In-Demand Of gtm operations Jobs

Tech & Product Specialist
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- $75,000 - $85,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick Apply
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Tech & Product Specialist

TaylorMade -
Clayton VIC

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year

Qualifications

Microsoft Powerpoint
TCP
Microsoft Excel
Microsoft Outlook
Sales
Microsoft Office
Organisational skills
Communication skills
Marketing

Full Job Description

The Tech & Product Specialist role is a key execution and delivery role within the TaylorMade Pacific Marketing team. This role manages and executes global standards on fitting technique and is a technical expert on all product from concept to GTM execution. Reporting to the Product Manager, this role is responsible for the planning, coordination and delivery of product training programs and fitting operations.

This role requires a hands-on, detail-oriented professional who thrives in a fast-paced environment and can manage multiple programs simultaneously. The successful candidate will be instrumental in elevating consumer and trade experiences, driving engagement through training and education, driving sales and ensuring the TaylorMade brand is represented to the highest standard across all touchpoints.

Key Responsibilities:

Sales:

Interacting with customers, monitoring satisfaction and delivering programs designed to increase sales

Delivering training to the Pacific sales team, with the goal of enhancing their sales acumen and product knowledge

Analysing customers' needs and making recommendations based on technical insight and expertise

Training:

Plan, coordinate, and deliver product training, ensuring sales staff and fitters nationwide are equipped with current TaylorMade product knowledge.

Manage the TaylorMade Certified Professional (TCP) program end to end, including external and internal communications, reporting, content planning, and engagement tracking.

Build and execute a full-year TCP communication plan

Maintain and service all partner training platforms (e.g. Drummond Golf) with up-to-date training modules and content.

Coordinate in-person training sessions nationwide ensuring attendance registers, feedback (SWOT analysis), and reporting are completed for every session.

Measure and report on training delivery vs plan, registration and attendance volumes, and engagement and feedback quality.

Market's most credible TaylorMade fitting and product expert, attending global fitter and product summits, maintaining Trackman certification, etc.

Engage with Governing Bodies to drive training accreditation across the TaylorMade portal.

Fitting Operations:

In conjunction with the Product Manager, ensure all fitters are equipped with the latest fitting equipment (shafts, bags, etc.) with clear delivery schedules.

Develop and maintain asset registers by fitter location.

Coordinate stock on hand (SOH) updates from fitters twice annually (June and December).

Create and elevate a fitting process (SOP) to ensure consistency across all fitting experiences and developing a measured outcome with key reporting capabilities in conjunction with Senior National Sales Manager, Product & Marketing Manager and Global Operations.

Develop and manage a Fitter Digest communication program (monthly cadence) to maintain engagement with the fitter network.

Drive SelectFit network performance, quarterly account reviews, toolkit management, training compliance, ROI reporting.

Experiential Programs:

Identify opportunities to enhance MFE/MFX programs and develop a rollout plan to retail partners.

Manage MFE/MFX strategies and be the day to day and with Global key contacts to ensure seamless execution.

Manage the full fitting technology ecosystem, Trackman, Foresight GC Quad, GEARS, MFE/MFX, ensuring all systems are operational, updated, and properly utilised.

Team TaylorMade – Athletes, Ambassadors & Programs:

Execute the full-year Team TaylorMade program across HPS, Ambassadors, Trainees including profile creation, content plans, product delivery, communication, gifting, and events.

Manage program reporting including contract status, YTD spend vs allocation, and content delivery.

Plan and execute the annual HPS Trips in conjunction with key stakeholders.

Manage youth programs with clear calendars, monthly communications through program managers, and program overviews.

Skills & Experience:

Minimum 2 years' experience in sports marketing, experiential marketing, event management, or a related field.

Proven ability to manage multiple programs, stakeholders, and deadlines simultaneously.

Strong organisational skills with high attention to detail and follow-through.

Confident communication skills, both written and verbal, with the ability to engage trade, retail, and athlete audiences.

Proficiency in Microsoft Office (PowerPoint, Excel, Outlook) and project management tools.

Experience with training delivery, product education, or trade engagement programs.

Pay: $75,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

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