In-Demand Senior systems engineer infrastructure security operations Jobs in Parramatta, Nsw

Senior Manager - Customer Support (Service Delivery)
BEUMER Group —Belrose NSW
- Urgently hiring
- Hybrid work
- Bachelor's degree
Quick Apply
2d
Senior Technical Specialist Offensive
Transport For NSW —Macquarie Park NSW
- $163,145 - $182,721 a year
- Full-time
- Azure
- AWS
- Communication skills
2d
Senior Software Engineer (Kubernetes, Golang)
Canva —Sydney NSW
- Full-time
- Hybrid work
- University
- Computer skills
- AI
- Parental leave
Quick Apply
5d
Senior Electronics Technician
Leidos —Sydney NSW
- Full-time
- Maintenance
- Annual leave
Digital Assets Production Support & SRE Lead (Vice President)
Citi —Sydney NSW
- Full-time
- Hybrid work
- SQL
3d
DevOps Engineer / Senior Analyst (AU Citizen with Baseline Security Clearance)
Accenture —Sydney NSW
- Full-time
- Azure
- DevOps
- Master's degree
Senior Software Engineer, AWS
Amazon Support Services Pty Ltd —Sydney NSW
- Full-time
- Computer Science
- SQL
- AWS
Senior Mechanical Engineer
Equinix —Silverwater NSW
- Full-time
- Hybrid work
- HVAC
- AI
- Communication skills
Software Development Engineer, AWS Networks
Amazon Support Services Pty Ltd —Sydney NSW
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Associate Systems Engineer
Amazon Support Services Pty Ltd —Sydney NSW
- Full-time
- Computer Science
- Software troubleshooting
- AWS
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Sydney NSW
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program
Senior Technical Business Analyst
EPAM Systems, Inc. —Sydney NSW
- Management
- Computer Science
- English
10d
Delivery Consultant, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- DevOps
- Master's degree
- AWS
Detection and Response Engineer (AU)
DroneShield Limited —Sydney NSW
- Full-time
- Azure
- AWS
- Analysis skills
Quick Apply
6d
Software Development Engineer
Amazon Support Services Pty Ltd —Sydney NSW
- Full-time
- Management
- Computer Science
- AWS
Network Development Engineer, Network Core (Relocation support available)
Amazon Support Services Pty Ltd —Sydney NSW
- Full-time
- AWS
- Health insurance
- Employee assistance program
Principal Engineer - Agentic AI - Online Payments
Tyro Payments —Sydney NSW
- On call
- Hybrid work
- Master's degree
- AWS
- APIs
13d
Technical Lead / Principal Software Engineer
Appian Corporation —Sydney NSW
- Computer science
- Computer Science
- Engineering
- Employee stock purchase plan
- Disability insurance
Quick Apply
Tech Architecture Sr Manager / Manager / Associate Manager / Specialist/ Sr. Analyst
Accenture —Sydney NSW
- Full-time
- CRM software
- DevOps
- AWS
Manager, Legal Engineering (Product Specialists)
Harvey —Sydney NSW
- Full-time
- Hybrid work
- Presentation skills
- AI
- Leadership
- Annual leave
- Parental leave
12d

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Senior Manager - Customer Support (Service Delivery)

BEUMER Group -
Belrose NSW

Quick Apply

Job Details

Full-time
2 days ago

Qualifications

ITIL Certification
Mechanical Engineering
Logistics
Bachelor's degree
Materials handling
Lean Six Sigma Certification

Full Job Description

Company Description

Conveying, loading, palletising, packing, sorting and distributing - BEUMER Group develops and produces technically leading intralogistics systems for the global market. Our employees are characterised by excellent know-how and a strong will to consistently develop themselves further. We do our utmost to promote this claim: within the framework of a family-like cooperation characterised by high mutual esteem and a culture of trust that creates stability and security. Our common goal: to implement outstanding and innovative projects worldwide.

Job Description

At BEUMER Group, we deliver innovative automated systems that keep airports, logistics operations, and critical supply chains moving. We are seeking an experienced and technically capable leader to join our Customer Support team as Senior Manager – Customer Support (Service Delivery).

This is a key leadership role responsible for the delivery of technical customer support services across Australia and New Zealand, leading engineering and service delivery teams to ensure exceptional operational performance, customer satisfaction, and long-term system reliability. The role combines technical leadership, operational excellence, and strategic stakeholder management across airport and logistics environments.

As the Senior Manager – Customer Support (Service Delivery), you will lead a diverse team of field service, resident site, mechanical, and commissioning engineers, ensuring the successful delivery of maintenance, troubleshooting, system optimisation, and lifecycle support activities.

You will work at the intersection of engineering, operations, and customer support, driving service excellence while developing strong customer relationships and continuously improving performance across the ANZ region

Key Responsibilities

Lead and develop technical service delivery teams across Australia and New Zealand.
Oversee maintenance, fault diagnosis, troubleshooting, and performance of installed systems.
Ensure service delivery meets contractual obligations, service level agreements (SLAs), and uptime targets.
Act as the escalation point for complex technical and operational issues.
Monitor and improve service performance metrics, operational KPIs, and system reliability.
Drive continuous improvement initiatives to enhance service quality, efficiency, and customer outcomes.
Support upgrades, retrofits, and optimisation programs throughout the system lifecycle.
Partner with engineering, project, supply chain, sales, and customer stakeholders to deliver integrated outcomes.
Lead, coach, and develop technical leaders and specialists across the Customer Support function.
Support resource planning, financial performance, and operational efficiency initiatives.
Ensure compliance with all safety, quality, and company standards.

Qualifications

About You

You are a proven technical services leader who combines strong engineering knowledge with the ability to build high-performing teams and strong customer relationships.

Qualifications & Experience

Bachelor's degree in Engineering (Mechanical, Electrical, Mechatronics or similar preferred).
5–10 years' experience in technical service delivery, field service, engineering operations, or similar environments.
Demonstrated experience leading engineering or technical teams.
Experience within industrial automation, logistics, material handling, airport systems, or related industries is highly desirable.
Strong understanding of service delivery, maintenance, reliability, and operational performance management.
Experience managing customer-facing operations and complex stakeholder environments.
Project management, ITIL, Lean, Six Sigma, or similar certifications are advantageous

Key Capabilities

Service Delivery Management
Technical Leadership
Field Service Operations
Maintenance & Reliability Management
Customer Relationship & Stakeholder Management
Performance & KPI Management
Continuous Improvement
Financial & Commercial Acumen
Strategic Problem Solving
Change Leadership

Additional Information

Why Join BEUMER?

At BEUMER Group, we design and deliver innovative engineering and automation solutions that support some of the world’s most critical infrastructure. Our teams are driven by collaboration, integrity, and a strong commitment to customer outcomes.

What we offer:

A leadership opportunity within a global organisation with a strong presence across Australia and New Zealand
The ability to influence service delivery outcomes for some of the region's most complex airport and logistics automation systems
Responsibility for leading and developing high-performing engineering and technical teams across multiple locations
Exposure to local, regional, and international stakeholders across operations, engineering, projects, and customer support
The opportunity to drive continuous improvement, operational excellence, and customer success in a critical service environment
A collaborative and values-driven culture that prioritises safety, innovation, accountability, and teamwork
Long-term career development opportunities within a global engineering and technology business

If you're an experienced service delivery or engineering leader looking to make a meaningful impact in a technically complex and customer-focused environment, we'd love to hear from you.

Immediate Start Available

If you're ready to take the next step in your leadership career, we encourage you to apply today.

Quick Apply

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