About the Role
Shape Engaging Digital Experiences
We are looking for an experienced Digital Configuration Analyst to join our Digital technology team and play a key role in delivering exceptional online experiences for our customers and stakeholders. Working in a fast-paced, multi-client environment, you will be responsible for website enhancements, digital platform configuration, user experience improvements, and the ongoing optimisation of our digital channels.
This is an excellent opportunity for someone who enjoys bridging the gap between business requirements and technical delivery, collaborating with a broad range of stakeholders, and driving high-quality digital outcomes.
What You'll Be Doing
- Configure and implement website and digital platform changes in line with release cycles and business requirements.
- Analyse requirements and create supporting documentation, including configuration analysis, change summaries, and traceability matrices.
- Deploy changes into staging and UAT environments and support the release of approved changes into production.
- Assist with end-to-end User Acceptance Testing (UAT), ensuring functionality, usability, and customer experience objectives are met.
- Investigate and resolve website-related issues as part of a broader operational support team.
- Conduct peer reviews and provide constructive feedback to team members.
- Support knowledge sharing, mentoring, and continuous improvement initiatives across the team.
- Partner with internal stakeholders, clients, and third-party vendors to identify business needs and translate them into effective digital solutions.
- Complete impact assessments and effort estimations to support project planning and delivery.
- Contribute to the ongoing optimisation of digital products, services, and website performance.
Key to the success of this role is effective stakeholder management and engagement of
- Clients - to ensure services meet current and future needs including management of different priorities.
- Internal stakeholders - including IT to ensure architectural fit and ongoing service performance; Fund Operations, to ensure fit with target operating model and shared efficiencies and business benefits; and Strategy and Marketing to leverage expertise and ensure alignment.
- Partners/Suppliers – to maximise the benefits that a well-functioning relationship with external parties can deliver.
About You
You are a digitally savvy professional with a strong blend of technical, analytical, and stakeholder management skills. You thrive in collaborative environments and enjoy solving complex business problems through digital solutions.
You'll bring:
- 2+ years' experience delivering and supporting enterprise CMS solutions using Sitecore, including platform configuration, custom development, content management, web operations, and digital experience delivery.
- Knowledge of HTML, CSS, APIs, Azure DevOps, and broader web technologies with development background in .NET, Java or React.
- Strong hands-on experience with Sitecore CMS.
- Understanding of website metadata, analytics, and optimisation techniques.
- Experience working closely with designers, developers, and technical delivery teams.
- Excellent communication and stakeholder engagement skills.
- Strong organisational skills with the ability to manage multiple competing priorities.
- High attention to detail and a proactive, solution-focused mindset.
Nice to Have
- Tertiary qualifications in Communications, Digital Media, Marketing, Technology, or a related field.
- Experience working within a regulated financial services or enterprise environment.
- Exposure to customer experience (CX) and digital optimisation initiatives.
Some of our Employment Benefits
- Flexible and Hybrid Working – enabling our employees to work in the office and at home
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
- Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
- Talent Referral Program
- Salary Sacrificing via Superannuation
- Employee Assistance Program
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
- Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
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Culture at MUFG Pension & Market Services
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
How to apply
Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening including police and employment history checks prior to commencement of employment
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
