In-Demand Merchant Jobs in Melbourne, Vic

Ombudsman, Banking and Finance (Small Business & Transactions)
Australian Financial Complaints Authority —Melbourne VIC
- Full-time
- Hybrid work
- Private practice
- Analysis skills
- AI
Business Development Manager, Wish Local APAC
Wish —Melbourne VIC
- Full-time
- CRM software
- Sales
- Business development
Quick Apply
Enterprise Lead, Australia
Block, Inc. —Melbourne VIC
- Remote
- Sales
- Analysis skills
- POS
- Health insurance
Ombudsman, Banking and Finance (Small Business & Transactions)
AFCA —Melbourne VIC
- Full-time
- Hybrid work
- Private practice
- Analysis skills
- Communication skills
Quick Apply
Executive Business Partner
DoorDash ANZ —Melbourne VIC
- Hybrid work
Quick Apply
Account Manager, SMB
Block, Inc. —Melbourne VIC
- Remote
- Sales
- POS
- AI
- Health insurance
Marketing Lead, Enterprise Growth
Latitude Financial Services —Melbourne VIC
- Full-time
- Hybrid work
- Marketing
- Bachelor's degree
- AI
- Work from home
Account Executive, SevenRooms powered by DoorDash
DoorDash ANZ —Melbourne VIC
- Hospitality
- Sales
- Salesforce
Quick Apply
Enterprise Sales Manager
SKUTOPIA —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- AI
Quick Apply
11d
Senior Partnerships Manager, Australia
Block —Melbourne VIC
- Remote
- Management
- Business development
- POS
- Health insurance
Quick Apply
Franchise Account Manager
Tyro Payments —Melbourne VIC
- Hybrid work
- Business development
- Financial services
Senior Associate, Strategy & Operations - Dasher & Logistics
DoorDash ANZ —Melbourne VIC
- Microsoft Excel
- SQL
- Bachelor's degree
Quick Apply
Account Executive (SMB)
Zeller —Melbourne VIC
- $75,000 - $80,000 a year
- Full-time
- CRM software
- Google Suite
- Office
- Parental leave
Manager, Strategy & Operations, In-Store
DoorDash ANZ —Melbourne VIC
- SQL
- Leadership
Quick Apply
Payments Operations Specialist
ROLLER —Melbourne VIC
- Communication skills
- Parental leave
Quick Apply
Account Manager (Capital)
Lightspeed Commerce, Inc. —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Salesforce
- Annual leave
Quick Apply
Senior Manager, Brand and Creative
DoorDash ANZ —Melbourne VIC
- Research
- Marketing
Quick Apply
3d
Partner Manager - Reseller
Block, Inc. —Melbourne VIC
- Remote
- POS
- APIs
- AI
- Health insurance
Senior Associate, ANZ Strategy & Planning
DoorDash ANZ —Melbourne VIC
- SQL
- AI
Quick Apply
4d
Account Manager, SMB
Block —Melbourne VIC
- Remote
- Sales
- POS
- AI
- Health insurance
Quick Apply

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Ombudsman, Banking and Finance (Small Business & Transactions)

Australian Financial Complaints Authority -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

Analysis skills
AI
Communication skills

Full Job Description

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

AFCA’s Banking & Finance (Small Business and Transactions) team is looking for an Ombudsman to join its team. The Small Business & Transactions team and the Banking & Finance team form part of AFCA’s broader banking team. The Small Business & Transactions team focusses on complaints involving small business (e.g. loans, merchant payments and general banking relationship) and also complaints involving banking and payment transactions more generally (e.g. scams, account restrictions and closures, recalls, recharges, KYC questions), across consumer and small business accounts and payments services.

We are looking for an Ombudsman to join our busy and collegiate decision-making team to help resolve standard and complex banking and finance disputes, with a focus on either small business or transactions related issues. The Small Business & Transactions team is managed by Lead Ombudsman, Suanne Russell, and this role reports to a Senior Ombudsman in the team.

The role will would suit senior legally qualified professionals with a strong track record of significant achievement and particularly with a background in the banking and finance sector. You are likely to be at a stage of your career where you have an interest in using your well-developed skills and experience in a role which contributes to good community outcomes in the banking and finance sector.

Your role will be to make decisions, individually or as part of a panel, on standard and complex complaints in accordance with the AFCA rules and fairness principles. The decisions are likely to make a real difference and influence the banking and finance industry as they are binding on them when accepted by the complainant.

You will also have the opportunity to provide professional and technical leadership across AFCA and to coach and mentor Adjudicators, case workers and others. There may also be opportunities to develop AFCA approaches, and to present at external conferences as a subject matter expert. The role also involves supporting AFCA’s relationships with small business and consumer groups, government bodies, regulators, AFCA members, member organisations and other Ombudsman networks.

This is a Board appointed role.

Qualifications

To be successful in this role, you will need:

Legal qualifications and a significant track record of achievement at senior executive level within the banking and finance industry or a tribunal, EDR scheme, regulatory agency or related business entity or in private practice
Strong analytical skills, the ability to quickly get to the heart of complex issues and to efficiently and independently handle a busy caseload, with a clear outcomes focus
A demonstrated high level of written and verbal communication and interpersonal skills in dealing with a wide cross-section of the insurance sector and the broader community.
Resilience, focus, determination and excellent engagement skills and the ability to effectively manage challenges, external criticism and public scrutiny.

Additional Information

Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

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Refine Your Search

merchant jobs in melbourne, vic

Ombudsman, Banking and Finance (Small Business & Transactions)

Business Development Manager, Wish Local APAC

Enterprise Lead, Australia

Ombudsman, Banking and Finance (Small Business & Transactions)

Executive Business Partner

Account Manager, SMB

Marketing Lead, Enterprise Growth

Account Executive, SevenRooms powered by DoorDash

Enterprise Sales Manager

Senior Partnerships Manager, Australia

Franchise Account Manager

Senior Associate, Strategy & Operations - Dasher & Logistics

Account Executive (SMB)

Manager, Strategy & Operations, In-Store

Payments Operations Specialist

Account Manager (Capital)

Senior Manager, Brand and Creative

Partner Manager - Reseller

Senior Associate, ANZ Strategy & Planning

Account Manager, SMB

I want to receive the latest job alert for merchant in melbourne, vic

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