In-Demand Singtel Jobs

Contact Centre Team Leader
Optus —Sydney NSW
- Customer service
- Leadership
- Communication skills
- Parental leave
4d
Business Customer Experience Consultant
Optus —Sydney NSW
- Customer service
- Organisational skills
- Communication skills
- Parental leave
4d
Small Business Specialist, Southland
Optus —Cheltenham SA
- Microsoft Outlook
- Merchandising
- Parental leave
Retail Consultant, Morayfield
Optus —Morayfield QLD
- Part-time
- Parental leave
11d
Lead Software Developer
Optus —Macquarie Park NSW
- Azure
- DevOps
- Master's degree
- Parental leave
- Employee discount
Full-Time Retail Consultant, Bondi Junction
Optus —Bondi Junction NSW
- Full-time
- Parental leave
NOC Manager - Sydney
Optus —Macquarie Park NSW
- Rotating roster
- Leadership
- Communication skills
- Commuter assistance
- Parental leave
Small Business Specialist, Sale
Optus —Sale VIC
- Microsoft Outlook
- Merchandising
- Parental leave
Platform Engineer
Optus —Macquarie Park NSW
- On call
- Azure
- DevOps
- AWS
- Parental leave
- Employee discount
Retail Consultant, Stafford
Optus —Brisbane QLD
- $36 an hour
Specialist Retail Operations, Merrylands
Optus —Merrylands NSW
- Communication skills
- Parental leave
- Employee discount
11d
Network Operations Centre Manager
Optus —Macquarie Park NSW
- Parental leave
- Employee discount
Security Platform Engineer - Microsegmentation
Optus —Sydney NSW
- No degree
- Parental leave
10d
Technical Specialist
Optus —Macquarie Park NSW
- Management
- Engineering
- No degree
- Parental leave
- Employee discount
Senior DevSecOps Engineer
Optus —Macquarie Park NSW
- Scripting
- Leadership
- Parental leave
- Employee discount
11d
Senior Technical Specialist - Cloud
Optus —Macquarie Park NSW
- AWS
- Communication skills
- Parental leave
- Employee discount
9d
NOC Manager - Melbourne
Optus —Melbourne VIC
- Rotating roster
- Leadership
- Communication skills
- Parental leave
- Employee discount
Small Business Specialist, Eastgardens
Optus —Eastgardens NSW
- Microsoft Outlook
- Merchandising
- Parental leave
Senior Security Platform Engineer - SIEM and SOAR
Optus —Sydney NSW
- Management
- Scripting
- APIs
- Parental leave
- Employee discount
12d
Senior Solution Designer Deployment & Enablement
Optus —Macquarie Park NSW
- Computer Science
- Agile
- Parental leave
- Employee discount
10d

I want to receive the latest job alert for singtel

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

singtel jobs near

Platform Engineer jobs in Sydney NSW

Business Consultant jobs in Sydney NSW

Retail Operations Coordinator jobs in Merrylands NSW

Senior Engineer jobs in Chisholm Act

Senior Engineer jobs in Mansfield Vic

Senior Legal Counsel jobs in Sydney Nsw

Senior Engineer jobs in Cremorne Vic

Senior Risk Nanager jobs in Sydney Nsw

Senior Engineer jobs in Melbourne Vic

Network Engineer jobs in Melbourne Vic

Platform Engineer jobs in Scoresby Vic

Retail Sales Associate jobs in Kippa Ring Qld

Part Time Casual Retail jobs in St Leonards Nsw

Retail jobs in Chirnside Park Vic

Retail Sales Associate jobs in Camillo Wa

Retail Sales Associate jobs in Fitzroy Vic

Retail Sales Associate jobs in Avondale Heights Vic

Retail No Experience jobs in Sydney Nsw

Car Insurance Consultant jobs in Melbourne Vic

Business Consultant jobs in Melbourne Vic

Contact Centre Team Leader

Optus -
Sydney NSW

Apply Now

Job Details

4 days ago

Benefits

Parental leave

Qualifications

Customer service
Telecommunication
Leadership
Communication skills

Full Job Description

Date: 15 Jul 2026

Location: Sydney, Australia

#job-location.job-location-inline { display: inline; }

Company: Singtel Group

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

As a Contact Centre Team Leader within our Business Care team, you will lead a team of customer service professionals who support our Business customers across service, billing, technical support, retention, and growth enquiries. This is a hands-on people leadership role focused on coaching, capability development, team performance, and delivering exceptional customer outcomes. We know that great customer experiences start with great people, which is why our team leaders play such an important role in developing, supporting, and empowering our teams to succeed.

What You’ll Do | Your day to day will consist of

Lead, coach, and develop a Business Care team to deliver exceptional customer experiences.

Provide real-time coaching, feedback, and support to build capability, confidence, and performance.

Foster a customer-first culture focused on ownership, problem resolution, and customer advocacy.

Support your team with complex customer enquiries, escalations, and retention conversations.

Use performance insights, quality results, and customer feedback to drive continuous improvement.

Manage team engagement, performance, attendance, and development planning.

Partner with teams across the business to improve customer and business outcomes.

What You Bring | What makes you perfect for the role?

Previous people leadership experience within a contact centre, customer service, or service delivery environment.

A genuine passion for coaching, mentoring, and developing people.

Excellent communication and leadership skills.

Strong problem-solving skills and confidence managing customer escalations and complex situations.

A customer-first mindset and a commitment to delivering outstanding service through your team.

Resilience, adaptability, and the ability to lead in a fast-paced environment.

Experience within telecommunications or other highly regulated environments is preferred.

The good stuff…. | What’s in it for you?

Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.

Flexible working arrangements with opportunities to work three days in the office, two days remote or home.

Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.

We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.

Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).

Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Apply Now

Refine Your Search

singtel jobs

Contact Centre Team Leader

Business Customer Experience Consultant

Small Business Specialist, Southland

Retail Consultant, Morayfield

Lead Software Developer

Full-Time Retail Consultant, Bondi Junction

NOC Manager - Sydney

Small Business Specialist, Sale

Platform Engineer

Retail Consultant, Stafford

Specialist Retail Operations, Merrylands

Network Operations Centre Manager

Security Platform Engineer - Microsegmentation

Technical Specialist

Senior DevSecOps Engineer

Senior Technical Specialist - Cloud

NOC Manager - Melbourne

Small Business Specialist, Eastgardens

Senior Security Platform Engineer - SIEM and SOAR

Senior Solution Designer Deployment & Enablement

I want to receive the latest job alert for singtel

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected