In-Demand Program manager Jobs in Docklands, Vic

Senior Customer Success Program Manager
Uber —Melbourne VIC
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
3d
Program Lead - Employee Experience
Ventia Pty Limited —Cremorne VIC
- Full-time
- Office
- Leadership
3d
Program Management & Branch Sppt Officer
Department of Families, Fairness and Housing —Melbourne City Centre VIC
- Full-time
- Administrative experience
- Recruiting
Program Manager High & Low Voltage
Australia Pacific Airports (Melbourne) —Melbourne VIC
- Full-time
- Hybrid work
- Engineering
- No degree
- Communication skills
- Employee assistance program
Program Manager - Member Experiences
Defence Bank —Melbourne VIC
- Full-time
Quick Apply
Program Manager (Anko Retail) - 2 Year FTC
Kmart —Chadstone VIC
- Merchandising
- AI
14d
Platform Technical Program Manager
Future Secure AI —Melbourne VIC
- APIs
- Agile
- AI
Quick Apply
12d
Senior Security Technical Program Manager, AWS Security
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Management
- AWS
- Leadership
6d
Security Program Manager
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
Senior Program Manager – Finance Transformation (SAP S/4HANA)
Toll Group —Melbourne VIC
- Full-time
- Agile
Program Manager, Environmental Health and Safety, Data Centers
Google —Melbourne VIC
- Full-time
- Bachelor's degree
- No degree
5d
Baby Makes 3 - Emerging Workforce and Postnatal Program Lead
healthAbility —Melbourne VIC
- Contract
- Hybrid work
- Organisational skills
5d
Senior Project Manager - Construction , Data Center Planning & Delivery
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Management
- AWS
- Electrical experience
- Health insurance
- Employee assistance program
Client-Side Project Manager (Construction) - Darwin NT
SwitchCo Australia Pty Ltd —West Melbourne VIC
- $130,000 - $180,000 a year
- Full-time
- Engineering
- Education
- Construction experience
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Client-Side Project Manager (Construction) - Melbourne VIC
SwitchCo Australia Pty Ltd —West Melbourne VIC
- $130,000 - $180,000 a year
- Full-time
- Engineering
- Education
- Construction experience
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Senior Customer Success Program Manager

Uber -
Melbourne VIC

Apply Now

Job Details

Full-time
3 days ago

Qualifications

Microsoft Excel
Data analysis skills
SQL
Bachelor's degree

Full Job Description

About the role and team

Working as a Senior Customer Success Program Manager at Uber means owning the long tail of retail accounts through a highly structured, scalable operating model. This is not a traditional 1:1 account management role. Instead, you will be responsible for keeping a broad portfolio operationally healthy, identifying and resolving recurring issues, and actively creating growth opportunities without relying on dedicated account manager support.

This role sits at the intersection of customer success, program management, and commercial operations. It is a builder role as much as it is an execution role. You will not only run the portfolio, but also help shape how the function works: defining the operating cadence, identifying what needs to be standardised, and building the mechanisms that will allow the team to scale over time. Success in this role requires analytical rigor, strong execution, and the ability to coordinate across multiple teams without owning all the answers yourself.

The pace is fast and the environment is often ambiguous. This role is for someone who takes extreme ownership, can structure messy problems into clear workstreams, and is energised by building something new rather than operating within a fixed playbook.

What you'll do

Own a portfolio of long-tail retail accounts, ensuring they remain healthy, supported, and set up for growth through a scalable operating model.
Build and run the operating cadence for your portfolio, including account monitoring, issue management, risk identification, prioritisation, and follow-through.
Drive proactive growth motions across your portfolio, including demand generation, expansion opportunities, and structured outreach to unlock additional value for merchants.
Translate recurring operational issues into scalable processes, playbooks, and reporting so the function becomes more efficient over time.
Partner closely with Operations, Product, Support, Marketing, Ads, and other cross-functional teams to unblock issues and improve the merchant experience.
Use data and structured judgment to spot patterns, identify where intervention is needed, and make decisions about what should be handled through process, automation, or escalation.
Surface recurring merchant pain points and commercial gaps, and help shape the upstream fixes, tooling, and product improvements needed to support a scaled model.

Basic qualifications

6+ years of experience in customer success, account management, program management, operations, consulting, or a similarly cross-functional role.
Strong ability to structure ambiguous problems, drive execution, and manage multiple workstreams at once.
Proficiency in data analysis and using Excel to drive business judgment and decision-making.
Experience coordinating across stakeholders at different levels and functions.
Bachelor's degree or equivalent practical experience.
Experience creating detailed execution plans for large-scale projects.

Preferred qualifications

Proficiency in SQL to independently extract insights from large-scale datasets.
Demonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans.
Experience in the technology or food delivery industry managing high-pressure projects.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

program manager jobs in docklands, vic

Senior Customer Success Program Manager

Program Lead - Employee Experience

Program Management & Branch Sppt Officer

Program Manager High & Low Voltage

Program Manager - Member Experiences

Program Manager (Anko Retail) - 2 Year FTC

Platform Technical Program Manager

Senior Security Technical Program Manager, AWS Security

Security Program Manager

Senior Program Manager – Finance Transformation (SAP S/4HANA)

Program Manager, Environmental Health and Safety, Data Centers

Baby Makes 3 - Emerging Workforce and Postnatal Program Lead

Senior Project Manager - Construction , Data Center Planning & Delivery

Client-Side Project Manager (Construction) - Darwin NT

Client-Side Project Manager (Construction) - Melbourne VIC

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