Program Manager – NDIS & Support at Home
Location: Pennington (Head Office)
Employment Type: Permanent, Full-Time
Salary:(depending on experience and demonstrated capability)
Reports To: Operations Manager
About The Fig Trees
The Fig Trees is a growing NDIS and Support at Home registered provider delivering high-quality disability and aged care services. We are committed to delivering exceptional outcomes for the people we support while building a high-performing organisation that values integrity, accountability, continuous improvement and quality of care.
As our organisation continues to grow, we are seeking leaders who are motivated to build programs, develop people and improve systems—not simply maintain the status quo.
This is an opportunity to play a key leadership role in shaping the future of The Fig Trees.
About the Role
The Program Manager is responsible for leading the operational performance, continuous improvement and sustainable growth of The Fig Trees' NDIS and Support at Home programs.
Initially, the successful applicant will oversee our established NDIS program while working alongside the Operations Manager and Managing Director to establish and grow our Support at Home program. As the organisation grows, the role will transition into managing one of these programs as a dedicated Program Manager.
This position is suited to someone who enjoys leading change, developing teams, solving operational challenges and taking ownership of measurable outcomes.
The role is not limited to managing day-to-day operations. You will be expected to contribute to building a stronger organisation by improving systems, developing staff capability and supporting sustainable business growth.
Key Responsibilities1. Program Leadership
- Lead the day-to-day management of assigned programs.
- Provide leadership, coaching and supervision to Care Coordinators, Program Admin and Program Assistants.
- Foster a culture of accountability, professionalism, continuous improvement and teamwork.
- Conduct regular supervision, probation and performance reviews.
- Manage workforce planning and support recruitment activities.
2. Program Development and Continuous Improvement
- Develop, implement and continuously improve operational systems and workflows.
- Identify opportunities to improve service quality, efficiency and client experience.
- Lead operational projects and support organisational change initiatives.
- Analyse operational data to identify trends and implement improvements.
- Contribute to the development of organisational policies, procedures and work instructions.
3. Operational Performance
- Monitor program performance against agreed KPIs.
- Ensure services are delivered safely, efficiently and in accordance with organisational standards.
- Monitor service utilisation, workforce capacity and client demand.
- Ensure timely resolution of operational issues and escalated client matters.
- Manage program risks within delegated authority.
4. Client and Stakeholder Management
- Build strong relationships with clients, families, support coordinators, healthcare professionals and other stakeholders.
- Ensure high-quality, person-centred services are delivered.
- Manage complex client situations and complaints.
- Promote positive client outcomes while balancing operational sustainability.
5. Business Growth and Financial Performance
- Support the growth of NDIS and Support at Home services.
- Monitor program revenue, utilisation and costs.
- Identify opportunities to improve productivity and financial sustainability.
- Contribute to workforce planning and resource allocation.
- Assist with business development and service expansion initiatives.
6. Quality, Risk and Compliance
- Ensure compliance with applicable legislation, funding requirements and organisational policies.
- Monitor documentation standards and service quality.
- Support audits, investigations and quality improvement activities.
- Work closely with the Quality, Clinical and Compliance Manager to manage organisational risks and implement continuous improvement initiatives.
What You Will Bring
We are seeking someone who demonstrates leadership capability, initiative and a genuine desire to build and improve services.
Essential Qualifications
- Qualification in Community Services, Social Work, Nursing, Allied Health, Business, Management or a related discipline.
Essential Requirements
- Current National Police Check.
- Working with Children Check.
- NDIS Worker Screening Check.
- Current First Aid and CPR Certificates.
- Current unrestricted Australian Driver's Licence.
Essential Experience
- Demonstrated experience in a leadership, program management, service management or senior coordination role within disability, aged care, health or community services.
- Experience leading and developing teams.
- Experience improving systems, processes or service delivery.
- Experience managing operational performance and competing priorities.
- Demonstrated ability to manage complex stakeholder relationships.
- Strong understanding of person-centred practice and quality service delivery.
Leadership Capabilities
The successful applicant will demonstrate the ability to:
- Take ownership of problems and follow them through to resolution.
- Lead and support organisational change.
- Build capable, accountable and high-performing teams.
- Develop practical solutions rather than simply identifying problems.
- Balance client outcomes with operational and financial sustainability.
- Make sound decisions within delegated authority.
- Analyse operational information and use data to improve performance.
- Build trust through honesty, professionalism and accountability.
- Adapt quickly in a growing and evolving organisation.
Personal Attributes
We're looking for someone who:
- Enjoys building and improving systems.
- Is comfortable working in a growing organisation.
- Demonstrates resilience and adaptability.
- Is curious and committed to continuous learning.
- Communicates openly and respectfully.
- Takes initiative.
- Welcomes responsibility and accountability.
- Supports and develops others to succeed.
Why Join The Fig Trees?
At The Fig Trees, leadership is measured by the positive impact you create.
Our leaders are trusted to make decisions, improve systems, develop people and contribute to the future direction of the organisation.
You will have the opportunity to:
- Help establish and grow our Support at Home program.
- Influence organisational strategy and operational improvement.
- Work closely with senior leadership.
- Build a high-performing team.
- Contribute to meaningful organisational growth.
- Develop your career in a leadership role with genuine influence.
Recruitment Process
At The Fig Trees, we recruit for capability, leadership potential and values—not simply years of experience.
Shortlisted applicants may be invited to complete a practical assessment involving operational planning, leadership and problem-solving scenarios relevant to the role.
To start the process, please send a resume and a personal statement to [email protected].
Work Location: In person
