In-Demand Relationship manager Jobs in Caboolture, Qld

Case Manager
Auto & General Holdings —North Lakes QLD
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Parental leave
- Gym membership
Quick Apply
21h
Sales Executive Dealers & Prefab
DuluxGroup —Clontarf QLD
- Full-time
- Salesforce
- Communication skills
- Parental leave
- Employee assistance program
Customer Service & Outbound Representative
Caldic —Bray Park QLD
- Microsoft Excel
- Customer service
- ERP systems
10d
Solicitor or Associate - Personal Injury
Shine Lawyers —North Lakes QLD
- Full-time
- Remote
- Bachelor's degree
- Work from home
7d
National Manager - Clinical, Safeguarding & Quality
ONCALL Group QLD —Brendale QLD
- On call
- Microsoft Office
- Care plans
- Leadership
5d
OSHC Assistant Coordinator | Narangba Valley
Helping Hands —Narangba QLD
- Up to $42 an hour
- Part-time
- Leadership
- Communication skills
- Paid training
- Health insurance
Quick Apply
HR Operations Specialist (12- Month Fixed Term Contract)
Sandvik —Narangba QLD
- Full-time
- Parental leave
- Employee assistance program
7d
Psychologist - General or Provisional
Your Best Life Disability and Health Services —Morayfield QLD
- $80,000 - $122,000 a year
- Full-time
- Communication skills
Quick Apply
Fast Food Team Leader - Morayfield Drive-Thru
The Yiros Shop —Morayfield QLD
- Weekend availability
- Hospitality
- Supervising experience
- Restaurant
Quick Apply
Learning Specialist
Auto & General Holdings —North Lakes QLD
- Sales
- No degree
- Leadership
- Parental leave
- Employee discount
Quick Apply
3d
Finance Support Administrator
GE Aerospace —Bray Park QLD
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
18h
Commercial Branch Manager - Manufacturing
ASSA ABLOY —Clontarf QLD
- Construction experience
- Leadership
- Communication skills
FIFO Relief Unit Manager
Compass Group Australia —Kallangur QLD
- Full-time
- Management
- Analysis skills
- Recruiting
- Free food
Coordinator - Clayfield
Catholic Early EdCare —Brisbane Northern Suburbs QLD
- Full-time
- Childcare
- Management
- Working with children
- Employee discount
- Referral program
15h
Team Leader Technical Motor Claims
Auto & General Holdings —North Lakes QLD
- Management
- Leadership
- Parental leave
- Gym membership
Quick Apply
5d
Trek Australia - Expressions of Interest
Trek Bicycle Corp (Australia) —North Lakes QLD
- Part-time
- Microsoft Word
Quick Apply
Branch Lending Manager
Westpac —North Lakes QLD
- Full-time
- Business development
8d
Store Manager, Strathpine
Optus —Strathpine QLD
- Parental leave
Inventory & Warehouse Manager
Your Solution Compounding Pharmacy Pty Ltd —Brendale QLD
- Full-time
- Microsoft Excel
- ERP systems
- Data analysis skills
Quick Apply
Fast Food Team Members - Morayfield (Drive-Thru)
The Yiros Shop —Morayfield QLD
- Weekend availability
- Hospitality
- Restaurant
- Communication skills
Quick Apply

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Case Manager

Auto & General Holdings -
North Lakes QLD

Quick Apply

Job Details

Permanent
21 hours ago

Benefits

Employee rewards program
Parental leave
Gym membership
Paid volunteer leave
Insurance services

Qualifications

Customer service
Analysis skills
Communication skills
Negotiation

Full Job Description

About the Role

We are seeking an experienced and motivated Case Manager to join our Customer Dispute Resolution team. Reporting to the CDR Team Leader, this role delivers expert dispute resolution that safeguards our customers' interests and business reputation. You'll manage customer disputes with empathy, integrity, and excellence, ensuring all are resolved fairly and in accordance with Code Compliance and Legal Requirements, whilst building strong customer relationships.

About Us

Auto & General (A&G) is Australia's fastest-growing insurance business, providing comprehensive general insurance solutions since 2000, including Car, Motorcycle, Home, Contents, Pet, and Travel Insurance, often in partnership with leading brands like Budget Direct, ING, Qantas, and Coles. Our mission is to 'safeguard a brighter future' for our customers and community. We cultivate a culture of 'High Performance with High Integrity' (the A&G Way), fostering a collaborative environment where we invest in our team members through generous rewards, benefits, and development opportunities. Visit autogeneral.com.au to find out more.

What You'll Be Doing

Manage investigation and response to customer disputes, both direct from customers and from the Australian Financial Complaints Authority (AFCA)
Execute delegated authority to resolve disputes by evaluating policies and applying judgement, whilst achieving team performance benchmarks and targets
Provide trusted advice to internal stakeholders and identify opportunities for process improvements
Retain existing business through strong customer relationships and timely resolution of customer concerns
Ensure accurate recording of dispute information and meet quality audit requirements
Role model A&G values in all dealings with customers, team members, and stakeholders
Communicate with customers in writing and verbally using privacy principles, code compliance, and legal standards
Support managers and leaders to define objectives and required resources to achieve targets

What You'll Bring

To thrive in this role, you'll need a blend of investigation expertise, dispute resolution acumen, and a genuine passion for delivering customer-focused outcomes. You'll bring:

Minimum three years in a claims, finance, or customer service role
General insurance knowledge
Proven decision-making and negotiation skills with the ability to produce win-win solutions
Excellent written and verbal communication skills
Strong analytical skills and attention to detail
Working knowledge of relevant compliance standards and legislative requirements
Demonstrated ability to manage workload effectively and prioritise tasks
Dispute resolution, negotiation, mediation, or conciliation background (highly regarded)
Legal background or insurance studies (highly regarded)

Our Perks

At Auto & General, we believe in supporting our people to thrive both professionally and personally. Here are some of the benefits you can expect:

Be Rewarded: We recognise high performance and reward our people through bonuses and our employee recognition platform, Rewards Gateway, offering exclusive discounts across 600+ top retailers.
Work Flexibility: Enjoy options for hybrid work, allowing you to balance work and life effectively.
Options for Leave: Life happens, so we offer volunteer days, an additional paid 'ME' day, paid parental leave, and the opportunity to purchase additional leave to cover all of life's big moments.
Grow With Us: Access a wide range of learning and professional development opportunities to suit your career aspirations.
Give Back: Our A&G Difference program empowers you to contribute to causes you're passionate about through volunteering, fundraising, and donations.
Take Care of Yourself: Your wellbeing is important to us. Benefit from our healthy mind and body hub, mental-health support, and fitness discounts to help you be your best self.
Celebrate The Wins: Join our vibrant culture with many on-site events, family fun days, and annual celebrations.
Save Money: Enjoy discounts on our insurance products, plus exclusive deals with various retailers and hospitality providers across Australia.

Apply Today

If you're a dedicated dispute resolution professional looking for a challenging and rewarding role within a growing Australian company, we encourage you to apply. Join us and help 'safeguard a brighter future'!

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Quick Apply

Refine Your Search

relationship manager jobs in caboolture, qld

Case Manager

Sales Executive Dealers & Prefab

Customer Service & Outbound Representative

Solicitor or Associate - Personal Injury

National Manager - Clinical, Safeguarding & Quality

OSHC Assistant Coordinator | Narangba Valley

HR Operations Specialist (12- Month Fixed Term Contract)

Psychologist - General or Provisional

Fast Food Team Leader - Morayfield Drive-Thru

Learning Specialist

Finance Support Administrator

Commercial Branch Manager - Manufacturing

FIFO Relief Unit Manager

Coordinator - Clayfield

Team Leader Technical Motor Claims

Trek Australia - Expressions of Interest

Branch Lending Manager

Store Manager, Strathpine

Inventory & Warehouse Manager

Fast Food Team Members - Morayfield (Drive-Thru)

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