In-Demand Retention representative Jobs

Account Executive
Shift —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Sales
- Salesforce
- Parental leave
7d
Student Support Representative
Contour Education —Glen Waverley VIC
- $55,000 - $75,000 a year
- Weekend availability
- Hybrid work
- Senior Secondary Certificate of Education
- Education
- AI
- Employee assistance program
Fundraising and Community Engagement Officer (QLD)
Islamic Relief Australia —Queensland
- Weekend availability
- CRM software
- Databases
- Data entry
Student Success Representative
Contour Education —Glen Waverley VIC
- $55,000 - $75,000 a year
- Part-time
- Hybrid work
- Senior Secondary Certificate of Education
- Education
- AI
- Employee assistance program
Customer Growth Representative
Alinta Energy —Perth WA
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Employee assistance program
Internal Sales & Customer Service Representative
Lotus Commercial Pty Ltd —Smithfield NSW
- Full-time
- Sales
- Customer service
- Office
Quick Apply
7d
HR Business Partner Australia
RWE Onshore/PV Europe & Australia —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Administrative experience
- Analysis skills
ES1-4 Office & HR Manager
Victorian Government —Melbourne Western Suburbs VIC
- Full-time
- Customer service
- Administrative experience
- Human resources
8d
People & Culture Business Partner (Distribution Center, Ravenhall)
Lululemon —Ravenhall VIC
- Full-time
- Management
- Conflict management
- Annual leave
- Employee discount
Area Manager – Hospitality & Facilities Services
Compass Group Australia —Western Australia
- Full-time
- Leadership
- Communication skills
- Negotiation
Client Services Supervisor
Mondiale VGL —Botany NSW
- Full-time
Quick Apply
Networking Account Manager
Hewlett Packard Enterprise —Brisbane QLD
- Full-time
- Sales
- Communication skills
Marketing & CRM Specialist
BetMakers —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Parental leave
- Employee assistance program
Quick Apply
8d
Governance and Assurance Specialist - Kalgoorlie
Qube —Western Australia
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Account Manager
Boral —Newcastle NSW
- Full-time
- Sales
- Business development
- Construction experience
14d
Area Manager
Sebastian Property Services —Melbourne VIC
- $90,000 - $100,000 a year
- Full-time
- Organisational skills
- Budgeting
- In-person
Quick Apply
4d
Community Liaison Officer
Compass Group Australia —Roxby Downs SA
- Full-time
- Hospitality
- No degree
- Communication skills
QLD Sales Person - McLeod Northgate - Full Time
Mcleod Accessories —Northgate QLD
- Full-time
- Sales
- Communication skills
- Negotiation
- Parental leave
- Employee assistance program
Quick Apply
Sales Representative - Albury/Wodonga and Surrounds
PFD Food Services —Albury NSW
- Full-time
- Sales
- Microsoft Office
- Communication skills
- Health insurance
- Gym membership
Customer Service Manager, ANZ
Smurfit Westrock —North Richmond NSW
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
2d

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Account Executive

Shift -
Melbourne VIC

Apply Now

Job Details

Full-time
7 days ago

Benefits

Parental leave

Qualifications

Management
Sales
Salesforce
Microsoft Office
Finance
Sales pipeline
Financial services
Business
Communication skills

Full Job Description

Location

Melbourne; Brisbane

Employment Type

Full time

Location Type

Hybrid

Department

Broker Sales

Who is Shift?

At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.

We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We’ve helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding.

Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses.

About the role:

Using developed and proven personalised sales techniques, this role oversees full management of allocated customer account management responsibilities. The incumbent of the role is responsible for acquiring additional revenue streams from the existing allocated Shift customer portfolio, as well as bringing on new customers within the ‘Direct’ customer channel who can benefit from the Shift platform offerings. The Account Manager role works closely with customers to determine and explore potential solutions through the anticipation of the customer’s business growth needs.

Main Duties & Responsibilities:

Actively own and manage the relationship for allocated Shift customers through strategic and effective account management practices, customer service, and general curious outreach
Work with customers to understand their business needs and strategies, helping customers recognise how the Shift solutions can help accelerate their business
Sell Shift Platform solutions to prospective clients using solid arguments backed by the Shift sales approach
Conduct ongoing outreach to allocated customer portfolio to support increased platform utilisation, promotion and retention
Provide guidance to customers on service, platform, and general queries
Respond to and problem-solve customer queries via email and phone
Complete due diligence associated with the establishment of new accounts and ongoing management of existing accounts
Collaborate with team to inform development of effective and efficient processes related to the delivery of exceptional customer service and customer management
Collaborate with other operational teams across the Shift business to manage the needs and challenges of your customer portfolio
Use Salesforce CRM to enter and manage customer account information

Skills & Experience:

Developed interpersonal skills to enable effective relationship building
Ability to anticipate customer needs and match with appropriate Shift solutions
Strong phone management skills
Active listening skills
Effective communication skills
Ability to multi-task and manage time effectively
Strong problem-solving skills
Demonstrated relationship management/sales experience in a professional services setting
Proven experience successfully managing a pipeline of existing customers and potential leads
Proven customer support/representative experience
Strong understanding of financial services (ideally lending) highly regarded
Proficient with MS Office

Qualifications:

A business or finance degree is beneficial but not essential

#LI-SA1

Key benefits:

Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.
Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.
Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.
Family support – industry leading 26 weeks paid parental leave.
Purpose built spaces within our office – designed for collaboration, brainstorming, socialising, and focused work.
Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities.

#LI-Hybrid

Apply Now

Refine Your Search

retention representative jobs

Account Executive

Student Support Representative

Fundraising and Community Engagement Officer (QLD)

Student Success Representative

Customer Growth Representative

Internal Sales & Customer Service Representative

HR Business Partner Australia

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Account Manager

Area Manager

Community Liaison Officer

QLD Sales Person - McLeod Northgate - Full Time

Sales Representative - Albury/Wodonga and Surrounds

Customer Service Manager, ANZ

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