In-Demand It support Jobs in Dee Why, Nsw

IT Support Engineer
Dipole Group —North Sydney NSW
- $80,001 - $90,000 a year
- Full-time
- In-person
Quick Apply
9d
Service Desk Analyst - Hybrid
Aruma —Sydney NSW
- Up to $18,550 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
8d
Service Desk Analyst (NSW)
St Vincent's Health Australia —Inner West NSW
- Full-time
- Microsoft Outlook
- Management
- Research
- Employee assistance program
7d
AST - Technical Support Co-Ordinator
Device Technologies Australia —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
Workshop & Technical Support Team
Scene to Believe —Sydney NSW
- Overtime
- Forklift
Quick Apply
Data Center IT Operations Technician, Data Center Operations
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- Senior Secondary Certificate of Education
- AWS
Technical Support Specialist
Experteq Careers —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Analysis skills
- Annual leave
- Work from home
Quick Apply
9d
Service Desk Analyst – Level 2
Conferma —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Technical Support Specialist
Intercom —Sydney NSW
- Hybrid work
- APIs
- AI
- Communication skills
- Health insurance
- Annual leave
Technical Support Engineer - Remote APAC
Factory —Sydney NSW
- Full-time
- Remote
- Azure
- AWS
- AI
Service Desk Manager
First Focus —Mascot NSW
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Service Desk Analyst
EFEX —Sydney NSW
- Full-time
- Azure
- Customer service
- Salesforce
Quick Apply
Technical Support Engineer
Rapiscan —Homebush NSW
- Weekend availability
- Management
- Microsoft Office
- Analysis skills
6d
IT Service Management Specialist
UTS College —Sydney NSW
- Full-time
- Remote
- Communication skills
Senior Technical Support Engineer (Integrations)
FloQast —Sydney NSW
- Full-time
- Bilingual
- Salesforce
- APIs
Client Technical Support
Circana —Blenheim Road NSW
- Full-time
- Hybrid work
- Bilingual
- Spanish
- Computer Science
- Annual leave
- Parental leave
Senior IT Systems Administrator
KBR —Sydney NSW
- Full-time
- Bachelor's degree
- No degree
- Parental leave
Desktop Support Engineer - Sydney
Datacom —Sydney NSW
- Full-time
- Communication skills
- Time management
- Health insurance
Quick Apply
Azure Systems Administrator
Smart Communications —Sydney NSW
- Azure
- DevOps
- AWS
- Gym membership
Infrastructure Support Engineer, IREO
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- Software troubleshooting
- AWS
- Scripting

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IT Support Engineer

Dipole Group
North Sydney NSW

Quick Apply

Job Details

Permanent | Full-time
$80,001 - $90,000 a year
9 days ago

Qualifications

IT support

Full Job Description

About Dipole Group
We are a wholly Australian owned and operated ICT and Telecom networks specialist delivery business. Dipole operates locally, regionally, and internationally. Our capabilities span across Telecommunications, Finance, Insurance, health, Public Services, Print / Digital Media, Broadcast and Supply Chain. Dipole Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Role
The ICT Support Engineer develops support procedures and strategies for systems, networks, operating systems and applications development. This role provides technical expertise and direction in support of system infrastructure and process improvements, diagnoses and resolves complex system problems, and ensures the delivery of high-quality 24/7 technical support services.

Key Responsibilities:

Diagnose and resolve complex technical problems related to hardware, software, networks, and systems infrastructure, including installation, maintenance, repair, upgrade, and configuration of desktops, servers, email, databases, operating systems, and security systems.
Develop and implement support procedures and strategies for systems, networks, operating systems, and applications development, defining escalation, response, and resolution timeframes based on criticality and impact.
Prioritise and triage incoming incidents and service requests to ensure timely response and appropriate escalation, managing Incident and Change queues to ensure service restoration and completion within agreed SLAs.
Act as the primary escalation point of contact for onshore and offshore teams, managing High Impact Incidents across affected lines of business and driving restoration within agreed timeframes.
Test, identify, and diagnose functionality errors and faults in systems and programming code within established testing protocols, guidelines, and quality standards to ensure systems perform to specification.
Perform organisational systems architecture reviews and assessments, recommending current and future hardware and software strategies and directions to facilitate business growth and agility.
Develop, conduct, and provide technical guidance and training in application software and operational procedures for team members, ensuring continuous upskilling and knowledge transfer.
Create and review technical documentation such as procedural, instructional, and operational guides, technical reports, specifications, and maintenance inventory systems.
Schedule and conduct quality audit inspections, analysing and reviewing systems, data, and documentation to identify variations and potential high-risk areas in securing adherence to standards and procedures.
Recommend corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures.
Communicate, educate, and liaise with users and management to ensure awareness and adherence to standards, procedures, and quality control issues, while interacting with clients to determine satisfaction levels and areas of potential dissatisfaction.
Lead infrastructure projects as Project Manager, monitoring and controlling project time, cost, quality, and risks throughout the project lifecycle, ensuring all business and technical requirements are met.

Next Steps
If you are passionate about IT Support and have the necessary skills and experience, please click on the APPLY button now. Due to the high number of applicants, only shortlisted candidates will be contacted for further discussion within 3-5 business days. We thank you for taking an interest in this opportunity with us.

Job Type: Full-time, Permanent

Salary: From 80,001 to 90,000 AUD per annum plus Superannuation.

Pay: $80,001.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in dee why, nsw

IT Support Engineer

Service Desk Analyst - Hybrid

Service Desk Analyst (NSW)

AST - Technical Support Co-Ordinator

Workshop & Technical Support Team

Data Center IT Operations Technician, Data Center Operations

Technical Support Specialist

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Technical Support Specialist

Technical Support Engineer - Remote APAC

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Service Desk Analyst

Technical Support Engineer

IT Service Management Specialist

Senior Technical Support Engineer (Integrations)

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Senior IT Systems Administrator

Desktop Support Engineer - Sydney

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Infrastructure Support Engineer, IREO

I want to receive the latest job alert for it support in dee why, nsw

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