Ovolo Sydney is seeking an Executive Assistant Manager to join our dynamic team during an exciting period of transformation. As we undergo a comprehensive property refurbishment and relaunch, we need a guest-obsessed leader who understands that our success is measured not just in numbers, but in the genuine connection we create with every guest and the memories we craft.
Your Mission: Elevate Every Guest Experience
As our Executive Assistant Manager, you'll be the driving force behind operational excellence, working alongside our Area General Manager to ensure every guest feels valued, understood, and delighted. This isn't just about managing operations; it’s about orchestrating experiences that turn first-time visitors into lifelong advocates.
What You'll Own:
Guest Experience Leadership
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Champion a guest-first culture where every team member understands their role in creating exceptional moments
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Implement service standards that anticipate and exceed guest needs and desires
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Lead by example, being visible and accessible to both guests and team members
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Develop personalised service protocols that make every guest feel like our only guest
Commercial Excellence with Heart
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Drive revenue growth across Rooms and F&B while never compromising on guest satisfaction
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Analyse guest feedback and market trends to identify new revenue opportunities that add genuine value
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Optimise pricing strategies that reflect the premium experience we deliver
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Partner with sales and marketing teams to create packages and experiences guests actually want
Operational Mastery
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Oversee Rooms Division, Maintenance, and F&B operations with a focus on seamless guest journeys
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Lead the property refurbishment project, ensuring minimal disruption to guest experiences
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Implement systems and processes that empower your team to deliver consistent, exceptional service
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Maintain the highest standards in all areas while fostering an environment of continuous improvement
Team Inspiration & Development
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Build and nurture a team of hospitality professionals who are passionate about guest service
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Create a culture where team members feel valued, empowered, and excited to exceed expectations
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Provide coaching and mentorship that develops future leaders in hospitality
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Foster an environment where every team member understands how their role impacts guest satisfaction
What Makes You Perfect for This Role:
Your Experience:
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5+ years in senior hotel operations with proven success in both rooms and F&B
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Could be a step up for someone wanting to be the next General Manager.
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Track record of increasing revenue while maintaining exceptional guest satisfaction scores
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Experience managing property renovations or openings with minimal guest impact
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Demonstrated ability to build high-performing, guest-focused teams
Your Mindset:
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You genuinely believe that hospitality is about creating emotional connections
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You understand that profitability comes from delivering value that guests are happy to pay for
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You're energised by challenges and see problems as opportunities to improve guest experiences
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You lead with empathy and inspire others through your passion for service excellence
Your Skills:
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Strong analytical abilities to interpret guest feedback, financial data, and market trends
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Excellent communication skills that build trust with guests, team members, and stakeholders
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Commercial acumen that identifies opportunities to enhance both guest value and revenue
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Natural coaching ability that develops talent and builds lasting teams
Why You'll Love Being Part of Ovolo:
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Meaningful Impact: Every day, you'll see how your leadership directly enhances guest experiences
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Growth Opportunity: Lead a major refurbishment and relaunch that will define your career
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Innovative Environment: Work with a brand known for creativity, authenticity, and exceptional service
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Professional Development: Access to training, networking, and career advancement opportunities
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Collaborative Culture: Partner with passionate professionals who share your commitment to excellence
Ready to Make Every Guest Experience Unforgettable?
If you're a hospitality leader who measures success by guest smiles as much as by financial results, we want to hear from you. Join us in creating a property where every guest feels valued, every team member feels empowered, and every day brings new opportunities to exceed expectations.
Your journey toward transforming hospitality starts here.
