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Sr Project / Program Manager

Dynatrace -
Canberra ACT

Apply Now

Job Details

Full-time

Benefits

Health insurance
Annual leave
Employee assistance program
Paid volunteer leave

Qualifications

Jira
ITIL Certification
PMP
Enterprise software
Analysis skills
Risk management
Smartsheet
PMI Certification
SaaS
Microsoft Project
AI
Leadership
Communication skills

Full Job Description

Your role at Dynatrace

We're looking for an experienced Senior Project Manager to lead the delivery of Dynatrace professional services across Federal Government and Public Sector customers.

In this role, you'll partner with customers, delivery teams, and senior stakeholders to successfully deliver complex technology initiatives within secure and highly regulated environments. You'll be responsible for guiding projects from planning through to completion, ensuring outcomes are delivered on time, within scope, and aligned to customer expectations.

You'll act as the primary delivery contact for customers, bringing clarity to project execution, managing risks and dependencies, and fostering strong stakeholder relationships. Working closely with Account Executives, Services Leadership, Program Managers, and Customer Success teams, you'll help customers realise value from their Dynatrace investment while identifying opportunities for continued growth and success.

This is an opportunity to work with some of Australia's most significant government organisations while contributing to the delivery of innovative observability and software intelligence solutions.

What you'll do

Project Delivery & Leadership

Lead the delivery of customer projects throughout the full project lifecycle, from initiation through to successful completion.
Develop and maintain project plans, schedules, milestones, and delivery roadmaps.
Coordinate multidisciplinary teams to ensure successful execution of project outcomes.
Manage project scope, timelines, budgets, risks, issues, and dependencies.
Ensure project deliverables meet agreed quality standards and customer expectations.

Stakeholder Engagement

Build trusted relationships with customer stakeholders, project teams, and executive sponsors.
Facilitate project governance forums, status meetings, and steering committee updates.
Communicate project progress, achievements, risks, and mitigation plans to a range of technical and non-technical audiences.
Support executive reporting and engagement activities alongside Program Managers and Services Leadership.

Governance & Operational Excellence

Maintain project documentation, reporting, and governance artefacts.
Drive effective risk, issue, change, and escalation management processes.
Promote consistent project delivery practices, methodologies, and tools.
Monitor project performance and proactively address challenges to maintain delivery success.

Collaboration & Customer Success

Partner with Dynatrace technical teams, consultants, and customer-facing functions to ensure successful delivery outcomes.
Support continuous improvement initiatives and contribute to delivery best practices.
Share customer feedback and insights to help drive ongoing customer success and growth opportunities.

What will help you succeed

Required Experience

Proven experience managing customer-facing technology, software, or digital transformation projects.
Experience delivering projects within enterprise, SaaS, cloud, or IT environments.
Strong project planning, stakeholder management, and delivery leadership skills.
Demonstrated ability to manage multiple priorities in fast-paced and evolving environments.
Excellent communication skills, with the ability to engage confidently across technical teams, business stakeholders, and executives.
Strong analytical, problem-solving, and risk management capabilities.
Experience working within structured project governance frameworks and methodologies, including Agile, Waterfall, or hybrid approaches.
Proficiency with project management tools such as Jira, Microsoft Project, Smartsheet, or similar platforms.
A collaborative and customer-focused approach, with a commitment to delivering quality outcomes.

Preferred Experience

Experience delivering projects within Australian Federal Government or other highly regulated environments.
Project Management certification (PMP, PRINCE2 or equivalent).
Agile certification (Scrum, Kanban, SAFe or similar).
ITIL certification.
Knowledge of observability, application performance monitoring, cloud operations, or related technology domains.
Familiarity with Dynatrace or similar enterprise software platforms.

Security Requirements

NV1 Security Clearance is highly regarded, candidates who are eligible and willing to obtain an NV1 Security Clearance are encouraged to apply.

Why you will love being a Dynatracer

Why Dynatrace?

At Dynatrace, you'll work alongside talented people who are passionate about innovation, customer success, and continuous learning. We celebrate diverse perspectives and are committed to creating an inclusive workplace where everyone feels valued, supported, and empowered to do their best work.

We welcome applications from people of all backgrounds, experiences, and identities. If you're excited about the role but don't meet every requirement, we encourage you to apply.

Travel

Occasional travel may be required (up to 25%).

Compensation and Rewards

Note to Recruiters and Agencies : Thank you for your interest in Dynatrace. Please note that we do not accept unsolicited agency resumes —do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace.

Benefits and work-life perks

We offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work-life perks designed to make your ride with us even more rewarding.

Mental health support

Our Employee Assistance Program, powered by Telus Health, offers support for you and your family members.

Wellness Days

Four company-designated extra paid days off for you to recharge batteries.

Flexibility

Our hybrid working model and flexible working hours offer you the flexibility you need.

AI-driven workflows

Use AI as your daily teammate to automate tasks and focus on what matters.

Learn & develop

Company-wide learning perks, designated team's learning days, and more.

Volunteering day

A day of paid volunteer time to support a community or cause you care about.

Regular team events

We host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!

International vibe

Most of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.

Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there.

About Dynatrace

Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.

Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.

Apply Now

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program manager (professional services) australia jobs

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Explore jobs in more locations

Your role at Dynatrace

Your role at Dynatrace

What you'll do

Project Delivery & Leadership

Stakeholder Engagement

Governance & Operational Excellence

Collaboration & Customer Success

What will help you succeed

What will help you succeed

Required Experience

Preferred Experience

Security Requirements

Why you will love being a Dynatracer

Why Dynatrace?

Travel

Compensation and Rewards

Benefits and work-life perks

Mental health support

Wellness Days

Flexibility

AI-driven workflows

Learn & develop

Volunteering day

Regular team events

International vibe

About Dynatrace