Level 2 Service Desk Engineer | Melbourne
Lead technical outcomes. Solve complex challenges. Make a real impact for clients.
We're looking for an experienced Level 2 Service Desk Engineer to join our Melbourne team. This is an opportunity for a technically capable MSP professional who enjoys solving infrastructure, server, networking and cloud challenges while building trusted relationships with clients.
If you're looking for a role where you can take ownership, tackle complex technical issues, and work across a diverse range of technologies and client environments, we'd love to hear from you.
Who We Are
With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.
Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first- our clients and our team.
The Role
As a Level 2 Service Desk Engineer, you'll play a key role in supporting and maintaining a broad range of client environments. You'll be responsible for resolving complex technical issues, maintaining system stability, and delivering exceptional customer outcomes.
In this role, you'll:
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Provide proactive and reactive support across diverse client environments
- Troubleshoot and resolve infrastructure, server, networking and cloud-related issues
- Maintain system continuity through monitoring, maintenance and preventative support
- Manage incidents through to resolution, ensuring clients are kept informed throughout
- Accurately maintain tickets, documentation and time records
- Collaborate with account managers, project teams and other technical specialists
- Act as an escalation point for more complex technical issues
- Mentor and support junior engineers where required
- Contribute to continuous improvement initiatives and best-practice service delivery
About You
You'll thrive in this role if you:
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Have 3-5+ years' experience supporting client environments within an MSP
- Can confidently troubleshoot and resolve issues across servers, networking, Microsoft 365 and virtualised environments
- Take ownership of technical issues and see them through to resolution
- Have excellent communication skills and enjoy working directly with clients
- Are proactive, organised and solutions-focused
- Enjoy collaborating with others and sharing technical knowledge
Strong hands-on experience with:
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Windows Server environments
- Microsoft 365 administration and support
- Networking technologies, including firewalls, switching and routing
- Backup and disaster recovery solutions
- VMware and/or Hyper-V
Highly regarded:
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Microsoft Azure
- PowerShell scripting
- Endpoint management and MDM platforms
- Cybersecurity technologies and best practices
- IP Telephony and unified communications solutions
What We Offer
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Competitive salary that reflects your experience and capability
- A supportive, down-to-earth team environment
- Birthday leave - celebrate your day, on us
- Wellbeing leave - access up to two days per year from your personal leave balance
- Ongoing technical development and certification support
- Career progression opportunities across service delivery, projects, engineering and leadership pathways
- Exposure to a broad range of technologies, industries and client environments
- Challenging and rewarding work where your expertise is genuinely valued
Why Join efex?
This is a hands-on technical role suited to an engineer who enjoys solving challenging problems, taking ownership of outcomes, and becoming a trusted advisor to clients.
You'll join a growing national MSP with the backing, resources and opportunities of a larger organisation, while still enjoying the support and culture of a close-knit local team.
Please note: All shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.
Please visit https://www.efex.com.au for more information
