In-Demand Desktop support Jobs in Docklands, Vic

Customer Service Agent
Probe CX —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Communication skills
- Paid training
9d
End User Compute (EUC)
Capgemini —Melbourne VIC
- Hybrid work
13d
Casual IoT Support Technician (Extra Low Voltage)
Heatherbrae Shortbreads Pty Ltd —Thomastown VIC
- $40 - $60 an hour
- Call employer
- Schematics
- Databases
- In-person
Quick Apply
Regional IT Analyst
Aggreko —Braeside VIC
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Health insurance
Team Leader Estimating
Auto & General Holdings —Sunshine VIC
- Team management
- Organisational skills
- Communication skills
- Parental leave
- Employee discount
Quick Apply
Home Assessing Manager
Auto & General Holdings —Sunshine VIC
- Communication skills
- Parental leave
- Employee discount
Quick Apply
Learning And Development Coordinator
The GEO Group Australia Pty Ltd —Ravenhall VIC
- $118,000 - $121,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- First Aid Certification
- Free parking
- Employee assistance program
2d
Wanted: Yoda Of Content Creation (Long-Form Video Editor)
King Kong —South Yarra VIC
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Work from home
Quick Apply
Contact Centre Trainer
Lite n’ Easy —Melbourne VIC
- Full-time
- Microsoft Office
- Computer skills
- Communication skills
- Employee assistance program
- Gym membership
Quick Apply
10d
eCommerce Specialist
BOUNCE —Glen Iris VIC
- Full-time
- Vital signs
- AI
- Communication skills
- Free parking
- Commuter assistance
Quick Apply
5d
Senior Workplace Engineer
Link Group —Docklands VIC
- On call
- Management
- Communication skills
Technical Field Engineer (VIC)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- No degree
- Nursing
Product Support Technician (Tactics & Coaching)
Catapult Sports —Melbourne VIC
- Weekend availability
- Computer science
- Computer Science
- Salesforce
Quick Apply
13d
WHS Consultant
Citation Group —Melbourne VIC
- Full-time
- Hybrid work
- Management
- No degree
- Communication skills
- Parental leave
13d
IT Service & Project Manager
AMES Australia —Melbourne VIC
- $111,370 a year
- Full-time
- Management
- Computer Science
- Customer service
- Employee assistance program
- Employee discount
10d
Deskside Services Regional Manager
Epiq Systems, Inc. —Melbourne VIC
- Full-time
- Azure
- Computer Science
- Office
Site Support Senior Technician
Computershare —Melbourne VIC
- Full-time
- Azure
- Microsoft Office
- Analysis skills
- Employee stock purchase plan
Head of Omnichannel Transformation
Link Group —Docklands VIC
- CRM software
- Analysis skills
- Financial services
- Parental leave
- Employee assistance program
QA Engineer (Frontend, Mobile, Java) - Trading
Binance —Melbourne VIC
- Full-time
- Remote
- Bilingual
- AI
- SDLC
Quick Apply
Senior IT Analyst - Systems
Crown Resorts —Melbourne VIC
- Full-time
12d

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Customer Service Agent

Probe CX -
Melbourne VIC

Apply Now

Job Details

Full-time
9 days ago

Benefits

Paid training
Group activities

Qualifications

Microsoft Excel
Customer service
Communication skills

Full Job Description

Are you an agile multi-tasker with a passion for delivering exceptional customer experiences? We are looking for several dedicated individuals to join our team in Melbourne as a Customer Service Agent. In this fast-paced position, you will serve as a vital, empathetic voice for customers of renowned Australian Bank - resolving account queries live on our desktop systems and protecting their accounts when security matters arise.

Key Details

Full-time (38 hours per week), working 5 days per week across a 7-day operation between 8am to 8pm.
- Roster Parameters: Full availability required across a 7-day operational window between 8:00 AM and 8:00 PM. (Rosters are fixed once assigned but subject to client demand, with a minimum of 2 weeks' notice provided for any shift adjustments).
Melbourne CBD (Latrobe Street), conveniently located a 5-minute walk from Flagstaff Station
Starting 28th September 2026.
Fixed Term Contract Ending: 27th September 2026 with possibility to extend
The Training & Hybrid Blueprint:
- Day 1: Attend on-site at our La Trobe Street office to collect your secure corporate laptop hardware assets.
- Days 2–10: Complete 9 days of comprehensive, fully paid training delivered completely remotely (Monday to Friday, between 9:00 AM to 5:30 PM).
- Go-Live Week: Complete your first week of live phone production on-site in the office with dedicated floor walkers and support , before graduating to a flexible hybrid work-from-home schedule.
Australian based role.

The Role

As a Customer Service Agent, your primary objective is to deliver world-class service on all inbound and select outbound calls. You will efficiently handle crucial card security tasks (stopping/reissuing lost/stolen cards and processing unauthorised transaction disputes) alongside essential account maintenance duties, such as arranging payments, updating details, issuing statements, and changing PINs. Providing accurate, timely responses with respect and empathy is paramount, as you document all interactions and strive for excellent customer satisfaction on every call.

Key Responsibilities:

Comprehensive Account Management: Handle general everyday banking inquiries, including checking account balances, processing statements, managing account fees, updating contact details, and resetting digital passwords.
Card Critical & Dispute Resolution: Act quickly on card security queues to stop and reissue lost or stolen cards, lodge formal disputes for unauthorized transactions, and educate customers on their account rights
Live System Documentation: Navigate multiple software windows simultaneously (including telephony, customer databases, and scheduling platforms) to accurately capture and log interaction notes live with zero after-call wrap-up time.
Process Adherence: Ensure "first-time correctness" by applying correct processes and completing required checks.
Adherence & Quality Compliance: Follow all established banking policies, privacy guidelines, and performance metrics (such as NPS, compliance, and transfer rates) to ensure first-time correctness.
Collaboration: Work with Team Leaders and support functions like QA and Training to improve customer outcomes.

What you’ll bring

Valued Backgrounds: Previous customer service experience in Contact Centres, Banking, Finance, Insurance, Utilities, or corporate environments is highly valued.
Technical Agility: Strong computer literacy with the ability to type accurately while actively listening and navigating across multiple digital tabs.
Resilience & Focus: The stamina to thrive in a high-volume, 99% call occupancy environment where phone interactions are back-to-back throughout the day.
Communication Excellence: Proficient verbal and written communication skills with a focus on active listening and building rapid rapport.
Holiday Availability: Full commitment to the contract duration through December 31st, 2026. Due to the critical nature of the seasonal holiday surge, extended leave blocks cannot be accommodated, and availability to work rostered public holidays at a premium pay rate is required.
Ability to take coaching feedback and apply it consistently to improve performance.

Why Join Us?

Elite Performance Rewards: Excel on your campaign metrics and compete for our massive monthly center prizes! The top three performing agents each month take home an extra $700 (1st Place), $600 (2nd Place), and $500 (3rd Place) in net cash value!
Full Wellbeing Benefits: Access our comprehensive, unlimited mental health and well-being platform (Sonder) to empower your personal and professional balance.
Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands
Participate in fun group activities like Pizza/takeout days, Office Pyjama days, celebrate holidays/festivals in the office with food and games.
Respectful, inclusive, and ethical workplace culture that values integrity and honesty.

About Probe CX

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

Apply Now

Refine Your Search

desktop support jobs in docklands, vic

Customer Service Agent

End User Compute (EUC)

Casual IoT Support Technician (Extra Low Voltage)

Regional IT Analyst

Team Leader Estimating

Home Assessing Manager

Learning And Development Coordinator

Wanted: Yoda Of Content Creation (Long-Form Video Editor)

Contact Centre Trainer

eCommerce Specialist

Senior Workplace Engineer

Technical Field Engineer (VIC)

Product Support Technician (Tactics & Coaching)

WHS Consultant

IT Service & Project Manager

Deskside Services Regional Manager

Site Support Senior Technician

Head of Omnichannel Transformation

QA Engineer (Frontend, Mobile, Java) - Trading

Senior IT Analyst - Systems

I want to receive the latest job alert for desktop support in docklands, vic

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