate people who believe in the power of sport to make a difference.
Want your chance to make a mark on a world-class, record-breaking event? We are hiring for a talented Retail Operations Coordinator to join our Australian Open Retail team to deliver the Australian Open 2027. This is a full-time fixed-term contract based at Tennis HQ, supporting the planning, delivery and operation of the official Australian Open merchandise stores.
As this is a seasonal role, we require full availability and flexibility across the summer months, December to February. If you're ready to help us serve up real impact, we'd love to hear from you.
We're committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds.
About the role
Reporting to the Retail Manager, you'll support the planning, coordination and execution of retail operations across the Australian Open retail outlets, helping deliver store readiness, operational excellence and outstanding customer experiences throughout the tournament.
In this role you will be responsible for:
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Coordinating the bump-in, setup and merchandising of AO retail stores across Melbourne Park, ensuring stores are ready to open on schedule.
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Leading retail operational planning, including workforce coordination, equipment allocation, logistics, security and cleaning requirements.
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Managing operational equipment, supporting POS setup and testing, and ensuring stores maintain best-in-class operational standards throughout the tournament.
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Working closely with retail supervisors, logistics teams, external agencies and key stakeholders to resolve operational issues and drive successful outcomes.
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Producing operational communications, end-of-day reporting and post-event evaluations while supporting post-tournament stocktake and inventory activities.
About you
To be successful in this role you will:
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Have experience delivering retail operations, activations or event operations within a multi-site retail, major event or fast-paced environment.
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Demonstrate strong project coordination skills, with the ability to manage competing priorities, timelines and budgets with accuracy.
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Be a highly organised problem solver with exceptional attention to detail and the ability to thrive under pressure.
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Possess excellent relationship-building and communication skills, enabling you to work effectively with a diverse range of stakeholders
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Have strong computer skills, including experience using Microsoft Office, and ideally experience in large-scale retail or event environments.
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Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia.
What's to love?
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Career development with a range of formal education and on-the-job training opportunities
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Tickets to the Australian Open
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Health and wellbeing benefits, including access to CorePlus Pilates and other wellbeing initiatives
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Onsite gym, tennis facilities and free onsite car parking
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A range of discounts from our sponsorship partners To Apply
If you think you're up to the challenge, we'd love to hear from you! Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered. You must hold (or be willing to obtain) a current Police Check and Working with Children Check.
If you need assistance or adjustments to fully participate in the application process, please contact [email protected].
Applications close on 08/09/2026, however we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.
Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child safety.
We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.
Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.
We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities.
