In-Demand Incident & problem specialist Jobs in Parramatta, Nsw

Technical Support Officer
Department of Customer Service —Sydney Western Suburbs NSW
- $99,938 - $113,579 a year
- Full-time
- Hybrid work
- Communication skills
11d
Work Health and Safety - WHS Business Partner
Uniting NSW.ACT —Parramatta NSW
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Service Management Platform Lead – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Management
- No degree
- Analytics
12h
Associate Security Specialist, Region Services
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Computer science
- Computer Science
- AWS
- Health insurance
- Employee assistance program
Senior WHS Specialist (Work Health & Safety)
Device Technologies Australia —Sydney NSW
- Full-time
7d
Technical Account Manager
Adobe —Sydney NSW
- Full-time
- APIs
- AI
Level 3 Service Desk Engineer
EFEX —Sydney NSW
- $90,000 - $120,000 a year
- Full-time
- Azure
- AWS
- Communication skills
Quick Apply
Senior Manager - Line 2 Compliance Advisory
Bank of Queensland —Sydney NSW
- Full-time
- Financial services
- Time management
- Parental leave
- Employee assistance program
NSW QSE Advisor
Freyssinet —Macquarie Park NSW
- Organisational skills
- Construction experience
- Leadership
- Fuel card
Senior Analyst Line 1 Risk
Bank of Queensland —Sydney NSW
- Full-time
- Financial services
- Parental leave
- Employee assistance program
Customer Success Manager - Slack
Salesforce —Sydney NSW
- Full-time
- Salesforce
- AI
- Communication skills
4d
Storage Engineer
Capgemini —Sydney NSW
- Hybrid work
- SharePoint
Data Center Critical Facilities VI (Shift lead)
Equinix —Sydney NSW
- Full-time
- Engineering
- Supervising experience
- Bachelor's degree
ServiceNow -Configuration Management Lead
Downer Group —North Ryde NSW
- Full-time
- Computer science
- Computer Science
- DevOps
- Parental leave
- Employee assistance program
MC Core Cloud Specialist VAS
Ericsson —Sydney NSW
- Administrative experience
- APIs
11d
Storage Engineer
Capgemini Sogeti —Sydney NSW
- Hybrid work
- SharePoint
LCC Technician
Vertiv —Sydney NSW
- CAD
13d
Manager Technology Risk
Commonwealth Bank —Sydney NSW
- Full-time
- AI
- Communication skills
10d
Senior Systems Specialist - MES
Cochlear Ltd —Sydney NSW
- Full-time
- ERP systems
- Education
- Bachelor's degree
6d
Infrastructure Support Engineer, IREO
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- Software troubleshooting
- AWS
- Scripting

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Technical Support Officer

Department of Customer Service -
Sydney Western Suburbs NSW

Apply Now

Job Details

Full-time
$99,938 - $113,579 a year
11 days ago

Qualifications

Power BI
Technical support
Communication skills

Full Job Description

Department of Customer Service

Reference number

req51988

Occupation

Help Desk/Support Services

Work type

Full-Time

Location

Sydney - West

Salary Information

$99,938-$110,271 per annum + Super

Closing date

28 August 2026 at 10:00am

Technical Support Officer

Join SafeWork NSW and help empower data-driven decision making across the organisation.
Clerk 5/6 with a salary range of $102,936 to $113,579 plus super
Ongoing full-time opportunity based in Parramatta, Sydney or Gosford with hybrid and flexible working options available

About us

SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with work health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities.

The Technical Support Officer joins a collaborative team responsible for supporting the organisation's reporting, analytics and information systems. The team provides technical support, system administration, user access management and operational support to ensure staff can effectively access and use data and reporting tools. Working alongside ICT teams, data specialists and vendors, the team plays a key role in maintaining reliable and secure business intelligence services.

About the role:

As a Technical Support Officer, you will provide frontline and second-level support for users experiencing issues with data systems, reporting platforms and associated applications. You will diagnose, troubleshoot and resolve technical incidents and service requests, manage user accounts and access permissions, coordinate system onboarding and equipment set-up, and maintain support documentation and knowledge resources. You will monitor, escalate and track issues to resolution, working closely with ICT teams, system administrators, data specialists and vendors to ensure reliable, secure and efficient service delivery. The role also supports users through guidance, training and advice to maximise the effective use of reporting and information systems.

Key Responsibilities:

Provide timely support and resolution of user enquiries relating to Qlik, Power BI and other data products.
Manage user access and permissions while ensuring compliance with privacy, security and data governance requirements.
Coordinate ICT and BI platform set-ups, monitor system performance and assist in maintaining service continuity.
Develop and maintain user guides, knowledge articles and support documentation.
Deliver training and guidance to users to improve capability and confidence in BI tools.
Identify opportunities to enhance support services through automation, knowledge management and process improvements.
Collaborate with internal and external stakeholders to escalate and resolve technical issues effectively.

To learn more about the role, please

About You:

To be successful in this role, you will bring:

Experience providing technical support in a customer-focused environment.
Knowledge of business intelligence and reporting platforms such as Power BI, Qlik or similar technologies.
Strong problem-solving and troubleshooting skills with the ability to analyse issues and identify practical solutions.
Excellent communication skills and the ability to explain technical concepts in a clear, user-friendly manner.
Experience managing competing priorities and delivering quality outcomes within agreed service levels.
A commitment to continuous improvement and enhancing user experience through innovative solutions.

How to apply:

Click ‘Apply Online’ to access our application portal and submit your application. Your application should include your resume outlining your capabilities and experience relevant to the role and a cover letter that outlines how you have analysed a business process, system issue or service delivery change and used stakeholder input, data or evidence to recommend a practical improvement.

Application closing date: Friday 28 August 2026 (9:59am)

For enquiries relating to the role and recruitment, please contact Sharlene Fouzder at [email protected]

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Sharlene Fouzder at [email protected]

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months.

Apply Now

Refine Your Search

incident & problem specialist jobs in parramatta, nsw

Technical Support Officer

Work Health and Safety - WHS Business Partner

Service Management Platform Lead – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney

Associate Security Specialist, Region Services

Senior WHS Specialist (Work Health & Safety)

Technical Account Manager

Level 3 Service Desk Engineer

Senior Manager - Line 2 Compliance Advisory

NSW QSE Advisor

Senior Analyst Line 1 Risk

Customer Success Manager - Slack

Storage Engineer

Data Center Critical Facilities VI (Shift lead)

ServiceNow -Configuration Management Lead

MC Core Cloud Specialist VAS

Storage Engineer

LCC Technician

Manager Technology Risk

Senior Systems Specialist - MES

Infrastructure Support Engineer, IREO

I want to receive the latest job alert for incident & problem specialist in parramatta, nsw

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