In-Demand Information technology Jobs in Perth, Wa

Service Desk Analyst (IT)
Serco Plc —Murdoch WA
- 8 hour shift
- Customer service
- Analysis skills
- Communication skills
Lead Technical Support Service
Sandvik —Perth WA
- Full-time
- Parental leave
3d
Solutions Architect - Enterprise Service Management (Financial Services)
ServiceRocket —Perth WA
- Full-time
- Hybrid work
- Azure
- Management
- DevOps
- Relocation assistance
- Health insurance
IT Graduate Program Coordinator
University of Sydney —Darlington WA
- $131,108 - $147,858 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Parental leave
18h
IT Support Engineer, Level 2 - OSIT
Lyra Technology Group —Osborne Park WA
- Full-time
- Hybrid work
- Communication skills
- Time management
Quick Apply
23h
Process Control Network Engineer (PCN)
Accenture —Perth WA
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
9h
Senior Technical Support Representative
Caterpillar —Perth WA
- Full-time
- Management
- Customer service
- Engineering
19h

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Service Desk Analyst (IT)

Serco Plc -
Murdoch WA

Apply Now

Job Details

Full-time

Qualifications

Customer service
Analysis skills
Problem management
Communication skills

Full Job Description

Location: Fiona Stanley Hospital, Murdoch, Perth
Employment Type: 24-month Fixed Term Opportunity
Rostered Shifts:

12-hour shifts (7:00am – 7:00pm days, 7:00pm – 7:00am nights)

4 days on / 4 days off rotation (3 day shifts followed by 1 night shift) Public holidays occasionally.

Roster includes two Saturday shifts, and two Sunday shifts every eight weeks.

Serco is a place where you can grow

Join a team of 10,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

Supportive, collaborative ICT team environment
Access to professional development and certification support
Opportunities to make a real impact in public healthcare
Employee wellbeing programs and inclusive culture
Leadership that values trust, care, innovation, and pride

Make an impact at Serco

As a Service Desk Analyst at Fiona Stanley Hospital, you’ll be part of a passionate ICT team within a Managed Services environment, dedicated to delivering reliable, customer-focused technology support. You’ll help ensure the hospital’s systems run smoothly, respond to user needs with care, and keep critical services operating around the clock. This role is all about supporting a first-class healthcare facility environment through great service, smart problem-solving, genuine teamwork, and driving value.

As a Service Desk Analyst in the ICT team, you’ll make a positive impact by keeping our client and their patients in mind while driving industry-leading service excellence:

Managing Incidents, Service Requests and Work Orders across calls, emails and online chat
Providing initial technical triage and resolving issues at first contact where possible
Updating and logging all interactions in the Incident Management System
Engaging with internal stakeholders and supporting a seamless customer experience
Undertaking problem management activities and identifying workarounds
Contributing to process improvement and supporting enhancements to the BMC toolset

Serco is a place for you

You could be a great fit if you have:

At least one year of experience in a technical customer service role or service desk environment
Strong communication skills and a naturally customer-focused approach
The ability to prioritise competing demands and stay calm under pressure
Well-developed problem-solving and analytical skills
An interest in continuous learning and staying current with ICT best practice
Experience in a Managed Service Provider or a technical healthcare environment

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We serve governments across Australia and New Zealand across Health, Defence, Maritime, Justice, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures. By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.

How to Apply

Click Apply to submit your application today.

Please upload your CV as a single document. If you wish to include a cover letter, merge it with your CV before uploading.

Impact a better future at Serco.

Apply Now

Refine Your Search

information technology jobs in perth, wa

Service Desk Analyst (IT)

Lead Technical Support Service

Solutions Architect - Enterprise Service Management (Financial Services)

IT Graduate Program Coordinator

IT Support Engineer, Level 2 - OSIT

Process Control Network Engineer (PCN)

Senior Technical Support Representative

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I want to receive the latest job alert for information technology in perth, wa

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