In-Demand Manager | web application security platform Jobs in Melbourne, Vic

Service Delivery Manager
Axon —Melbourne VIC
- Remote
- Management
- Bachelor's degree
- No degree
Quick Apply
1d
Senior Program Manager, Worldwide Public Sector
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Master's degree
- AWS
- Business Administration
2d
Partner Manager - NSD, WWPS ANZ, WWPS ANZ Partner Team
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Management
- Sales
- Business development
9d
Threat Detection Analyst (Japanese & English speaking)
Fastly —Melbourne VIC
- Software troubleshooting
- English
Quick Apply
Systems Engineer, Region Services
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
- Scripting
- AI
Senior Network Development Engineer, Melbourne based - Relocation support available
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
- Scripting
- Health insurance
- Employee assistance program
9d
Specialist Solutions Architect - Amazon Connect, Applied AI Solutions
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- DevOps
- AWS
- AI
7d
Logistics Specialist L3, MEL Logistics
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
Technical Operator
Ocado Group —Melbourne VIC
- Weekend availability
- Parental leave
Quick Apply
14d
Critical Infrastructure Mechanical Field Engineer
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Lead Software Engineer - Mobile
Xero —Hawthorn VIC
- Overtime
- Hybrid work
- APIs
- AI
Critical Infrastructure Electrical Field Engineer
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Software Engineer (Full stack)
HUB24 —Melbourne VIC
- Full-time
- Computer Science
- Engineering
- SQL
QA Engineer (Backend, Rust / Java) - Trading
Binance —Melbourne VIC
- Full-time
- Remote
- Bilingual
- AI
- SDLC
Quick Apply
Technical Program Manager , Infrastructure Operations
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
- Bachelor's degree
- Construction experience
Engineering Manager
Coles Group —Hawthorn East VIC
- Full-time
- Computer science
- Management
- No degree
- Free parking
- Employee stock purchase plan
9d
Engineering Manager, Machines4U
Machines4U —Melbourne VIC
- Full-time
- Hybrid work
- Parental leave
Quick Apply
21h
Sales Manager (SMB/MM) (Position located in Melbourne, Australia)
KnowBe4 —Melbourne VIC
- Microsoft Word
- Microsoft Excel
- Management
- Tuition reimbursement
- Referral program
Quick Apply
8d
Principal Technical Account Manager (ISV), ANZ Enterprise Support
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
1d
Senior Developer, Enterprise Technology Branch / Enterprise Application Unit / DSP
Department of Health —Melbourne City Centre VIC
- Part-time
- Azure
- DevOps
- Recruiting
9d

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Service Delivery Manager

Axon -
Melbourne VIC

Quick Apply

Job Details

1 day ago

Qualifications

Asset management
Management
Bachelor's degree
Software development
Software testing
SaaS
Business
Leadership
Information Technology

Full Job Description

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As the Service Delivery Manager, you will lead a team responsible for delivering successful implementations of Axon Enterprise's products, including (but not limited to) Axon Evidence, associated software solutions, and hardware sensors. Your team will guide customers through onboarding, configuration, training, deployment & early adoption, ensuring each solution is implemented smoothly and aligned with the customer's operational needs.

Beyond delivering projects, this role focuses on creating exceptional customer experiences at every stage of the implementation journey. You will ensure the team anticipates customer needs, communicates clearly, and removes obstacles so agencies can quickly realise the full value of Axon's technology. Through your leadership, you will foster a culture where the team takes pride not only in what they deliver, but in how they deliver it—bringing care, ownership, and collaboration to every customer interaction.

Location: Remotely from Australia
Reporting to: Sr. Director Professional Services, International
Number of Reports: 7
Travel Expectations: approx. 40%

What You'll Do

Team Leadership: Guide, mentor, and develop the Service Delivery Team, fostering a collaborative and high-performance culture. Conduct regular performance reviews, provide coaching, and identify training opportunities to enhance team skills and knowledge.
Resource Management: Effectively manage team resources, ensuring optimal allocation and utilization of skills and expertise to meet project demands. Monitor team workloads and provide support to balance priorities.
Complex Deployments: Lead and manage a team responsible for executing complex, enterprise-grade product deployments. Provide strategic oversight across change management activities, technical presentations, solution demonstrations, and technical workshops, ensuring alignment between client partners and internal stakeholders.
Stakeholder Collaboration: Work closely with business and IT leaders to define the vision, scope, and delivery timelines for project deliverables. Ensure that project milestones and deadlines are met, and that all documentation supports project scope and customer acceptance for revenue recognition while maintaining clear communication and strong customer partnerships throughout the implementation lifecycle.
Technical Expertise: Maintain a deep understanding of Axon products and services, ensuring the team successfully installs, configures, and tests solutions, including interview rooms, in-car video systems, activation devices, and body-worn cameras.
Feedback & Documentation: Document customer feature requests and issues, providing critical feedback to sales and product management teams for continuous improvement.
Strategic Planning: Work closely with the PSO Commonwealth Director and Sr. International Director to align on strategic initiatives. Contribute to the strategic planning of the Service Delivery Team, identifying opportunities for process improvements, resource enhancements, and service offerings.

What You Bring

Leadership Experience: Proven experience in managing teams, with strong leadership skills to guide and develop talent in a dynamic environment.
Specialised Knowledge: Proven operating experience in areas such as Digital Video, Mobile Communications, or SaaS.
Project Management Skills: Experience in project management and resource tracking, with a strong understanding of software/hardware testing and implementation within complex customer environments.
Technical Acumen: Comfort with basic networking concepts and mobile applications, combined with the ability to troubleshoot effectively.
Professional Experience & Industry Insight: A solid understanding of the company's solutions and products, including their strengths, weaknesses, opportunities, and threats. Law enforcement experience not mandatory but considered an asset.
Project Management Excellence: Demonstrated ability to implement, drive, and track multiple simultaneous projects, with strong problem-solving skills.
Willingness to Travel: Availability to travel (40%) within the United Kingdom & Ireland, with occasional international travel.
Educational Background: Bachelor's degree in Management, Business or Information Technology, Information Systems, or applicable Technical Engineering (Computer Science, Software Engineering, Software Development), or equivalent experience.

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected].

Quick Apply

Refine Your Search

manager | web application security platform jobs in melbourne, vic

Service Delivery Manager

Senior Program Manager, Worldwide Public Sector

Partner Manager - NSD, WWPS ANZ, WWPS ANZ Partner Team

Threat Detection Analyst (Japanese & English speaking)

Systems Engineer, Region Services

Senior Network Development Engineer, Melbourne based - Relocation support available

Specialist Solutions Architect - Amazon Connect, Applied AI Solutions

Logistics Specialist L3, MEL Logistics

Technical Operator

Critical Infrastructure Mechanical Field Engineer

Lead Software Engineer - Mobile

Critical Infrastructure Electrical Field Engineer

Software Engineer (Full stack)

QA Engineer (Backend, Rust / Java) - Trading

Technical Program Manager , Infrastructure Operations

Engineering Manager

Engineering Manager, Machines4U

Sales Manager (SMB/MM) (Position located in Melbourne, Australia)

Principal Technical Account Manager (ISV), ANZ Enterprise Support

Senior Developer, Enterprise Technology Branch / Enterprise Application Unit / DSP

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