Company Description
At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.
We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.
Job Description
About the Role
We are seeking a motivated and customer-focused Junior Network Engineer to join our IT Infrastructure team. This role is ideal for an early-career networking professional who is passionate about technology, enjoys problem-solving, and has strong stakeholder engagement skills.
The successful candidate will support network operations, system provisioning, patch management, incident resolution, and infrastructure maintenance while working closely with internal stakeholders to understand business requirements and deliver effective technology solutions.
Key Responsibilities
Network Support & Operations
-
Provide first and second-level support for network infrastructure, systems, and end-user connectivity issues.
-
Monitor network performance and assist in maintaining network availability and reliability.
-
Troubleshoot and resolve network, hardware, and connectivity issues in a timely manner.
-
Assist with network device configuration, upgrades, and maintenance activities.
-
Support LAN, WAN, Wi-Fi, VPN, and related network technologies.
System Provisioning & Administration
-
Perform user account provisioning and deprovisioning across various systems and platforms.
-
Configure and maintain access permissions in line with security and compliance requirements.
-
Assist with onboarding new users and provisioning required hardware and software.
-
Maintain accurate records of system configurations and user access.
Patching & Maintenance
-
Support operating system and network device patching activities.
-
Assist with scheduled maintenance and upgrade projects.
-
Validate successful deployment of patches and system updates.
-
Identify and escalate potential vulnerabilities or security risks.
Incident Management & Documentation
-
Log, track, and update incidents, service requests, and changes through the ticketing system.
-
Investigate root causes of recurring technical issues and recommend improvements.
-
Maintain accurate technical documentation, procedures, and knowledge base articles.
-
Ensure all activities are properly documented and comply with operational standards.
Stakeholder Engagement
-
Engage with internal stakeholders to understand business needs and technical requirements.
-
Communicate technical information to both technical and non-technical audiences.
-
Provide excellent customer service and maintain strong working relationships across the business.
-
Collaborate with vendors and third-party support providers when required.
Continuous Improvement
-
Contribute to infrastructure improvement initiatives and technology projects.
-
Identify opportunities to enhance operational efficiency and user experience.
-
Stay current with emerging networking technologies and industry best practices.
Additional Requirements
-
Willingness and ability to undertake occasional interstate travel, primarily to Perth, to support business and operational requirements.
-
Valid Australian working rights and the ability to travel as required.
Qualifications
Required
-
1-3 years of experience in a Network Support, Service Desk, IT Support, or Junior Network Engineering role.
-
Fundamental understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, VPNs, and routing/switching.
-
Experience with ticketing and incident management systems.
-
Knowledge of Windows environments and Active Directory administration.
-
Experience supporting user provisioning and access management processes.
-
Strong troubleshooting and problem-solving skills.
-
Excellent verbal and written communication skills.
-
Strong customer service and stakeholder management capabilities.
Desirable
-
Exposure to Cisco, Fortinet, Aruba, Juniper, or similar networking technologies.
-
Knowledge of Microsoft 365 and cloud platforms such as Azure.
-
Understanding of ITIL processes and service management principles.
-
Industry certifications such as CCNA, Network+, or equivalent.
-
Experience with network monitoring tools.
Personal Attributes
-
Strong attention to detail and organisational skills.
-
Proactive and eager to learn.
-
Ability to manage multiple priorities in a fast-paced environment.
-
Team-oriented with a collaborative approach.
-
Strong commitment to delivering high-quality customer service.
Additional Information
Why join us:
At NCS Australia, you'll be part of a team that values your growth and development. Our comprehensive global learning and development program will equip you with the skills and knowledge needed to succeed. Plus, you'll be mentored by some of the industry's best, and have access to a worldwide network of career opportunities. Join us now and discover just how far your career can go!
We are in the process of refreshing our employee benefits, so don’t forget to ask our Talent Acquisition Team about what’s on offer.
We take pride in our commitment to valuing and supporting our people and the communities we serve. Diversity, inclusivity, and being different are not just buzzwords for us - they are integral to our culture. We are dedicated to upholding Equal Employment Opportunity Principles and providing reasonable accommodations to all our applicants. If you require any assistance or modifications to navigate our careers site or complete your application, please don't hesitate to reach out to us at [email protected].
Other important stuff:
To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks.
As we navigate through our business integration process, we will continue to issue contracts under our existing entities of ARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley or AccessHQ.
Visit our website https://www.ncs.co/en-au/ for more information.
Agencies: We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.
Why join us:
NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.
NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.
At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.
Agencies:
We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.
Work rights and background checks:
To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks
