In-Demand Retention representative Jobs

Student Support Representative
Contour Education —Glen Waverley VIC
- $55,000 - $75,000 a year
- Weekend availability
- Hybrid work
- Senior Secondary Certificate of Education
- Education
- AI
- Employee assistance program
Quick Apply
Insurance Sales Representative
Capricorn —Perth WA
- Full-time
- Hybrid work
- Sales
- Time management
- Wellness program
- Parental leave
Quick Apply
Sales and Marketing Manager
Prepaid King Pty Ltd —Sydney NSW
- $75,000 - $85,000 a year
- Full-time
- Management
- Sales
- Business development
Quick Apply
5d
National Sales Manager, Business Development
CHEP —Dandenong VIC
- Full-time
- Hybrid work
- Sales
- Salesforce
- Business development
- Parental leave
- Employee discount
12d
NDIS partnership officer
Lighting lives —Canberra ACT
- $41 - $48 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
5d
Sales Representative
PFD Food Services —Sydney NSW
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- Communication skills
- Health insurance
- Gym membership
Internal Sales & Customer Service Representative
Lotus Commercial Pty Ltd —Smithfield NSW
- Full-time
- Sales
- Customer service
- Office
Quick Apply
1d
Sales Representative - Albury/Wodonga and Surrounds
PFD Food Services —Albury NSW
- Full-time
- Sales
- Microsoft Office
- Communication skills
- Health insurance
- Gym membership
Account Executive
Shift —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Sales
- Salesforce
- Parental leave
2d
Community Liaison Officer
Compass Group Australia —Roxby Downs SA
- Full-time
- Hospitality
- No degree
- Communication skills
Account Manager
Boral —Newcastle NSW
- Full-time
- Sales
- Business development
- Construction experience
8d
Sales Development Representative
Zenoti —Brisbane QLD
- Sales
- Research
- Presentation skills
Quick Apply
In Work Mentor
AMES Australia —Craigieburn VIC
- $79,627 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance program
- Employee discount
2d
Learning Specialist Range 3: Instructional Practice Leader Teacher Development
Victorian Government —Bendigo VIC
- Full-time
- Communication skills
- Teaching
- Negotiation
8d
Account Manager Insurance
Nutrien Ag Solutions —Ballarat VIC
- Full-time
- Communication skills
- Negotiation
- Parental leave
2d
Fremantle Operations Manager
Qube —Western Australia
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- On-the-job training
- Parental leave
12d
Account Manager Insurance
Nutrien Ag Solutions Limited —Ballarat VIC
- $89,981 - $134,971 a year
- Full-time
- Communication skills
- Negotiation
- Parental leave
2d
Leading Teacher Range 3: Student Engagement Coordinator x 7 positions
Victorian Government —Bendigo VIC
- Full-time
- Leadership
- Teaching
- Negotiation
8d
Daily Organiser/Timetabler
Victorian Government —Melbourne VIC
- Full-time
- Management
- Administrative experience
- Senior Secondary Certificate of Education
11d
In Work Mentor - Castle Hill & Parramatta
AMES Australia —Castle Hill NSW
- $79,627 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance program
- Employee discount
3d

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Student Support Representative

Contour Education
Glen Waverley VIC

Quick Apply

Job Details

Full-time
$55,000 - $75,000 a year

Benefits

Employee assistance program

Qualifications

Senior Secondary Certificate of Education
Education
HubSpot
AI
Communication skills

Full Job Description

Contour's front door, for families who need a fast, warm answer.

You're the first voice a family hears when something needs sorting, from access and billing questions to scheduling and the trickier calls that need a steady hand. You answer live, resolve what you can on the spot, and never let a request drop between you and the next team. This is a fast-paced, people-first role for someone who thrives in a busy queue and genuinely likes helping people.

Working across phone, email and SMS, you'll keep every family feeling heard and looked after, throughout their entire Contour journey. Most of what lands on your desk isn't about tutoring, it's everything around it: the scheduling clash, the billing question, the family who just needs someone to actually listen. Doing that well, quickly and without dropping the ball, is what keeps small friction from ever becoming a reason a family walks away.

Who We Are

At Contour, we’re reshaping education, one student at a time.

Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential.

Since 2020, over 10,000+ students have trusted Contour to guide their academic journey, and we’ve grown to over 300+ team members. We’ve produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia.

Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning.

Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:

Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students.
Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage.

This is Contour. Built by students, for students.

What You’ll Do

You'll be the calm, capable voice families rely on when they call, message or email Contour.

Answer and resolve: Take live calls as your primary channel, cover email and messages too, and resolve transactional requests on the spot. Where you can't, set a dated callback and follow it through.
Outbound and internal requests: Make outbound calls when a team member raises a ticket that needs one, and close the loop back to them once it's done.
Route and own: Triage cleanly, raise linked requests for other teams with the context they need, and track every open item through to closure.
Care under pressure: Handle families when they need you most with composure and empathy, know when to escalate, and never leave a family repeating their story.
Keep the record: Log every interaction to the family record, and help families self-serve where it genuinely helps them.

What You’ll Bring

Experience in a customer-facing, service or contact centre role, and you genuinely enjoy it.
Fast, organised and reliable, with pride in nothing being dropped.
Warm, clear and confident phone manner.
Strong written communication across email and messaging.
Handles tricky conversations with composure, empathy and a steady, reassuring tone.
Comfortable with HubSpot and AI tools.
Understanding of Australian school systems across states and year levels (VCE, HSC, QCE), or a fast learner who can pick it up.
Flexibility to work shifts across a 9am to 9pm window, including some evening and weekend availability, since that's when families are most reachable.
Melbourne-based across our Glen Waverley and CBD campuses, with a hybrid working setup.

Why You'll Love It

Build real, lasting relationships with the families you support, not one-off transactions.
Directly shape retention and student outcomes at a fast-growing company.
Clear path for career development as Contour scales.
Competitive salary plus hybrid flexibility, extra leave, EAP access, and lifestyle perks.

How To Apply

Apply now with your CV and a cover letter, then tell us more about yourself through a few quick questions.

Application Process

Submit your written application (CV and cover letter).
Shortlisted candidates will complete a behavioural and video interview assessment.
Final in-person interview.

The pay range for this role is:
55,000 - 75,000 AUD per year(Glen Waverley (Railway Parade))

Quick Apply

Refine Your Search

retention representative jobs

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Daily Organiser/Timetabler

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