In-Demand Manager external dispute resolution Jobs

Privacy Consultant
Australian Financial Complaints Authority —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
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Senior Workplace Relations Advisor
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- Full-time
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ASO6 Senior Return to Work Consultant
SA Health —South Australia
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- Part-time
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Senior Legal Counsel
G'day Group —Adelaide SA
- Full-time
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- Analysis skills
- Leadership
- Communication skills
- Annual leave
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Laboratory Supervisor - Western Victoria
Coffey Testing —Campbellfield VIC
- Overtime
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- Laboratory experience
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Senior Associate - Family Law
Unified Lawyers —Sydney NSW
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Senior Ombudsman, Banking and Finance (Small Business & Transactions)
AFCA —Melbourne VIC
- Full-time
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Uniting NSW.ACT —Parramatta NSW
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Privacy Consultant

Australian Financial Complaints Authority -
Melbourne VIC

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Job Details

Full-time
1 day ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
PCI
Microsoft Office
Records management
ISO 27001
Financial services
AI
Communication skills

Full Job Description

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

Help protect what matters most, people's information and their trust

At AFCA, we exist to resolve financial disputes fairly, independently and transparently and that means the personal information entrusted to us has to be handled with the same care and integrity we ask of the industry we oversee. We're looking for a Privacy Consultant to join our Office of the General Counsel and play a hands-on role in making that happen.

This is a great opportunity for someone early in their privacy career or coming from a records management, dispute resolution, financial services or health background, who wants to build genuine expertise in privacy law while working alongside experienced legal professionals.

What you'll be doing

Reporting into the Senior Privacy Manager & Counsel, you'll be right at the centre of how AFCA meets its obligations under the Privacy Act 1988 (Cth). Day to day, that means:

Handling privacy requests - reviewing and preparing AFCA's responses to access and correction requests under APPs 12 and 13, and keeping our privacy database accurate and up to date
Supporting compliance - researching privacy and data protection developments to help keep AFCA ahead of its statutory obligations
Managing incidents - assisting with the breach reporting register, remediation activities, and identifying trends or systemic issues
Delivering insights - collating data for privacy reporting, and helping spot patterns that matter
Building capability - helping design and roll out privacy training across the organisation
Engaging stakeholders - liaising with teams across AFCA, and occasionally regulators and external law firms, to get things right

Qualifications

What you'll bring

Tertiary qualifications in law, or experience in privacy, or records management within dispute resolution, financial services or health
A solid grasp of privacy law fundamentals and genuine curiosity to go deeper
Sharp attention to detail and a track record of accurate, dependable record-keeping
Strong written and verbal communication skills, with the confidence to liaise across teams
A cool head in a busy, fast-changing environment, without losing your customer focus
Discretion and integrity when handling confidential and sensitive information
Comfort with the Microsoft suite (Word, Excel, Outlook, Teams), Adobe and Nitro
A self-starter mindset, happy working independently, just as comfortable collaborating

Nice to have: familiarity with ISO 27001, PCI DSS, FOI, or other information management frameworks, and exposure to compliance/risk frameworks.

Additional Information

Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply

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Refine Your Search

manager external dispute resolution jobs

Privacy Consultant

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