Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange(NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at:www.chubb.com
About the Role
This role plays a key part in supporting the Underwriting team to deliver an excellent client service. You will help manage the operational workflow of the team, enabling underwriters to focus on production and underwriting activity. The role involves a varied mix of administrative, technical and customer service responsibilities, including entering data into underwriting and other systems, reviewing policy documents, handling broker, accounting and policy queries, and supporting underwriters with renewal and new business submissions.
In this role, you will:
- Ensure bookings are registered within required timeframes and to the highest quality standards, following a right-first-time approach
- Act as the first point of contact for processing complex business
- Liaise with operations to resolve queries relating to new business submissions and ensure timely registration
- Review name clearance results to help maintain Chubb’s reserving rights
- Prepare underwriting files for both renewal and new business, including inputting data into underwriting systems, compiling market research and completing raters
- Liaise with brokers and internal departments regarding credit control, claims and risk information
- Chase brokers for outstanding binding instructions or subjectivities
- Review policy documents produced by Operations and create ad hoc documents where required
- Assist with the reconciliation of aged finance items
- Ensure underwriting files are complete, meet audit requirements and support the transition of policies into the National Underwriting Centre
- Keep policy tracking and workflow tools accurate and up to date at all times
- Support the development and implementation of business processing tools by acting as a subject matter expert and assisting with requirements gathering and UAT
- Carry out any other ad hoc duties allocated by the Team Leader
What you’ll bring to the role
- Competence in Microsoft Office and Outlook, with excellent general computer literacy
- Strong verbal and written communication skills
- Excellent customer service skills and a customer-focused approach
- Strong attention to detail and a commitment to qualityGood problem-solving and decision-making skills
- Ability to work well both independently and as part of a team
- Experience working to deadlines and SLAs
- A proactive approach to supporting department objectives and service levels
- A collegial and constructive approach to working with colleagues
Strong analytical and organisational skills
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Why Chubb?
Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.
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