Contact Centre Specialist
Optus —Melbourne VIC
- Computer Science
- DevOps
- SQL
- Parental leave
- Employee discount
Security Platform Engineer - Microsegmentation
Optus —Sydney NSW
- No degree
- Parental leave
8d
Assistant Coach
Northern Football Netball League —Greensborough VIC
Director Capability Design & Definition AIOps
Optus —Melbourne VIC
- Analysis skills
- AI
- Communication skills
- Parental leave
- Employee discount
5h
Senior Men’s Football Coach
Northern Football Netball League —Greensborough VIC
- University
- Communication skills
Learning Support - Classroom Education Support
Government schools —Melbourne Northern Suburbs VIC
- Part-time
- Research
- Senior Secondary Certificate of Education
- Communication skills
21h
Registered Nurse - Cardiac Services
Western Health —Melbourne VIC
- Part-time
- Nursing
- Management
- Education
Netball Coach
Northern Football Netball League —Greensborough VIC
Research Officer (Qualitative Research)
La Trobe University —Australia
- From $84,205 a year
- Part-time
- Doctoral degree
- Writing skills
- Research
- Health insurance
4d
Digital Experience Specialist
La Trobe University —Australia
- From $96,878 a year
- Full-time
- Hybrid work
- Working with children
- Recruiting
- Communication skills
10d
Senior Coordinator, Student Voice and Partnerships
La Trobe University —Australia
- From $106,472 a year
- Full-time
- Hybrid work
- Working with children
- Recruiting
- Leadership
- Health insurance
14d
Coordinator, Student Voice and Partnerships
La Trobe University —Australia
- Full-time
- Working with children
- Recruiting
2d
Principal Research Fellow /Professor of Implementation Science
La Trobe University —Australia
- Doctoral degree
- Research
- Supervising experience
Software Engineer
Optus —Macquarie Park NSW
- Azure
- DevOps
- Master's degree
- Parental leave
- Employee discount
5h

More jobs to discover

Find similar jobs that you might be interested in.

Security Platform Engineer - Microsegmentation
Optus —Sydney NSW
Competitive remuneration with $80 monthly credit and 25% off Optus products, plus retail partner discounts. Relevant tertiary qualification in Computer Science,…
8d

I want to receive the latest job alert for trobe university

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

trobe university jobs near

Contact Centre Specialist

Optus -
Melbourne VIC

Apply Now

Job Details

Benefits

Onsite gym
Parental leave
Employee discount

Qualifications

TCP
Computer Science
Software Engineering
DevOps
SQL
Bachelor's degree
ServiceNow
Agile
Communication skills

Full Job Description

Contact Centre Specialist

Date: 23 Apr 2026

Location: Melbourne, Australia

Company: Singtel Group

Only applicants with full Australian Citizenship can be considered for this role, due to security requirements.

This role can be located in any of our offices: Melbourne, Sydney, or Brisbane.

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Join Optus as a Contact Centre Specialist, where you’ll support and develop the core capabilities that power our Contact Centre, voice biometrics, and analytics platforms for Federal Government customers. This role is perfect for someone early in their engineering career who wants exposure to enterprise‑grade customer experience technologies. You’ll triage incidents, support platform configuration, maintain data and reporting pipelines, and grow your expertise across SIP, Genesys, Nuance, Verint, biometrics, SQL, and automation. With mentoring, vendor training, and hands‑on experience across multiple technologies, this role lays the foundation for a future as a multi‑discipline Contact Centre engineer

Your day to day will consist of

Triage and resolve L1/L2 incidents and service requests across Contact Centre, voice biometrics, and analytics platforms.

Assist senior engineers with campaign setup, routing updates, configuration changes, and documentation.

Perform daily platform health checks across Contact Centre, biometrics, and analytics systems.

Monitor biometrics enrolments and verifications, escalate anomalies, and maintain certificate/key records.

Run and validate ETL jobs, update SQL queries, and support the accuracy of analytics data pipelines.

Log and manage incidents in ServiceNow and participate in Agile stand‑ups, retros, and post‑incident reviews.

What makes you perfect for the role?

Bachelor’s degree (or near completion) in Computer Science, Software Engineering, Information Systems, or similar.

Solid understanding of networking fundamentals (TCP/IP) and Linux or Windows CLI.

Exposure to at least one scripting or programming language (Python, JavaScript, PowerShell).

Strong problem‑solving ability demonstrated through projects, internships, or hands‑on experience.

Good written and verbal communication skills with strong customer engagement capability.

Proactive, flexible mindset with the ability to work effectively in cross‑functional environments.

Australian Citizenship with eligibility for security clearance.

Desirable: Exposure to Contact Centre or UC platforms, SQL experience, and familiarity with Agile or DevOps concepts.

The good stuff…. | What’s in it for you?

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.

Flexible working arrangements with opportunities to work three days in the office, two days remote or home.

Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.

Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.

We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.

Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.

Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).

Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Apply Now

Refine Your Search

trobe university jobs

Contact Centre Specialist

Security Platform Engineer - Microsegmentation

Assistant Coach

Director Capability Design & Definition AIOps

Senior Men’s Football Coach

Learning Support - Classroom Education Support

Registered Nurse - Cardiac Services

Netball Coach

Research Officer (Qualitative Research)

Digital Experience Specialist

Senior Coordinator, Student Voice and Partnerships

Coordinator, Student Voice and Partnerships

Principal Research Fellow /Professor of Implementation Science

Software Engineer

More jobs to discover

I want to receive the latest job alert for trobe university

Explore jobs in more locations

Contact Centre Specialist

Job Seeker Tools

Employer Tools

Browse

Stay Connected